Job summary
Are you enthusiastic about working with the public in a health environment? Are you a teamplayer, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop, a market town.
We offer a supportive team environment, training, pension and good holiday package for the right candidate.
We are looking to recruit a frontline receptionist working full time, Monday to Friday. You may be required to work Saturdays and extended hours, depending on the needs of the business.
Main duties of the job
Our receptionists provide a reception service for all patients including: appointment bookings, prescription requests & other
enquiries.
Process personal, telephone and e-requests for appointments.
Signpost patients to the correct service.
You will provide a meet & greet service for external visitors to the Practice. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team.
A big part of the role is to receive & process incoming telephone calls to the
practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice
members.
Undertake tasks as requested. Issue repeat & acute prescriptions if required following
practice protocols.
Input data into patients' healthcare records as necessary.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General
Manager.
Person spec:
Good communication skills, verbal, IT and written.
Ability to be flexible and manage a busy working environment.
Reception experience desirable.
Experience of working with the general public.
Clear, polite telephone manner.
Sensitive and empathic in distressing situations.
Ability to work under pressure.
About us
Newgate Medical Group (NMG) is a welcoming & busy single
practice Primary Care Network (PCN) with over 30,000 patients.
We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists,
nurses, ANP's, PA, Paramedics, Social Prescribing link worker,
care co-ordinators & a large admin team.
You will form part of an existing team, working together to
maintain a high quality service.
As part of welcoming you to our team you will receive 5 weeks
holiday plus Bank holidays & entitlement to join the NHS pension
scheme, discount schemes and free Employee Assistance Programme.
If you believe in the importance & effectiveness of
providing excellent service and support where NMG & our patients need it,
we would love to hear from you.
Job description
Job responsibilities
Main Purpose of Job
To provide an efficient & responsive reception service to NMG patients & the Primary Health Care Team plus undertake related admin tasks.
Flexibility will be required in order to cover reception at peak times and there may be the need to work a Saturday morning or afternoon till 5pm on a monthly basis or cover extended hours (until 8.00pm)
Main roles & responsibilities
To provide a reception service for all patients reporting to a reception desk including: appointment bookings, prescription requests & other enquiries.
To provide a reception service for all external visitors to the Practice.
Receive & process any incoming telephone calls into the practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice members.
Issue repeat & acute prescriptions if required following practice protocols.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General Manager.
Other duties
To attend the following:
Staff meetings, in house Best Meetings, Mandatory training, Primary Health Care Team meetings.
To undertake & carry out any other reasonable tasks /duties as requested by the Management Team.
You will remain professional at all times & communicate effectively with your colleagues, patients and external providers to the Practice.
Job description
Job responsibilities
Main Purpose of Job
To provide an efficient & responsive reception service to NMG patients & the Primary Health Care Team plus undertake related admin tasks.
Flexibility will be required in order to cover reception at peak times and there may be the need to work a Saturday morning or afternoon till 5pm on a monthly basis or cover extended hours (until 8.00pm)
Main roles & responsibilities
To provide a reception service for all patients reporting to a reception desk including: appointment bookings, prescription requests & other enquiries.
To provide a reception service for all external visitors to the Practice.
Receive & process any incoming telephone calls into the practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice members.
Issue repeat & acute prescriptions if required following practice protocols.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General Manager.
Other duties
To attend the following:
Staff meetings, in house Best Meetings, Mandatory training, Primary Health Care Team meetings.
To undertake & carry out any other reasonable tasks /duties as requested by the Management Team.
You will remain professional at all times & communicate effectively with your colleagues, patients and external providers to the Practice.
Person Specification
Experience
Essential
- Experience of working in an office or reception setting.
- Experience of working with the general public.
- Experience of working within a team environment.
Desirable
- Experience of working in a GP practice.
- Experience of working in a healthcare setting.
Other Requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Covid-19 vaccinated.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- SystemOne user skills (although full training will be given).
Qualifications
Essential
- Good standard of Maths and English, educated to GCSE level or equivalent.
Desirable
- NVQ 2 in Health and Social Care.
- GCSE in Mathematics and English (4/C or above).
- AMSPAR Receptionist Qualification.
Person Specification
Experience
Essential
- Experience of working in an office or reception setting.
- Experience of working with the general public.
- Experience of working within a team environment.
Desirable
- Experience of working in a GP practice.
- Experience of working in a healthcare setting.
Other Requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Covid-19 vaccinated.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- SystemOne user skills (although full training will be given).
Qualifications
Essential
- Good standard of Maths and English, educated to GCSE level or equivalent.
Desirable
- NVQ 2 in Health and Social Care.
- GCSE in Mathematics and English (4/C or above).
- AMSPAR Receptionist Qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
