Digital and Transformation Lead

Job description

Job responsibilities

Main Responsibilities

Operational and Organisational:

Work in partnership with the PCN Clinical Director and Strategic Manager to ensure the development and smooth running of the Network

Work collaboratively with The Maltings Surgery Partnership, Summerfield Health Partnership and PCN Stakeholders to proactively contribute to strategic planning, financial management and development of the PCN and their constituent practices so that they are resilient for the future.

Establish optimised use of PCN teams, ensuring the PCN has appropriate building and internal accommodation to work effectively & efficiently; and proactively manage development and expansion plans for the business

Lead and provide guidance, with appropriate liaison with the operational managers of both Partnerships, on human resources, premises, and facilities management, liaising with practice team leaders to always ensure the smooth running of both the PCN and the constituent practices.

Develop and maintain effective communication within both practices, within the PCN, and with other relevant outside agencies such as neighbouring PCNs, the ICB, the Health Care Partnership and Integrated Care System partners, including but not limited to those within the wider NHS, social care and the voluntary sector.

Project manage any projects relating to the delivery of the PCN strategy, including finance, service redesign and innovations, Population Health Management and IT implementations.

Work with the PCN Clinical Director and Strategic Manager on strategic and operational planning processes to support the PCNs objectives

Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network.

Document and manage PCN workflow processes as they develop.

Human Resources:

Support the Clinical Director to provide leadership and management for workforce development, through assessment of clinical skill-mix and development of the network workforce strategy

Support the recruitment and retention of all PCN employed staff by working with the nominated recruiting Practice.

Responsible for the recruitment process, advertising vacancies, interviewing and putting forward a recommendation for employment to the PCN. Ensuring all employment checks are carried out prior to commencing employment and that induction and training programmes are in place

Direct line management for all PCN employed staff, undertaking reviews/appraisals/setting targets etc. In the short to medium term this role would require you to be first point of contact for all PCN employed staff, whilst working closely with lead clinicians in member practices.

Co-ordinate training and development of clinical/administrative staff where related to PCN activities; including organising educational events

Finance and Business Management:

Working with the finance lead, to be responsible for the oversight of the Networks financial systems and payments for the Network.

To work alongside the operational and business managers of both practices and the management teams of the Abbey Health PCN stakeholders within the Network to set up new financial systems and process as required by the PCN.

To monitor and check the accuracy of the any submissions for Enhanced Services and contractual requirements on behalf of the Network and ensure that all claims are submitted on a regular basis.

Ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:

o Ensuring financial risks are recognised and appropriate action taken.

o Monitoring expenditure and identifying significant deviations from plan.

o Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.

o Ensuring all claims are submitted in good time and payment made and received.

o Ensuring the allocation of PCN resources is fair and equitable.

o Present financial plans (budgets, forecasts and what-if analysis), monitoring information and reports from management accounts and governance data against agreed metrics to the PCN Joint Management Board at an agreed regular interval.

o Liaise with an external accountant in preparation for end of year accounts

Ensure the PCN has a Business Continuity policy that is updated and in which everyone is kept fully aware

Other Areas

In addition to the primary responsibilities, you may be requested to:

Work in partnership with other local health and care organisations within the area on joint initiatives and service improvement projects.

Act as the primary point of contact for NHS(E), ICB, community services and other external stakeholders.

Be involved in appropriate and agreed initiatives.

Be involved in appropriate and agreed constituent practices improvement.

Person Specification

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff

Desirable

• EMIS / Systmone / Vision user skills

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills

Desirable

• Leadership and / or Management Qualification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS / Primary Care General Practice experience

Desirable

• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Maltings Surgery

Address

8-14 Victoria Street

St Albans

Hertfordshire

AL1 3JB

Employer's website

https://www.maltingssurgery.co.uk/ (Opens in a new tab)