Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Rota
- Manage processes for capturing and recording annual, sick, study and professional leave.
- Establish forward looking clinical Rotas to clearly identify gaps and if possible, ensure cover is provides.
- Ensure all clinical staff team rotas are updated daily and produced 8 weeks in advance.
- Be the main point of feedback to the practice managers regarding the rota to inform partnership of any prospective rota issues.
- Develop and establish rota rules for Midway Surgery
- Link with the GP trainers where information is required for registrars or students and to be alert to any changes with the training requirements for the rota.
- Be the practice point of contact for the registrar doctors when they are requesting any leave or rota changes.
- Set up new staff on all IT systems including emis, Docman, NHS mail and more.
Support patient recall systems and service campaigns by carrying out searches and auditing patient records.
Utilising a range of computer software may be required to deliver the requirements of the post including emis, Docmail, Open Exeter and more. Training will be given.
Any other duty as deemed relevant to this post.
ADDITIONAL RESPONSIBILITIES (For all Staff)
In addition to the specific responsibilities set out within this job description, Midway Surgery has the following expectations of all staff:
Customer Care
The post-holder must act in such a way to promote a positive image of Midway Surgery at all times. It is expected that all staff members reflect the values of the organisation:
QUALITY - Clinical quality; quality of our service from start to finish; quality of our environments
HELPFUL AND EMPATHETIC ATTITUDE - Respectful, friendly, adaptable, caring and understanding behaviours with patients and each other.
MAKING IT EASIER - easier to get help, information, to book, to work and use technology solutions
COMMUNICATION - with patients and with each other. Open and honest, one team culture, with third parties and communities.
Confidentiality:
- In the course of seeking treatment patients entrust us with and allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Information Governance
All staff have a personal responsibility to ensure that person identifiable, confidential or sensitive information is processed in line with the Data Protection Act (2018), General Data Protection Regulations (2016, effective from 25th May 2018), the Human Rights Act (2000) and other requirements such as the Caldicott principles.
All staff must be aware of the requirements to ensure there is no breach or unauthorised disclosure.
Health & Safety at Work
In accordance with the Management of Health and Safety at Work Regulations 1992 (as amended) and other relevant Health and Safety legislation, staff have a duty to take responsible care to avoid injury to themselves and to others by their work activities, and to co-operate with the organisation and others in meeting statutory and mandatory requirements.
Infection Prevention & Control
It is the responsibility of all staff to ensure high quality patient care is based upon principles of best practice in infection prevention and control. All staff must fully co-operate in achieving compliance with safe systems of work when undertaking activities that present a risk of the spread of infection.
Safeguarding of Children and Adults at Risk
Post holders have a general responsibility for safeguarding children and adults at risk in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. The expectation is that the post holder is familiar with the relevant procedures and guidelines relevant to their job role.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment which may be outside normal working hours, to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Quarterly Practice training afternoons.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Appraisal
All staff have a responsibility to participate in regular appraisal with their manager / team leader.
Meetings
Staff are expected to attend meetings, as required.
Policies, Procedures & Guidelines
All staff must be aware of and adhere to all relevant Practice policies, procedures and guidelines.
Whistleblowing - Raising Concerns
It is the responsibility of all staff to raise any concerns if they reasonably believe that one or more of the following is either happening, has taken place, or is likely to happen in the future relating to the Partnerships business:
- A criminal offence
- The breach of a legal obligation
- A miscarriage of justice
- A danger to the health and safety of any individual
- Damage to the environment
- Deliberate attempt to conceal any of the above.
- Any other legitimate concerns
For all posts requiring professional registration
Staff required by law to maintain professional registration must ensure that registration does not lapse at any stage of employment with Midway Surgery.
Equality & Diversity
Midway Surgery is an Equal Opportunity Employer. Its policy is to treat everyone in the same way regardless of their race, religion, nationality, marital/parental status, disability, gender, gender reassignment, sexual orientation or age. The Partnership values the diversity of its work force as a strength and aims to provide a working environment in which people have the opportunity to contribute and develop according to their individual merits and aspirations.
Additional Information
This list is not to be regarded as exclusive or exhaustive as there may be other duties and requirements associated with the post which you may be called upon to perform from time to time.
