Job summary
Colliery Court Medical Group are
recruiting a Medical Receptionist to join our very busy reception team to
provide a friendly, efficient, effective and helpful service to the practice
population.
Are you an experienced Medical
Receptionist looking for a new challenge?
Have you previously worked for
an NHS organisation?
Are you completely new to
General Practice but have transferable skills and would like the chance to
train in this very hectic but rewarding role?
Yes? - we would love to hear
from you.
We are looking for:
1x post of 30 hours per week
over 4 days (Monday, Tuesday, Thursday, Friday) shift patterns 8.30am - 5pm,
9am - 5.30pm, 9.30am - 6pm.
OR
2 x part-time 15 hour posts to
make up to the 30 hours per week.
You will also be required to
participate in the extended hours rota from 18:00 until 20:00 on a Tuesday or
Wednesday evening, approximately once per month.
When applying please indicate if
you are interested in 30 or 15 hours.
You will be the first contact
our patients, visitors, third party organisations will have with our practice,
so you must be friendly, approachable, empathetic, efficient and an excellent
communicator.
Main duties of the job
The successful candidate will:
- Provide a friendly and efficient front desk reception service
- Answer and make telephone calls, sending texts and emails
- Book appointments in line with the practice protocol
- Signpost patients to attached services
- Deal with patient queries in person, on the telephone, via email and online
- Process requests for repeat medication
- Open incoming mail
- Process data including changes to patients details etc.
- Scan and import hospital letters, results and other correspondence
- Provide general assistance to the practice team
- Project a positive and friendly image to patients and other visitors either in person or on the telephone
- EMIS web and GP Practice experience beneficial but not essential
About us
Colliery Court Medical Group is a
well-established, supportive, forward thinking, GMS practice in Boldon
Colliery. Located approximately 5 miles east of Newcastle, with easy access to
the A1, A19 and Tyne Tunnel.
About us:
List
size of approx. 8,300 patients
Supportive
clinical team including 5 GPs, 2 Nurse Practitioners, 2 Practice Nurses, 2 GP Assistant's and a Pharmacist.
Experienced
and friendly management/admin/reception team
Teaching
practice with opportunities for clinicians to participate in the teaching of GPRs, Medical
and Nursing students
EMIS
Web system supported by Ardens, AccuRX, footfall and eConsult
High
QOF achievement
Consistently
high patient satisfaction
Good
CQC rating
Active
members of the local primary care network
Job description
Job responsibilities
To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.
RESPONSIBLE TO: Reception Supervisor for day-to-day supervision.
Practice Operations Manager ultimately.
Business Manager in her absence.
MAIN DUTIES
- To provide a friendly and efficient front desk reception service to the practice population
- To take requests for, and make, computerised appointments and home visits in line with the practice protocol
- To take requests for, and issue repeat medication. To deal with requests for other medication in accordance with the Practice Prescribing policy
- To open incoming mail and pass on for scanning in a timely manner
- To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
- To accurately file correspondence and medical records when necessary
- To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
- To extract data from the Practices clinical system
- To take regular backups of data
- To action requests from patients via eConsult
- To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
- To maintain a clean and tidy front reception desk and waiting area
- To receive visitors to the practice and ensure they sign in and out at the reception desk
- Sign post patients appropriately to attached services
- To ensure samples handed over the desk are directed to the appropriate person
- To maintain adequate levels of stock including prescriptions, bottles, etc
- Respond to emails including downloading and importing attached documentation
- Generating test requests and accessing results via the laboratory software system
- To lock up the practice at 18:00 where necessary. Or 20:00 on extended hours.
- Any other reasonable duties as directed by the Practice Manager's, within the scope of the post
In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times.
The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.
Job description
Job responsibilities
To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.
RESPONSIBLE TO: Reception Supervisor for day-to-day supervision.
Practice Operations Manager ultimately.
Business Manager in her absence.
MAIN DUTIES
- To provide a friendly and efficient front desk reception service to the practice population
- To take requests for, and make, computerised appointments and home visits in line with the practice protocol
- To take requests for, and issue repeat medication. To deal with requests for other medication in accordance with the Practice Prescribing policy
- To open incoming mail and pass on for scanning in a timely manner
- To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
- To accurately file correspondence and medical records when necessary
- To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
- To extract data from the Practices clinical system
- To take regular backups of data
- To action requests from patients via eConsult
- To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
- To maintain a clean and tidy front reception desk and waiting area
- To receive visitors to the practice and ensure they sign in and out at the reception desk
- Sign post patients appropriately to attached services
- To ensure samples handed over the desk are directed to the appropriate person
- To maintain adequate levels of stock including prescriptions, bottles, etc
- Respond to emails including downloading and importing attached documentation
- Generating test requests and accessing results via the laboratory software system
- To lock up the practice at 18:00 where necessary. Or 20:00 on extended hours.
- Any other reasonable duties as directed by the Practice Manager's, within the scope of the post
In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times.
The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.
Person Specification
Knowledge and Skills
Essential
- Good computer skills
- Knowledge of a range of software programmes including Microsoft Office software and email.
- Knowledge of a range of office procedures.
- Ability to handle queries efficiently with diplomacy and tact.
- Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff.
- Good listening Skills.
- Experience of working with minimum supervision, within standard operating procedures.
- Ability to work under pressure in a busy high pressure environment.
- An understanding of confidentiality issues.
- Treats others with dignity, respect and compassion.
- Professional attitude.
Desirable
- Experience in using computer programmes such as EMIS Web, ICE, NHS mail.
- Knowledge of Information Governance and Caldicott principles.
- Previous training in or knowledge of safeguarding children and adults.
- A knowledge of the basic principles of infection control.
Qualifications
Essential
- Standard grade mathematics or equivalent
- Standard grade English or equivalent
- Good command of written English
Experience
Essential
- Reception or office experience in a busy environment
- Experience of working with the general public
Desirable
- Previous experience of working in an NHS office environment
- Experience of working in a GP practice
Person Specification
Knowledge and Skills
Essential
- Good computer skills
- Knowledge of a range of software programmes including Microsoft Office software and email.
- Knowledge of a range of office procedures.
- Ability to handle queries efficiently with diplomacy and tact.
- Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff.
- Good listening Skills.
- Experience of working with minimum supervision, within standard operating procedures.
- Ability to work under pressure in a busy high pressure environment.
- An understanding of confidentiality issues.
- Treats others with dignity, respect and compassion.
- Professional attitude.
Desirable
- Experience in using computer programmes such as EMIS Web, ICE, NHS mail.
- Knowledge of Information Governance and Caldicott principles.
- Previous training in or knowledge of safeguarding children and adults.
- A knowledge of the basic principles of infection control.
Qualifications
Essential
- Standard grade mathematics or equivalent
- Standard grade English or equivalent
- Good command of written English
Experience
Essential
- Reception or office experience in a busy environment
- Experience of working with the general public
Desirable
- Previous experience of working in an NHS office environment
- Experience of working in a GP practice