Job summary
The Receptionist, now known as Care
Navigator is primarily responsible for undertaking a wide range of reception
duties and the provision of general support to the wider multi-professional
team. A sound professional working relationship will
be required with the GPs and staff working within the Practice. The role
requires high levels of organisation and excellent interpersonal skills.
The role includes:
- Greeting and signposting
patients
- Effective use of
the appointments system, booking appointments and processing information
- Acting as the
central point of contact for patients
- Liaising with
multi-professional team members and external agencies such as secondary care
- Familiarity with
Docman and EMIS Web clinical software systems
Main duties of the job
The post requires
excellent communication skills, high levels of organisation and attention to
detail as well as the ability to exercise tact, discretion and initiative. The ability to work under pressure and as
part of a team are equally important.
The Practice will
support continuing education and professional development in the form of
attendance at study days, courses and with in-house training, as deemed
appropriate for the benefit of both the individual and the Practice.
About us
Canterbury Medical
Practice's priority is to provide the highest standard of clinical care to the 24,000
patients registered with the Practice as well as those from other practices who
are seen in our additional clinics. We aim to work collaboratively with other
healthcare providers and support organisations, to enable more patients to be
treated in a primary care setting, closer to home. We embrace a continuous
improvement ethos and strive to ensure that we are available to patients when
they need a consultation. We have a holistic approach to patient care and a
strong training ethos within the practice with a team of medical and
non-medical educators as well as opportunities for non-clinical staff to
develop and progress.
We aim to:
provide high quality
clinical care
meet our patients needs
act with integrity and
complete confidentiality
be courteous, approachable,
friendly and accommodating
ensure we provide safe and
effective services and environments
to put patient care at the
centre of what we do
to maintain a motivated and
skilled workforce
use feedback, monitoring
and auditing to continuously improve our services
treat all patients and staff with dignity, respect and
honesty
Job description
Job responsibilities
- Open up surgery, switching on clinicians PCs and ensuring
everything is set up for the day
- Ensure building security, have thorough knowledge of doors,
windows and alarms
- Keep reception and waiting rooms areas tidy
- Booking appointments face to face and over the phone and
signposting to ensure the patient is booked with the right person, in the right
place at the right time
- Checking patients in for appointments and directing to appropriate
waiting area
- Receiving and recording requests for home visits, DN visits,
telephone consultations and taking messages
- Giving normal test results to patients or chasing up when
necessary
- Access incoming emails via generic
inbox , online consultations and web contacts signposting and taking all the appropriate
actions
- Work face-to-face as part of the CMP urgent care team currently based
at Ethelbert Road - to ensure triage and
administrative lists are dealt with appropriately
- Completing patient registrations and adding details on to the
computer when necessary
- Data input of new patient questionnaires
- Supporting GP Links processes such as preparing notes for sending
off, filing incoming notes and ensuring filed medical records are accurately
stored
- Process patients change of address, numbers, etc.
- Process prescription requests in accordance with practice
guidelines including filing prescriptions and recording in pharmacy book
- Filing prescriptions and recording in pharmacy book
- Handing completed repeat prescriptions to patients, checking name
and address
- Receiving and recording payments for medicals, insurance reports,
etc
- General administrative tasks
- Making sure there is good supply of, and printing when necessary,
practice leaflets, new patient questionnaires, change of address forms etc
- Monitoring the clinics and letting patients know when delays and
clinicians when late visits, etc added
- Completing DN referrals and emailing to referral centre
- Helping to assist with general enquiries
- Answer incoming calls in a timely manner as per practice protocol
- Check room availability for all clinicians each day and ensure
check in screen shows any changes
- Be able to cover all care navigator roles as required including
extended hour surgeries
- Have knowledge of and work in accordance with practice policies
and procedures
- Pulling/filing notes as necessary
- Scan and photocopy as required
- Ensure post and clinical forms are correctly filed and waiting for
collection
- Ensuring accurate recording of information using the practice
clinical systems
- Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
- Make sure post tray is cleared every evening
- Complete team EMIS & DOCMAN tasks
- Contacting patients on the doctors behalf to arrange follow up
appointments, prescription collections, test results etc
- Ordering ambulances as and when required by the clinician
- Chaperone for clinicians
- Greeting visitors and asking them to sign the visitors book,
informing appropriate managers/colleagues of their presence and, when
necessary, show or direct them to the appropriate place ensuring passes/fobs
are returned on leaving CMP
- Adding patient lists to the practice computer system for visiting consultants/therapists
- Passing on correct contact information when patients enquire about
non CMP clinics
- Taking deliveries or directing to relevant department
- Any other duties commensurate with the role
The above list of
duties is not exhaustive and may be subject to change as deemed necessary
Job description
Job responsibilities
- Open up surgery, switching on clinicians PCs and ensuring
everything is set up for the day
- Ensure building security, have thorough knowledge of doors,
windows and alarms
- Keep reception and waiting rooms areas tidy
- Booking appointments face to face and over the phone and
signposting to ensure the patient is booked with the right person, in the right
place at the right time
- Checking patients in for appointments and directing to appropriate
waiting area
- Receiving and recording requests for home visits, DN visits,
telephone consultations and taking messages
- Giving normal test results to patients or chasing up when
necessary
- Access incoming emails via generic
inbox , online consultations and web contacts signposting and taking all the appropriate
actions
- Work face-to-face as part of the CMP urgent care team currently based
at Ethelbert Road - to ensure triage and
administrative lists are dealt with appropriately
- Completing patient registrations and adding details on to the
computer when necessary
- Data input of new patient questionnaires
- Supporting GP Links processes such as preparing notes for sending
off, filing incoming notes and ensuring filed medical records are accurately
stored
- Process patients change of address, numbers, etc.
- Process prescription requests in accordance with practice
guidelines including filing prescriptions and recording in pharmacy book
- Filing prescriptions and recording in pharmacy book
- Handing completed repeat prescriptions to patients, checking name
and address
- Receiving and recording payments for medicals, insurance reports,
etc
- General administrative tasks
- Making sure there is good supply of, and printing when necessary,
practice leaflets, new patient questionnaires, change of address forms etc
- Monitoring the clinics and letting patients know when delays and
clinicians when late visits, etc added
- Completing DN referrals and emailing to referral centre
- Helping to assist with general enquiries
- Answer incoming calls in a timely manner as per practice protocol
- Check room availability for all clinicians each day and ensure
check in screen shows any changes
- Be able to cover all care navigator roles as required including
extended hour surgeries
- Have knowledge of and work in accordance with practice policies
and procedures
- Pulling/filing notes as necessary
- Scan and photocopy as required
- Ensure post and clinical forms are correctly filed and waiting for
collection
- Ensuring accurate recording of information using the practice
clinical systems
- Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
- Make sure post tray is cleared every evening
- Complete team EMIS & DOCMAN tasks
- Contacting patients on the doctors behalf to arrange follow up
appointments, prescription collections, test results etc
- Ordering ambulances as and when required by the clinician
- Chaperone for clinicians
- Greeting visitors and asking them to sign the visitors book,
informing appropriate managers/colleagues of their presence and, when
necessary, show or direct them to the appropriate place ensuring passes/fobs
are returned on leaving CMP
- Adding patient lists to the practice computer system for visiting consultants/therapists
- Passing on correct contact information when patients enquire about
non CMP clinics
- Taking deliveries or directing to relevant department
- Any other duties commensurate with the role
The above list of
duties is not exhaustive and may be subject to change as deemed necessary
Person Specification
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills.
Desirable
- Up to date with mandatory and role specific training.
Experience
Essential
- Good interpersonal and communication skills.
- Highly organised and excellent attention to detail.
- Time management and ability to prioritise workload.
- Knowledge of EMIS Web Clinical System and Docman.
- Ability to extract relevant information from conversations to pass on.
- Ability to work autonomously.
- Ability to follow policy and procedures.
- Accuracy in recording data.
Desirable
- Good knowledge of Microsoft Office software.
Person Specification
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills.
Desirable
- Up to date with mandatory and role specific training.
Experience
Essential
- Good interpersonal and communication skills.
- Highly organised and excellent attention to detail.
- Time management and ability to prioritise workload.
- Knowledge of EMIS Web Clinical System and Docman.
- Ability to extract relevant information from conversations to pass on.
- Ability to work autonomously.
- Ability to follow policy and procedures.
- Accuracy in recording data.
Desirable
- Good knowledge of Microsoft Office software.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
