Job summary
The role of receptionist will assist in providing an effective and efficient service for patients to meet their needs and to accommodate the day to day running of the practice.
As Receptionist you will meet, greet and assist patients in accessing the appropriate service or healthcare professionals in a courteous and efficient manner.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone.
Main duties of the job
As Receptionist you will ensure that the practice is ready to receive patients and that clinical rooms are ready and stocked with appropriate stock.
You will book patients in for appointments (same day or pre-booked) as appropriate with the relevant healthcare professional using a booked appointment system on the clinical system, Systm One.
You will deal with medication requests and prescriptions and queries from patients in person and/or on the telephone.
You will deal with incoming post and direct to the most appropriate member of staff to action.
You will scan letters, medical reports etc onto patients records and code as appropriate to ensure up to date records are maintained.
The hours of work are not negotiable and are:
Monday 1pm - 6pm
Tuesday - Day off
Wednesday 8am - 6.30pm
Thursday 1pm - 6.30pm
Friday 12.30 - 6.30pm
About us
We are a friendly team which comprises approx 40 staff, this includes GP's, Physician Associates, Nurses, Healthcare Assistants, Secretaries and administration staff who support the whole team.
We are based across 3 sites in the Dearne area of Barnsley and come under NHS South Yorkshire Integrated Care Board. Our main surgery is at the Goldthorpe Centre and we have branches at Thurnscoe and Great Houghton.
As a practice team we are committed to providing the best possible care/treatment for our patients and we provide core and enhanced medical services to meet the needs of our patients.
Job description
Job responsibilities
Please see a copy of our job description uploaded.
In brief this includes:
* Answering the telephone and dealing with patients queries
* Booking and arriving patients in for their appointments with healthcare professionals
* Unlocking and preparing clinical rooms and ensuring they are stocked
* Support the day to day running of the practice in general
* Deal with people wishing to register with the practice
* Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date
* Deal with medication requests and prescriptions
Job description
Job responsibilities
Please see a copy of our job description uploaded.
In brief this includes:
* Answering the telephone and dealing with patients queries
* Booking and arriving patients in for their appointments with healthcare professionals
* Unlocking and preparing clinical rooms and ensuring they are stocked
* Support the day to day running of the practice in general
* Deal with people wishing to register with the practice
* Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date
* Deal with medication requests and prescriptions
Person Specification
Qualifications
Essential
- * Educated to GCSE, O Level or equivalent in English and Maths
Desirable
Experience
Essential
- * Good standard of English both written and verbally
- * Good level of typing skills
- * Computer literate in the use of Microsoft Office packages
- * Experience of working in a multi-disciplinary team
- * Demonstrable committment to professional development
Desirable
- * RSA 3 Typing
- * Experience of clinical system, Systm One
- * NHS Experience
Knowledge and Skills
Essential
- * Good communication and interpersonal skills
- * Experience of dealing with patients and the public
- * Good organisational and time management skills with the ability to prioritise own workload
- * Ability to work on own initiative as well as under supervision
- * Ability to perform general administrative duties
- * Ability to work well either in a team or alone
- * Ability to work under pressure to deadlines/targets
- * Ability to work in a changing environment
- * Understand the need for patient confidentiality and data protection for both patients and staffing issues
- * Good numeracy skills
- * Ability to use own judgement, resourcefulness and common sense
- * Pleasant and articulate
Desirable
Person Specification
Qualifications
Essential
- * Educated to GCSE, O Level or equivalent in English and Maths
Desirable
Experience
Essential
- * Good standard of English both written and verbally
- * Good level of typing skills
- * Computer literate in the use of Microsoft Office packages
- * Experience of working in a multi-disciplinary team
- * Demonstrable committment to professional development
Desirable
- * RSA 3 Typing
- * Experience of clinical system, Systm One
- * NHS Experience
Knowledge and Skills
Essential
- * Good communication and interpersonal skills
- * Experience of dealing with patients and the public
- * Good organisational and time management skills with the ability to prioritise own workload
- * Ability to work on own initiative as well as under supervision
- * Ability to perform general administrative duties
- * Ability to work well either in a team or alone
- * Ability to work under pressure to deadlines/targets
- * Ability to work in a changing environment
- * Understand the need for patient confidentiality and data protection for both patients and staffing issues
- * Good numeracy skills
- * Ability to use own judgement, resourcefulness and common sense
- * Pleasant and articulate
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).