Job summary
Would you like to work in a positive, friendly environment with a small group of supportive partners in one of the best areas of London?
Our Practice Manager is leaving after 18 years and we are looking for an accomplished, motivated manager with excellent interpersonal and leadership skills to join us.
The successful candidate will have a positive and approachable manner and excellent communication and organisation skills.They will also be calm, adaptable, resilient, process driven and able to find solutions.They will have strong HR skills and experience of managing teams, regulatory compliance and premises/estates management.
The start date for this post will be mid-March and there will be an opportunity of a handover from our current Practice Manager.
Ideally, we are looking for full-time hours but will consider part-time for a minimum of 30 hours over 4 days.
First interviews will be held on Thursday 23rd January via MS Teams.
Main duties of the job
We are a supportive and collaborative
partnership, working closely with the practice business manager in day-to-day
communications, weekly management meetings, and quarterly strategy meetings, in
which the postholder will have a key role. The partners are exploring a model
of a lead partner to work alongside the new postholder to support them.
A Finance Manager, Management Support
Assistant and Finance Lead will be in place to help support this role.
The successful candidate will have a positive and approachable manner
and excellent communication and organisation skills. They will
also be calm, adaptable, resilient, process driven and able to find solutions.
They will
have strong HR skills and experience of managing teams, regulatory compliance
and premises/estates management.
About us
We are a training practice with a team of over
35 members, led by 3 GP Partners and supported by a wide skill mix of
clinicians including salaried GPs, pharmacists and physician associates, and
separate admin and reception teams.
Our patient list size is just under 14,000 and
our CQC rating is Good (2016).
The practice is part of North Camden Primary
Care Network (PCN) which is made up of 5 local GP practices, working together
with the aim of improving healthcare for the community and reducing health
inequalities for around 55,000 patients. The practice business managers
of each of the 5 practices meet regularly to discuss operational and strategic
matters and have formed a supportive network through working together.
Job description
Job responsibilities
a)
Oversee the management of the day-to-day
operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage
the HR processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance.
c) Workforce
planning to ensure a good skill mix with staff having the appropriate level of
training to enable them to carry out their individual roles and
responsibilities effectively.
d) Ensure
employment law and legislation is adhered to.
e) Liaise
with the Primary Care Network (PCN) and locality commissioners, attend meetings
and promote collaborative working.
f) Provide
support and advice to the partnership and keep them updated on practice matters.
g) Keep up
to date with developments and changes within primary care.
h) Liaise with the Finance Lead on payroll
and pensions, ensuring accurate reporting and submissions.
i) Work closely with the Finance lead and
Partners on financial planning, budget setting etc.
j) Ensure
the practice explores all opportunities to maximise income and reduce
expenditure.
k) Ensure
Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Manage
the significant event and complaints processes, in line with current
legislation and guidance.
m) Manage
contracts and maintenance for services and equipment.
n) Oversee
the review and update of all practice policies and procedures.
o) Lead and
coordinate projects within the practice.
p) Oversee
the management of the practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
q) Coordinate
the practice development plan and business continuity plan.
r) Assist
in the preparation of business cases for new services and provide project
management, as required.
s) Ensure
on-going CQC compliance.
t) Ensure
the practice maintains compliance with its NHSE contractual obligations.
u) Provide
advice and support to the staff and the partnership to ensure effective team
working.
v) Manage
effective communication, both internal and external and ensure the website and
other communication platforms are accurate and up to date.
w) Facilitate
partners and practice meetings and
maintain an up-to-date action plan.
x) Support
the management of the Patient Participation Group.
y)
Manage estates and facilities, including
health and safety aspects and risk assessments.
Job description
Job responsibilities
a)
Oversee the management of the day-to-day
operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage
the HR processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance.
c) Workforce
planning to ensure a good skill mix with staff having the appropriate level of
training to enable them to carry out their individual roles and
responsibilities effectively.
d) Ensure
employment law and legislation is adhered to.
e) Liaise
with the Primary Care Network (PCN) and locality commissioners, attend meetings
and promote collaborative working.
f) Provide
support and advice to the partnership and keep them updated on practice matters.
g) Keep up
to date with developments and changes within primary care.
h) Liaise with the Finance Lead on payroll
and pensions, ensuring accurate reporting and submissions.
i) Work closely with the Finance lead and
Partners on financial planning, budget setting etc.
j) Ensure
the practice explores all opportunities to maximise income and reduce
expenditure.
k) Ensure
Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Manage
the significant event and complaints processes, in line with current
legislation and guidance.
m) Manage
contracts and maintenance for services and equipment.
n) Oversee
the review and update of all practice policies and procedures.
o) Lead and
coordinate projects within the practice.
p) Oversee
the management of the practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
q) Coordinate
the practice development plan and business continuity plan.
r) Assist
in the preparation of business cases for new services and provide project
management, as required.
s) Ensure
on-going CQC compliance.
t) Ensure
the practice maintains compliance with its NHSE contractual obligations.
u) Provide
advice and support to the staff and the partnership to ensure effective team
working.
v) Manage
effective communication, both internal and external and ensure the website and
other communication platforms are accurate and up to date.
w) Facilitate
partners and practice meetings and
maintain an up-to-date action plan.
x) Support
the management of the Patient Participation Group.
y)
Manage estates and facilities, including
health and safety aspects and risk assessments.
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
Desirable
- Experience of accounting procedures and forecasting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
Desirable
- Experience of accounting procedures and forecasting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
