Practice Manager

Job description

Job responsibilities

Human Resources

Demonstrate strong management skills in HR to support the whole practice team

Demonstrate strong knowledge on employment legislation with ability to navigate through different scenarios of employment law

To provide a full range of HR management services, including: recruitment, selection, supervision when applicable, training, welfare and health & safety

To be responsible for staff probation reviews, appraisals and performance management

To assist the partnership with all grievances, performance management and disciplinary issues

To be responsible for the provision of job descriptions, contract of employment in line with employment legislation and all necessary documentation

Allocation of workload as needed

Produce and maintain staff handbook, policies and procedure ensuring staff awareness

Monitoring staff mandatory training as per the Practice's policy

Submitting NHS Digital Workforce data for the Practice

Finance

Control of staff salaries and PAYE, NIC, SSP, SMP, overtime

Partners' drawings

Pension scheme administration including payment, reimbursement and staff's annual updates

Submission of Estimated of Pensionable Pay for all GPs and Partners on annual basis / liaising with PCSE

Monthly accounts reconciliation of all Practice's income and expenditure

Submission of claims & invoices to NHS England, HEE, ICB, Merton Health, PCN, Educational Institutions i.e SGUL, etc and monitoring payments

Raising Pharmacy invoices for rent and electricity bills on quarterly basis as well as arranging rental reviews

PMS & Drugs Statement monthly reconciliation

Processing payment of bills and invoices

Monitoring QOF and Enhanced Services achievement and payments

Liaising with accountant, bank manager, ICB, Merton Health, PCN and other relevant agencies as needed

Identify opportunities for financial efficiencies as well as growth for the business

Practice Organization and Services

Control and supervision of ordering of stationery supplies, equipment, medical supplies, furniture etc

Control and monitoring ordering of drugs, vaccines and clinical consumables with HCA and PN

Closely work with PN and HCA on aspects of Infection Prevention and Control ensuring audit is completed

Monitoring uptake of services for DES/LES/LIS/QOF Public Indicators and any other service/project the Practice signs up in conjunction with the Ops Manager

Monitoring Data Submission and achievement on CQRS

Coordinating Flu Campaign in conjunction with Ops Manager and PN

Coordinating calls and recalls for services in conjunction with Ops Manager

Managing the complaints procedure for the Practice and dealing with all complaints as they arise in conjunction with the Partners

Maintaining complaints reports and submitting NHS Digital KO41b report

Updating Clinical and Non-clinical Policies in conjunction with the partners and nurses team annually or as and when required and ensure staff awareness

To carry out audits and searches as and when required

To organize monthly practice meetings

To participating in PMs Forum and any other meeting required

Dealing with any CQC's guidelines and requirements - ensuring Practice compliance

Premises Management

Renewal of Building Insurance for the Practice

Reviewing utilities contracts

Organizing medical equipment calibration

Reviewing H&S risk assessments for the Practice on annual or as and when required

H&S and IPC spot checks

Overseeing fire detection, extinguisher and alarm system inspections for the Practice

Dealing with any aspects of the building's maintenance

Dealing with estates and parking issues as and when required

Assist in the assessment and evaluation of the premises for rent reviews

Co-ordinate any future developments

Information Technology

Have a working knowledge of all software and hardware and assist clinical and non-clinical staff in the effective utilisation of these.

Plan and manage changes or developments to IT systems

Oversee training for all new technology as required.

Be responsible for ensuring the Practice complies with the Information Governance Framework.

Ensure that appropriate system documentation is maintained and staff are aware of support pathways when problems occur.

Reviewing and completing DPST for the Practice

Updating and reviewing DPS policies and ensure staff awareness

Person Specification

Experience

Essential

• -Experience of working in a senior management role
• -HR experience
• -IT experience
• -Finance management Experience
• --Payroll and Pension experience

Desirable

• -Experience within General Practice

Knowledge, skills, abilities and attributes

Essential

• -Excellent leadership skills
• -Ability to negotiate and influence
• -Good diplomacy and assertiveness skills
• -Good knowledge of management processes
• -Effective time management with ability to work to tight deadlines
• -Ability to work as a team member and autonomously
• -Good interpersonal skills
• -Problem solving & analytical skills
• -Excellent written and verbal communication

Desirable

• -EMIS / System one / Vision user skills
• -Knowledge of Primary Care Networks

Qualifications

Essential

• -GCSE Grade A-C in Maths and English, or equivalent
• -Educated to degree level, or equivalent level of senior management work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Merton Medical Practice

Address

12-17 Abbey Parade

Merton High Street

London

SW19 1DG

Employer's website

https://www.mertonmedical.com/ (Opens in a new tab)