Assistant Practice Manager

Job description

Job responsibilities

1 BUILDING MANAGEMENT

1.1 To deputise for Operations Manager and Practice Manager when absent with the daily overall management of both surgery buildings.

1.2 Produce and monitor risk assessments/coshh requirements for Buckley surgery

2 PERSONNEL AND TRAINING

2.1 Management of operational issues on a daily basis with clinical staff and administration team

2.2 Assist in the development and maintenance of protocols for staff use.

2.3 Assist with any queries from medical students, foundation year doctors and registrars.

2.4 Produce monthly attendance records and return to work contacts for HEIW with regards to trainees.

2.5 Assist with appraisals for administrative personnel and clinical staff.

2.6 Authorise overtime and time in lieu documentation for admin and clinical team.

2.7 Chair and lead on admin meetings on a bi- monthly basis

2 INFORMATION AND TECHNOLOGY

2.1 Report isues relating to fundamental breakdown in operations to either site liaising with IT supervisor and clinical system providers.

2.2 Provide audits for clinical staff and partners.

3 SUPERVISION OF COMPLAINTS SYSTEM

3.1 Liaise and Manager work of Clinical Governance Officer

3.2 Deal with On the spot complaints and deputise for Clinical Governance officer with regards to formal complaints.

4 FINANCES

4.1 Operate enhanced service claim system using health board FPPS

4.2 Produce monthly VAT reports when required

4.3 Review and process payments on invoices presented when requested

4.4 Management of cytology and childhood immunisations payment system and maximise income for enhanced services.

4.5 Provide statistical evidence of comparison of uptake for all vaccinations.

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills including ability to analyse, manipulate and present data using graphs and tables
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Typing skills (preferably in a medical environment)

Qualifications

Essential

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent
• NVQ in Customer Service or Administration/Secretarial

Experience

Essential

• Practical experience of working with others in a team
• Experience of using own initiative
• Experience of customer service
• Experience of working within a General Practice Secretarial and Clinical Governance environment

Desirable

• Practical experience of INPS Vision or other medical computerised recording systems

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility in working at either surgery site and hours worked
• Confidentiality

Knowledge

Essential

• An understanding of a General Practice environment audit procedures
• Experience of Team Management
• Experience of dealing with complaints
• Experience of enhanced service claim system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradley's Practice

Address

Buckley Medical Centre

Alltami Road

Buckley

Flintshire

CH7 3PG

Employer's website

http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)