Job summary
We are looking for a Medical Secretary Apprentice
to join our growing GP practice to provide secretarial/administrative support to multidisciplinary teams.
This is a fantastic opportunity to grow & learn within the business.
You need to be keen to learn whilst working towards a level
3 in Business Administration.
If you are highly motivated, can work with
initiative, have excellent communication & IT skills, the ability to work as part of a team, or
autonomously then we would love to hear from you.
Main duties of the job
Responsible for undertaking a wide range of secretarial/administrative duties and the administrative support to multidisciplinary teams at practice.
Duties may include:Processing information (electronic/hard copy), liaising with multidisciplinary team/external agencies and following policies, including the use of the electronic referral service (ERS).
About us
We are an established, large, and very busy GP Practice. We
know that apprentices are key to our continued success and growth. We hope that
the successful candidate will grow and thrive in our organisation, bringing
their own skills and personality to enhance the team.
Newgate Medical Group is a welcoming and busy GP Practice
located in Worksop, Nottinghamshire, providing regulated NHS services to our
patients.
We are a large Practice with over 30,000 registered
patients. We have an established team of 9 GP Partners and a host of varied
health professionals including clinicians, receptionists, and large admin team,
totalling approximately 80+ employed staff, plus agency workers.
We are a forward thinking, supportive Practice that embraces
new ideas and innovation with the aim of producing better patient outcomes and
efficient ways of working. Our dedicated team is crucial to the success of the
Practice and the service it provides to our patient population. Ongoing
rigorous processes of evaluation and review inform every aspect of the services
we provide, within each department, to ensure our high standards never slip. We
aim to provide a good work life balance, support our staff to develop, feel
engaged and part of the Newgate Medical Group team.
This is an exciting time to join the team as we have plans
to develop a new Health and Wellbeing Hub that will benefit residents and
patients across the area whilst developing our team further.
Job description
Job responsibilities
- Typing letters, reports and associated documentation as required in a timely and accurate manner.
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Managing all enquires in an effective manner.
- Maintaining an accurate referrals database.
- Actioning all incoming email.
- Inputting data into the patients healthcare records as necessary.
- Processing referrals using the electronic referral system (ERS).
- Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
- Answering department phone calls, transferring calls or dealing with the callers request appropriately.
- Managing all administrative queries as necessary.
- Maintaining a clean, tidy, effective working area at all times.
- Supporting all clinical staff with general administrative tasks as requested.
Job description
Job responsibilities
- Typing letters, reports and associated documentation as required in a timely and accurate manner.
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Managing all enquires in an effective manner.
- Maintaining an accurate referrals database.
- Actioning all incoming email.
- Inputting data into the patients healthcare records as necessary.
- Processing referrals using the electronic referral system (ERS).
- Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
- Answering department phone calls, transferring calls or dealing with the callers request appropriately.
- Managing all administrative queries as necessary.
- Maintaining a clean, tidy, effective working area at all times.
- Supporting all clinical staff with general administrative tasks as requested.
Person Specification
Personal Qualities
Essential
- Polite & Confident.
- Flexible & cooperative.
- Motivated.
- Forward thinker.
- High Levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Skills
Essential
- Excellent Communication skills. (written & oral)
- Strong IT skills.
- Effective time management skills. (planning and organising)
- Good interpersonal skills.
- Ability to work as a team member and autonomously.
Experience
Desirable
- Experience of administrative duties.
- Experience of working with the general public.
Qualifications
Essential
- GCSE English C or above
- GCSE Maths C or above
Desirable
- RSA 3 Typing qualifications or equivalent typing/keyboard
Person Specification
Personal Qualities
Essential
- Polite & Confident.
- Flexible & cooperative.
- Motivated.
- Forward thinker.
- High Levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Skills
Essential
- Excellent Communication skills. (written & oral)
- Strong IT skills.
- Effective time management skills. (planning and organising)
- Good interpersonal skills.
- Ability to work as a team member and autonomously.
Experience
Desirable
- Experience of administrative duties.
- Experience of working with the general public.
Qualifications
Essential
- GCSE English C or above
- GCSE Maths C or above
Desirable
- RSA 3 Typing qualifications or equivalent typing/keyboard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
