Medical Receptionist/Call handler

Box Surgery

Information:

This job is now closed

Job summary

We are a forward thinking and friendly Practice providing quality care for 7,700 patients in the local community. A fantastic opportunity has arisen to join our team as a confident, reliable, and conscientious Medical Receptionist/Call Handler. If you enjoy working in a busy, caring environment and have a flexible and adaptable approach with a customer service focus you may be the person we are looking for to join our valued reception team.

Main duties of the job

Working as a Medical Receptionist/Call Handler in the practice requires excellent customer service skills. Experience of call handling in a busy and changing environment is desirable but not essential. As a member of the reception team, you will be required to use your excellent communication skills, both verbal and written, with the ability to work confidently and in a calm manner when under pressure and dealing with several tasks at once. Confidentiality is key to the role which requires honesty, discretion, and a sympathetic approach.

We are a SystmOne practice, to use the clinical system, you will need a good level of IT literacy. Familiarity with Microsoft Office and the use of emails is essential.

About us

This is a permanent role with an NHS pension, four weeks annual leave including bank holidays (pro rata). Additional staff benefits include NHS Blue Light card and Cycle scheme.

In the course of seeking treatment, patients entrust our staff with personal information. In turn our staff work in accordance with the policies and procedures of the practice with upmost confidentiality and integrity.

The team is incredibly welcoming and supportive. A full induction programme and on-going training will be provided.

Box surgery believes that equality and diversity is about creating a fairer society where everyone has the opportunity to fulfil their potential and recognising and valuing difference in its broadest sense.

Date posted

18 May 2022

Pay scheme

Other

Salary

£9.50 an hour Subject to an upcoming pay review.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1222-22-7806

Job locations

The Surgery

London Road, Box

Corsham

Wiltshire

SN13 8NA


The Firs Surgery

3 Cleaves Avenue

Colerne

Chippenham

Wiltshire

SN14 8BX


Job description

Job responsibilities

To assist with the smooth running of the reception area within the practice. Presenting a positive, can-do attitude and a friendly image to all our Patient’s and outside agencies, in person and over the phone.

Main duties include;

  • To ensure all telephone calls are managed appropriately and within a timely manner, making appointments on System One, by processing appointment requests for on the day and routine appointments from patients in person and on the telephone.
  • To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries in a timely manner.
  • To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.
  • Dealing with Patient tasks appropriately.
  • Opening and sorting the surgery post, ensuring it goes to the correct personnel. Scanning incoming correspondence, including patient clinic letters.
  • Liaising with all teams within the surgery. always Ensuring confidentiality and attention to detail at all times.

  • Covering for other Reception team members may be required for sickness and annual leave.

  • Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.

  • To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Please note that there will be requirements to work at other PCN locations.

Job description

Job responsibilities

To assist with the smooth running of the reception area within the practice. Presenting a positive, can-do attitude and a friendly image to all our Patient’s and outside agencies, in person and over the phone.

Main duties include;

  • To ensure all telephone calls are managed appropriately and within a timely manner, making appointments on System One, by processing appointment requests for on the day and routine appointments from patients in person and on the telephone.
  • To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries in a timely manner.
  • To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.
  • Dealing with Patient tasks appropriately.
  • Opening and sorting the surgery post, ensuring it goes to the correct personnel. Scanning incoming correspondence, including patient clinic letters.
  • Liaising with all teams within the surgery. always Ensuring confidentiality and attention to detail at all times.

  • Covering for other Reception team members may be required for sickness and annual leave.

  • Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.

  • To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Please note that there will be requirements to work at other PCN locations.

Person Specification

Qualifications

Essential

  • Experience of working within a busy reception.
  • Good sound basic education of GCSE Math's or equivalent of GCSE English or equivalent.
  • Experience of working with the public
  • Computer skills
  • Telephony skills
  • Excellent communication skills (Written and Verbal)
  • Customer Care skills
  • Ability to work as part of a team and without supervision
  • Ability to prioritise workload
  • Ability to communicate clearly, verbally and in writing
  • Understands the principles of accuracy, confidentiality, and good customer service.
  • Flexible, reliable, and responsive to change
  • Ability to use own judgement, resourcefulness, and common sense
  • Smart presentation
  • Flexibility in working hours/days

Desirable

  • Knowledge of the NHS
  • An understanding of the Practice clinical system Sytmone
  • A detailed understanding of a General Practice Office environment
  • Working knowledge of medical terminology
  • Ability to deal with difficult people
  • Good telephone manner
  • Ability to work under pressure
Person Specification

Qualifications

Essential

  • Experience of working within a busy reception.
  • Good sound basic education of GCSE Math's or equivalent of GCSE English or equivalent.
  • Experience of working with the public
  • Computer skills
  • Telephony skills
  • Excellent communication skills (Written and Verbal)
  • Customer Care skills
  • Ability to work as part of a team and without supervision
  • Ability to prioritise workload
  • Ability to communicate clearly, verbally and in writing
  • Understands the principles of accuracy, confidentiality, and good customer service.
  • Flexible, reliable, and responsive to change
  • Ability to use own judgement, resourcefulness, and common sense
  • Smart presentation
  • Flexibility in working hours/days

Desirable

  • Knowledge of the NHS
  • An understanding of the Practice clinical system Sytmone
  • A detailed understanding of a General Practice Office environment
  • Working knowledge of medical terminology
  • Ability to deal with difficult people
  • Good telephone manner
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Box Surgery

Address

The Surgery

London Road, Box

Corsham

Wiltshire

SN13 8NA


Employer's website

http://www.boxsurgery.nhs.uk (Opens in a new tab)

Employer details

Employer name

Box Surgery

Address

The Surgery

London Road, Box

Corsham

Wiltshire

SN13 8NA


Employer's website

http://www.boxsurgery.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Alice Casserly

Alice.casserly@nhs.net

01225742361

Date posted

18 May 2022

Pay scheme

Other

Salary

£9.50 an hour Subject to an upcoming pay review.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1222-22-7806

Job locations

The Surgery

London Road, Box

Corsham

Wiltshire

SN13 8NA


The Firs Surgery

3 Cleaves Avenue

Colerne

Chippenham

Wiltshire

SN14 8BX


Supporting documents