Job responsibilities
Job Summary:
The purpose of the role is to:
To provide quick, efficient, and accurate dispensing of medication to the patients, and to assist in ensuring effective financial control of the dispensary
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
·Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Job Responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
Dispensing
Dispensing acute prescriptions.
Dispensing repeat prescriptions requests received by hand or electronically
Updating patients’ repeat screens on doctors’ instructions.
Processing ‘med issue’ tasks, making amendments as per hospital letters and tasking GPs to check
Checking colleagues’ dispensing.
Ensuring the dispensary area remains clean and tidy.
Prescriptions
Handing out prescriptions and collecting charges when appropriate.
Processing prescription repeat requests.
Sorting, stamping and endorsing prescriptions.
Completing backs of prescriptions.
Generating prescriptions.
Stock Control
Ordering appropriate quantities of goods via the wholesaler’s computer link.
Checking goods as and when they are delivered and recording generic details.
Returning incorrect goods to the wholesalers.
Stocking shelves, refrigerators and other storage areas using rotation method.
Removing ‘out of date’ stock from the shelves, refrigerators and other storage areas.
Disposal of returned unused medicines
Reception
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required – occasional items
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the partners or the practice manager.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Other Tasks
Ensure building security – have thorough knowledge of doors/windows/alarm
Fire Warden