Job summary
The Clinical Services Care Co-ordinator is primarily responsible for supporting the Clinical Services Team with regards to the delivery of services offered at the practice and the wider Primary Care Network (PCN) across Canterbury. The focus of the team is to ensure high quality care for patients through well-co-ordinated administrative systems, offering a holistic approach to improve patient outcomes and experience.
The role includes:
Providing administrative support to help deliver GMS and Non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts, PCN DES and IIF activities and any other schemes as required.
Liaising with and supporting the Practice and PCN Teams as well as other third party contractors.
Helping to improve systems and processes including utilising software/technology to improve patient care and outcomes
Main duties of the job
The successful candidate will want to help develop and maintain systems that improve outcomes and experiences for the practice population. They will be proactive, have excellent organisational skills and be able to prioritise their own and others workloads to enable them to work under pressure and meet deadlines effectively.
Effective communication skills and teamwork are crucial in a multidisciplinary environment, helping ensure the quality and consistency of the services the practice and the PCN provides. The post requires a pleasant and approachable manner with the ability to exercise tact and discretion as well as being able to use initiative.
The Practice will support continuing education and professional development in the form of attendance at study days, courses and with in-house training, as deemed appropriate for the benefit of both the individual and the Practice.
About us
Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000 patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.
We aim to:
provide high quality clinical care
meet our patients needs
act with integrity and complete confidentiality
be courteous, approachable, friendly and accommodating
ensure we provide safe and effective services and environments
to put patient care at the centre of what we do
to maintain a motivated and skilled workforce
use feedback, monitoring and auditing to continuously improve our services
treat all patients and staff with dignity, respect and honesty
Job description
Job responsibilities
Provide administrative support to the Clinical Services Team with regard to GMS and Non-GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts, PCN DES and IIF activities and any other schemes as required
Liaising with and supporting the Practice and PCN Teams as well as other third party contractors
Support patients to manage their needs through answering queries, making and managing appointments and ensuring patients have good quality written or verbal information to help them make choices about their care
Effective use of IT/software to assist in management of practice population including EMIS, Ardens and AccuRx etc
Utilise EMIS searches and reports, undertake auditing as directed including long-term condition and prescribing monitoring as well as wider areas such as population health for both practice and PCN
Assist with mail merges and text messaging campaigns to support long-term condition management, vaccinations campaigns as well as other information which may include health promotion or patient feedback
Support collection of data for Clinical Services meetings and assurance reporting
To attend practice, PCN and other external meetings as appropriate, supporting wider collaboration and co-ordination of systems and patient care
Attend appropriate Quality Improvement meetings, moving forward any actions to meet deadlines
To keep up to date with mandatory and role specific training as well as attend training courses and other events relating to the role
Helping to solve day-to-day issues with IT, systems, workloads, etc as they arise
To keep up-to-date with the Policies and Procedures of the organisation
Undertake any other duties appropriate to the role
Job description
Job responsibilities
Provide administrative support to the Clinical Services Team with regard to GMS and Non-GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts, PCN DES and IIF activities and any other schemes as required
Liaising with and supporting the Practice and PCN Teams as well as other third party contractors
Support patients to manage their needs through answering queries, making and managing appointments and ensuring patients have good quality written or verbal information to help them make choices about their care
Effective use of IT/software to assist in management of practice population including EMIS, Ardens and AccuRx etc
Utilise EMIS searches and reports, undertake auditing as directed including long-term condition and prescribing monitoring as well as wider areas such as population health for both practice and PCN
Assist with mail merges and text messaging campaigns to support long-term condition management, vaccinations campaigns as well as other information which may include health promotion or patient feedback
Support collection of data for Clinical Services meetings and assurance reporting
To attend practice, PCN and other external meetings as appropriate, supporting wider collaboration and co-ordination of systems and patient care
Attend appropriate Quality Improvement meetings, moving forward any actions to meet deadlines
To keep up to date with mandatory and role specific training as well as attend training courses and other events relating to the role
Helping to solve day-to-day issues with IT, systems, workloads, etc as they arise
To keep up-to-date with the Policies and Procedures of the organisation
Undertake any other duties appropriate to the role
Person Specification
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills
Desirable
- Up to date with mandatory and role specific training
- Track record of administrative experience in General Practice
Skills, Personal Qualities and other requirements
Essential
- Good interpersonal and communication skills
- Display good initiative and judgement consummate to the role
- Highly organised and excellent attention to detail
- Drive to provide excellent services for patients
- High levels of integrity and confidentiality
- Time management and ability to prioritise workload
- Flexible, ability to step in to support other team members when required
- Polite and confident
- Enthusiastic and motivated
- Adaptable and a good team player
- Ability to work under pressure and meet deadlines
- Ability to travel between CMP sites, although the role is currently based at Bridge Health Centre
Experience
Essential
- Ability to follow policy and procedures
- Good knowledge of Microsoft Office software including excel
Desirable
- Understanding/experience with regard to GP Contracts, the Quality Outcome Framework and Enhanced Services etc
- Familiarity with:
- EMIS Web including templates, searches etc
- DART, Docman, Docmail, Health Options, Ardens and AccuRx etc
Person Specification
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills
Desirable
- Up to date with mandatory and role specific training
- Track record of administrative experience in General Practice
Skills, Personal Qualities and other requirements
Essential
- Good interpersonal and communication skills
- Display good initiative and judgement consummate to the role
- Highly organised and excellent attention to detail
- Drive to provide excellent services for patients
- High levels of integrity and confidentiality
- Time management and ability to prioritise workload
- Flexible, ability to step in to support other team members when required
- Polite and confident
- Enthusiastic and motivated
- Adaptable and a good team player
- Ability to work under pressure and meet deadlines
- Ability to travel between CMP sites, although the role is currently based at Bridge Health Centre
Experience
Essential
- Ability to follow policy and procedures
- Good knowledge of Microsoft Office software including excel
Desirable
- Understanding/experience with regard to GP Contracts, the Quality Outcome Framework and Enhanced Services etc
- Familiarity with:
- EMIS Web including templates, searches etc
- DART, Docman, Docmail, Health Options, Ardens and AccuRx etc
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
