Medical Secretary

Job summary

The Medical Secretary is primarily responsible for undertaking a wide range of secretarial duties and the provision of general support to the wider multi-professional team. A sound professional working relationship will be required with the GPs and staff working within the Practice. The role requires high levels of organisation and excellent interpersonal skills.

The role includes:

• Fast and accurate audio typing
• Acting as the central point of contact for patients with referral queries
• Liaising with multi-professional team members and external agencies to arrange appointments and follow up information
• Familiarity with EMIS Web clinical software systems and Docman
• Use of Lexacom digital dictation software

Main duties of the job

The successful candidate will:

• display the highest levels of discretion, tact and confidentiality
• be able to demonstrate excellent organisational and IT skills
• have a keen eye for details and able to check own and others’ work
• have the ability to communicate effectively with people at all levels by telephone, in writing and face to face
• be able to work under pressure and to deadlines
• be able to prioritise own workload and multi-task

About us

Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 23,000+ patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

We aim to:

• provide high quality clinical care
• meet our patients needs
• act with integrity and complete confidentiality
• be courteous, approachable, friendly and accommodating
• ensure we provide safe and effective services and environments
• to put patient care at the centre of what we do
• to maintain a motivated and skilled workforce
• use feedback, monitoring and auditing to continuously improve our services
• treat all patients and staff with dignity, respect and honesty