Job summary
Trainee Medical Receptionist (Apprenticeship opportunity)
Hourly rate: £8.60 per hour
Hours per week: 32 hours in GP Practice, one college day release.
Are you looking to build a long-term career? Would you like to gain experience and a qualification whilst making a difference? If you are organised, a team player, enthusiastic and willing to learn, we want to hear from you.
Not only will you be learning new skills and gaining experience in a General Practice environment, you will also be working alongside our very experienced and knowledgeable Reception team.
Following completion of the probationary period, the successful candidate will be offered the opportunity to enroll in a Business Administration Apprenticeship course to achieve a recognised Business Administration Level 2 or 3 qualification, depending on previous experience. You will be assigned a Practice Mentor who will support you through your apprenticeship as you complete assignments to achieve a qualification.
For any further information please email: melanie.jones4@nhs.net
Main duties of the job
As a trainee Receptionist you will train and work alongside the reception team contributing to the smooth running of the Practice by being the first point of contact for our patients.
Example of duties include:
Dealing with patients and health professional enquiries.
Booking, amending and cancelling patient appointments, ensuring the computerised appointment system is up to date.
Registering of new patients.
Processing request for repeat prescriptions by phone, post or online.
Scanning of patient information and actioning subsequent tasks.
Open, stamp and distribute post.
Email correspondence when requested adhering to GDPR protocols.
Dealing with and responding to incoming Practice emails within the relevant time scale.
Ensure consultation rooms are prepared in readiness for the start of the day and checking at the end of the day the rooms are left tidy.
To maintain a good relationship between staff and patients, by showing sensitivity to the needs of others.
To maintain total confidentiality regarding information about patients and ensure that all patients are treated with courtesy and respect.
About us
Much Wenlock and Cressage Medical Practice is a rural and busy Practice only 15-20 minutes away from Shrewsbury and Telford with a population of over 8,000 patients.
Our Practice team is committed to providing high quality, patient centered care in a compassionate, friendly and safe environment. We aim to meet the needs of every patient by embracing innovation and new ways of working in the context of a changing health service. The right candidate must have a friendly, positive, approachable manner, with a strong work ethic to complement our happy surgery team.
We attract and retain staff through formal appraisals promoting opportunities for professional development.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES FULL TRAINING WILL BE PROVIDED
Greet patients and visitors/health professionals in a courteous and professional manner.
Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy.
Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date.
Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services.
Process requests for repeat prescriptions by phone, post or online within a timely manner to include medicines management administration.
Checking in and entering information of drug deliveries on Emis Web.
Accessing Shropdoc overnight reports and saving to patient records.
Upload documents received via electronic download via Docman.
Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.
Open, stamp and distribution of post.
Email correspondence when requested adhering to GDPR protocols.
Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.
Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.
General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.
Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES FULL TRAINING WILL BE PROVIDED
Greet patients and visitors/health professionals in a courteous and professional manner.
Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy.
Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date.
Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services.
Process requests for repeat prescriptions by phone, post or online within a timely manner to include medicines management administration.
Checking in and entering information of drug deliveries on Emis Web.
Accessing Shropdoc overnight reports and saving to patient records.
Upload documents received via electronic download via Docman.
Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.
Open, stamp and distribution of post.
Email correspondence when requested adhering to GDPR protocols.
Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.
Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.
General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.
Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.
Person Specification
Experience
Desirable
- Experience of working in a office or hospitality environment
Qualifications
Essential
- GCSE 's grade 4 or above in Maths and English
- Good computer/typing skills
Desirable
- Willing to work towards a Level 2/3 apprenticeship
- Previous experience in customer service environment
Skills & Knowledge
Essential
- IT and keyboard skills
- Knowledge of Microsoft Word and Microsoft Packages
- Hardworking and willing to work as part of a team.
- An aptitude to learn quickly under supervised direction
- The ability to travel independently between two sites.
Person Specification
Experience
Desirable
- Experience of working in a office or hospitality environment
Qualifications
Essential
- GCSE 's grade 4 or above in Maths and English
- Good computer/typing skills
Desirable
- Willing to work towards a Level 2/3 apprenticeship
- Previous experience in customer service environment
Skills & Knowledge
Essential
- IT and keyboard skills
- Knowledge of Microsoft Word and Microsoft Packages
- Hardworking and willing to work as part of a team.
- An aptitude to learn quickly under supervised direction
- The ability to travel independently between two sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.