Practice Business Manager

Job description

Job responsibilities

Job responsibilities:

Strategy & Management

Keep abreast of current affairs and identify potential threats and opportunities

Be responsible for practice development and planning

Ensure compliance with NHS policies and legal requirements

Financial responsibility for the partnership business, including performance against budget and cash flow

Maximise income utilising diverse income sources

Ensure systems are in place to reach targets

Maintain CQC Compliance

Prepare and annually update the practice development plan and oversee the implementation of the aims and objectives

Manage practice budgets and seek to maximise income

Understand and report on the financial implications of contract and legislation changes

Manage staffing levels within target budgets

Develop and maintain practice protocols and procedures to ensure continuous improvement and quality initiatives within the practice

Finance

Oversea payroll and accounting, with the assistance of a Finance Assistant

Forecast, calculate and arrange payment of GP monthly drawings in line with partnership agreement; seek independent financial advice when necessary

Manage practice bank accounts in conjunction with GP Partners +/-

Finance Assistant

Produce quarterly management accounts to present to the

partnership

Support Finance Assistant to prepare and present final accounts and submission to accountants

Identify areas to maximise income, develop business cases and bid for new services

Develop relationships with external agencies to explore additional income streams

Partnership

Work with partners and the assistant practice manager on strategic planning for all aspects of the Practice

Attend partners meetings - organise agenda, take and disseminate minutes

Organise meetings and away days

Liaise with solicitors on legal matters, and property surveyors for building valuations and rent reviews

Liaise with Accountants, Bank, and Mortgage providers, as necessary

Deal with partnership changes - retirement, new appointment, legal, financial, and patient related implications

PCN (Primary Care Networks)

Represent partnership @PCN level, attend meetings and review ARRS (Additional Roles Reimbursement Scheme) allocation for the practice

Ensure PCN contracts are fulfilled, and income streams reconciled

Work collaboratively with other PCN practices

Patients

Maintain an effective complaints management system

Evaluate patient suggestions and outcomes from surveys and complaints

Work with the practice Patient Participation Group (PPG) and attend meetings

Develop a high degree of public relations and communications with patients and the local community

Staff

Support the HR Administrator to oversee personnel functions for all employed staff - hiring, discipline, grievance, retirement, personal, legal, leave entitlement

Monitor and evaluate performance of the practice team against objectives; identify and manage change.

Conduct annual appraisals for necessary staff

Attendance at staff meetings including monthly Protected Learning Time

Undertake workload planning

Oversee Health and Safety

Leadership Role

Oversee day-to-day administrative operations alongside assistant practice manager and existing team leaders

Help promote and maintain a positive, supportive culture across the whole practice team

Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB (Integrated Care Board), the PCN, other providers and stakeholders

To remain up to date with NHS and other information concerning primary care, community care and social care with a view to identify opportunities to build relationships, work collaboratively and access new funding streams

Information Governance

Co-ordinate, publicise and monitor the standards of handling information throughout the Practice, ensuring that employees are fully informed of their own responsibilities for maintaining the standards and that information about the standards is made available to the public where appropriate

Establish systems for the flow of patient records around the practice and the integration of information into patient records, oversee changes to record keeping systems in line with local and /or national guidelines

Oversee all systems for data security and protection, ensure compliance with current legislation including Data Protection, DPI, data security submissions, Caldicott Guardianship

Person Specification

Experience

Essential

• Experience in managing accounting procedures including budgets and forecasting
• Experience of Audit, Project Management and development
• Experience in management and leadership role
• Experience in chairing meetings, producing agendas and minutes
• Experience of performance management, including writing appraisal, conducting staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• Primary Care/ NHS experience
• Experience of managing multidisciplinary teams
• Relevant Health and Safety Experience
• SystmOne Software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Luke’s Primary Care Centre

Address

Timken Way South

Duston

Northampton

NN5 6FR

Employer's website

https://www.stlukesprimarycarecentre.co.uk/ (Opens in a new tab)