Dispensing Assistant

Job description

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

• Assist in the preparation of prescriptions and assist with stock control, ordering and re-stocking of the dispensary
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Where appropriate undertake a variety of administrative duties to assist in the smooth running of the dispensary.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

Issuing stock items and prepared prescriptions

Collection of prescription charges/checking patient exemption statements

Cash handling and banking

Processing and bundling prescriptions for the prescription pricing authority

Operation of efficient stock control appropriate to the needs of the dispensary, with the objective of ensuring continuity of supply for patients and minimising wastage

Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions

Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook

Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.

Person Specification

Qualifications

Essential

• GCSE grades A-C or equivalent

Desirable

• A Levels
• NVQ Level 3 customer service

Experience

Essential

• Dealing with members of the public both in person and on the telephone.
• Excellent computer and clerical skills.

Desirable

• Previous medical experience
• Use of SystmOne system

Specialist Knowledge/Skills

Essential

• Understanding the need for professional confidentiality.
• Ability to establish and maintain effective relationships.
• Effective communication skills both verbal and written.

Desirable

• Experience of dealing with difficult customers.

Personal Attributes

Essential

• Good communication and interpersonal skills.
• Flexible and collaborative approach.
• Responsive to, and an ability to work in, a changing and demanding environment.
• Commitment to own professional development.

Employer details

Employer name

The Grove Medical Centre

Address

Wootton Grove

Sherborne

Dorset

DT9 4DL

Employer's website

https://www.thegrovemedcentre.co.uk/ (Opens in a new tab)