Job responsibilities
GP Receptionist /
Administrator required
24 hours per week to be agreed
Pay dependant on experience
NHS pensions scheme available
We are
looking for a GP receptionist to join our friendly practice team based at
Greenside Surgery.
To
provide general assistance to the practice team and project a positive and
friendly image to patients and other visitors either in person or via the
telephone.
You
should enjoy working in a busy and challenging environment. Have good customer service and computer
skills. Knowledge of SystmOne and
working in a healthcare setting is desirable but not essential.
The
ideal person should be confident and dynamic to greet patients and answer
telephones in a professional and courteous manner, direct calls, take messages
and provide a first-class service to patients of the practice.
Main duties:
Opening and closing the premises
Monitoring the Practice appointments system.
Receiving patients on arrival in a courteous and
efficient manner
Courteously deal with all general enquiries,
explaining surgery procedures, making new and follow-up appointments over the
telephone or with direct patient contact
Care Navigation to signpost patients to receive
the best care
Issuing repeat prescriptions, sending electronic
prescriptions, also sending tasks with prescription queries to Dr s for action
Receiving messages and liaising with Drs,
Nurses, Pharmacists, and other attached staff
Processing and distributing incoming (and
outgoing) mail.
Maintain files of administrative information,
reports, correspondence, photocopying of medical records as required and
insurance documents
To support and assist all members of the
practice team, to help provide a well organised office and reception in the
practice, making effective use of resources available
To maintain strict confidentiality at all times
and be aware of health and safety / fire procedures
To undertake any training necessary to keep up
to date with current policies and procedures
Flexible to work extra to cover for holidays,
sickness and other absences
Willingness to adopt and contribute to new
processes
Undertake any other additional duties
appropriate to the post as requested by the partners or the practice manager
This job description
is not exhaustive, and you may be asked to perform other duties considered
necessary to ensure the practice runs smoothly.
Confidentiality:
In the course of seeking treatment, patients
entrust us with or allow us to gather sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of duties outlined in this
job description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Health & Safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the Practice Health & Safety Policy to include:
Using
personal security systems within the workplace according to Practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified
Equality and
Diversity:
The post-holder will support the equality, diversity and rights of
patients, carers, and colleagues to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving
in a manner which is welcoming to and to the individual, is non-judgmental and
respects their circumstances, feelings, priorities, and rights