Primary Care Network Health and Wellbeing Coach

Job description

Job responsibilities

The aim of the Health and Well-being Coach will be to develop collaborative relationships and to empower people to take control of their own health and wellbeing.

The post holder will be expected to play a dynamic role in supporting patients to adopt healthier lifestyles and to coach and mentor individuals to achieve personalised health care objectives. In undertaking this role the successful candidate will be required to demonstrate effect team working and a strong commitment to delivering the Abbey Health PCN agenda to deliver excellent care for all patients within the PCN.

The successful candidate will be empathetic, reflective, self-aware, and enjoy working with a wide range of people. They will have good communication and negotiation skills and able to provide a high quality, non-judgemental service. They will be proactive with a flexible attitude, a good team player and committed to developing themselves in this skilled role. Health and Wellbeing Coaches will have access to ongoing supervision, skills development, and support so they are able to continue to develop and gain experience.

The successful candidate will work under the supervision of an AHP Clinical lead, providing patient care at our PCN sites.

Primary Duties and Areas of Responsibility

The main duties and responsibilities will be to:

Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples levels of activation, empowering people to manage their own health and improve their health outcomes.

Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi-disciplinary teams to holistically support patients wider health and well-being, thereby contributing to the reduction of health inequalities.

Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input.

Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.

Be the first point of contact at GP practices where coaching services will be delivered, and to receive and manage referrals.

Where required and as appropriate, refer people back to other health professionals within the PCN, in accordance with the needs, priorities and any urgent support required by individuals.

Using existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching

Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare.

Facilitate and coach patients, both individually and in groups, to manage their own health and wellbeing and live independently through:

coaching and motivating patients through multiple sessions to identify their needs, setting goals, and supporting patients to achieve their personalised health and care plan objectives;

providing interventions such as self-management education and peer support;

supporting patients to establish and attain goals that are important to the patient;

supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses;

working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing; and

increasing patient motivation to self-manage and adopt healthy behaviours

Work with patients, both individually and in groups, to help them understand their level of knowledge, skills and confidence when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations.

Utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers.

Work as part of a Multi-Disciplinary Team, participating in progress meetings, ensuring that the MDT is kept fully up to date with progress reports.

Actively engage and support the design and promotion of health promotion campaigns.

Undertake additional duties as requested and appropriate to the stated job purpose and skills. The above list of main tasks in this job description should, therefore, not be regarded as exclusive or exhaustive.

Underpinning expectations:

The post holder is accountable to the PCN Clinical Director. They are professionally responsible for their own actions and for the actions of others under their supervision.

The Post Holder is expected to:

Adhere to PCN policies and procedures and those of the constituent practices where relevant

Adhere to data protection regulations, data sharing and respecting confidentiality of patients, colleagues and the Primary Care Network

Undertake a Disclosures and Barring Service (DBS) application

Be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults

Maintain personal and professional development in order to maintain their skills

Promote equality and diversity in a non-discriminatory way

To travel independently between work sites and to attend meetings hosted by other agencies.

Confidentiality:

The post holder must maintain the confidentiality and security of information about patients, staff and the business of the PCN and both partnerships in accordance with the Data Protection Act 2018 and Caldicott principles.

Health & safety:

The post-holder will support and implement on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice / PCN guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.

Making effective use of training to update knowledge and skills and initiate and manage the training of others.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.

Keeping own work areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other site facility managers

Undertaking periodic infection control training (minimum annually).

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will:

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Participate in any training/development implemented by the PCN as part of this employment, including:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site.

Person Specification

Qualifications

Essential

• Holds or currently studying for a recognised healthcare or coaching qualification (or equivalent relevant experience in motivational interviewing)
• Good standard of education with excellent literacy and
• numeracy skills

Desirable

• Leadership and/or management qualification (or equivalent
• relevant experience)

Experience

Essential

• An understanding or previous experience of working within a
• Primary Care organisation or a comparable agency
• Ability to demonstrate management of own caseload and
• prioritisation of case work.
• Previous experience or providing an advisory service assisting
• with complex situations which require multi agency
• working
• Good practical and conceptual knowledge of healthcare
• improvement methods and community level services for
• referral purposes
• Ability to prioritise own work effectively and to direct
• activities of others

Experience

Essential

• An understanding or previous experience of working within a
• Primary Care organisation or a comparable agency
• Ability to demonstrate management of own caseload and
• prioritisation of case work.
• Previous experience or providing an advisory service assisting
• with complex situations which require multi agency
• working
• Good practical and conceptual knowledge of healthcare
• improvement methods and community level services for
• referral purposes
• Ability to communicate complex and sensitive information
• effectively with people at all levels by telephone, email and
• face to face
• Excellent interpersonal, influencing and negotiation skills
• organisation skills with the ability to constructively challenge
• the view and practices of managers and clinicians
• Knowledge of IT systems, including ability to use word
• processing skills, emails and the internet to create simple plans
• and reports
• Flexibility and ability to manage sudden and unexpected
• demands
• Effective time management (planning and organising)
• To be a strategic thinker and planner with the ability to
• consider and act upon complex issues
• Ability to be a strategic thinker and planner with the ability to
• consider and act upon complex issues
• Demonstrate personal accountability, emotional resilience and
• work well under pressure
• Ability to follow legal, ethical, professional and organisational
• policies/procedures and codes of conduct
• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and
• communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage risk when working
• with individuals and lone working
• Ability to prioritise own work effectively and to direct
• activities of others

Personal Qualities and Attributes

Essential

• Sensitive and empathetic in distressing situations
• Ability to provide leadership and to finish work tasks
• Problem solving and analytical skills
• Ability to maintain confidentiality
• Professional calm and efficient manner
• Effective organiser, influencer and networker
• Knowledge of and ability to work to policies and procedures,
• including confidentiality, safeguarding, lone working,
• information governance and health and safety
• Evidence of continuing professional development
• Access to own transport and ability to travel across the locality on a regular basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Maltings Surgery

Address

8-14 Victoria Street

St Albans

Hertfordshire

AL1 3JB

Employer's website

https://www.maltingssurgery.co.uk/ (Opens in a new tab)