Job summary
Are you enthusiastic about working with the public in a health environment? Are you a team-player, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop, a market town.
We offer a supportive team environment, training, and good holiday package for the right candidate.
We are looking to recruit a flexible zero hour frontline receptionist working full time, Monday to Fridays (hours to be negotiated). You may be required to work Saturdays and extended hours, depending on the needs of the business.
Main duties of the job
Our receptionists provide a reception service for all patients including: appointment bookings, prescription requests & other
enquiries.
You will provide a meet & greet service for external visitors to the Practice.
A big part of the role is to receive & process incoming telephone calls to the
practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice
members.
Issue repeat & acute prescriptions if required following
practice protocols.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as required for the role.
Person spec:
Good communication skills, verbal and written.
Ability to be flexible and manage a busy working environment.
Reception experience.(would be preferable but training given)
About us
Newgate Medical Group (NMG) is a welcoming & busy single
practice Primary Care Network (PCN) with over 30,500 patients.
We are a large Practice. We have an established team of 10
GP Partners & a host of varied health professionals including pharmacists,
nurses, ANP's, PA, Paramedic, Physiotherapist, Social Prescribing link worker,
care co-ordinators & a large admin team.
You will form part of an existing team, working together to
maintain a high quality service.
As part of welcoming you to our team you will receive 5 weeks
holiday plus Bank holidays (pro rata).
If you believe in the importance & effectiveness of
providing excellent service and support where NMG & our patients need it,
we would love to hear from you.
Job description
Job responsibilities
Main Purpose of Job
To provide an efficient & responsive reception service to NMG patients & the Primary Health Care Team plus undertake related admin tasks.
Flexibility will be required in order to cover reception at peak times and there may be the need to work the occasional Saturday morning or cover extended hours (until 8.30pm)
Main roles & responsibilities
To provide a reception service for all patients reporting to a reception desk including: appointment bookings, prescription requests & other enquiries.
To provide a reception service for all external visitors to the Practice.
Receive & process any incoming telephone calls into the practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice members.
Issue repeat & acute prescriptions if required following practice protocols.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General Manager.
Other duties
To attend the following:
Staff meetings, in house Best Meetings, Mandatory training, Primary Health Care Team meetings.
To undertake & carry out any other reasonable tasks /duties as requested by the Management Team.
You will remain professional at all times & communicate effectively with your colleagues, patients and external providers to the Practice.
Job description
Job responsibilities
Main Purpose of Job
To provide an efficient & responsive reception service to NMG patients & the Primary Health Care Team plus undertake related admin tasks.
Flexibility will be required in order to cover reception at peak times and there may be the need to work the occasional Saturday morning or cover extended hours (until 8.30pm)
Main roles & responsibilities
To provide a reception service for all patients reporting to a reception desk including: appointment bookings, prescription requests & other enquiries.
To provide a reception service for all external visitors to the Practice.
Receive & process any incoming telephone calls into the practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice members.
Issue repeat & acute prescriptions if required following practice protocols.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General Manager.
Other duties
To attend the following:
Staff meetings, in house Best Meetings, Mandatory training, Primary Health Care Team meetings.
To undertake & carry out any other reasonable tasks /duties as requested by the Management Team.
You will remain professional at all times & communicate effectively with your colleagues, patients and external providers to the Practice.
Person Specification
Qualifications
Essential
- Good standard of Maths and English.
- Computer experience, even though training will be given eg. emails, data inputting.
Desirable
- Working in an office environment.
- Working in a GP surgery.
- Receptionist skills.
- Customer service skills.
Experience
Essential
- Working in an office, reception or GP setting.
- Experience of working with the general public.
- Experience of working within a team environment.
Desirable
- Experience of working in a GP practice.
Person Specification
Qualifications
Essential
- Good standard of Maths and English.
- Computer experience, even though training will be given eg. emails, data inputting.
Desirable
- Working in an office environment.
- Working in a GP surgery.
- Receptionist skills.
- Customer service skills.
Experience
Essential
- Working in an office, reception or GP setting.
- Experience of working with the general public.
- Experience of working within a team environment.
Desirable
- Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
