Job responsibilities
Job description
The Practice Manager will work as part of the Practice
team providing leadership to our busy teams to ensure the smooth running of the
Practice, supporting patients in receiving the high-quality care provided by
our clinical teams.
Job responsibilities
Patient
Services:
Oversight
and co-ordination of patient services, ensuring commitment of quality care to
improve health and wellbeing of registered patients.
Ensure
that the Practice complies with NHS contractual obligations in relation to
patient care.
Collaborative
work with the broader NHS and local community.
Manage
any complaints and queries, ensuring they are fully investigated and responded
to in line with NHS standards. Ensure all complaints are recorded for reference
and reporting. Monitor and report trends or concerns.
Oversee
delivery of patient services and contracts supported by the nursing and
administrative leads, core GMS, QOF, enhanced services, PCN.
Strategic
management and planning:
Keep abreast of current
affairs and identify potential threats and opportunities.
Monitor and evaluate
performance of the practice team against objectives; identify and manage
change.
Prepare and annually
update the practice business plan and philosophy and oversee the implementation
of the aims and objectives.
Ensure the practice
maintains standards required by the CQC.
Lead change and
overseeing the coordination of continued quality improvement initiatives within
the practice, with a strong focus on clinical outcomes including health
promotion, prevention of disease and compliance with guidelines.
Finance:
Oversee the financial
elements of the practice, including budgets, bank accounts and accounting
systems, seeking to manage cashflow and expenditure effectively and efficiently
in accordance with the wishes of the partners.
Maintain an effective
liaison with the accountant, overseeing practice accounts, ensuring year-end
figures are presented and dealing proactively with accounting queries as they
arise
Overseeing the processing of partners
drawings, PAYE and pensions for practice staff
Oversight to ensure
receipt of enhanced services payments and access to other additional income as
and when it becomes available.
Oversee to ensure the
practice has appropriate insurance cover.
Oversee the procurement
of practice equipment, supplies and services
Human Resource:
Be responsible
for overall HR processes, with support from a professional external company.
Functional management
of all clinical and administrative staff
Direct line management
of the Operations Manager.
Oversee and support
the recruitment and training of new staff, retention of staff; developing,
implementing and embedding an effective succession plan.
Establish, review and
regularly update job descriptions and person specifications, ensuring all staff
are legally and gainfully employed, and that all pre-employment checks,
including DBS checks, are carried out robustly and updated as necessary.
Develop, implement and
embed an effective staff appraisal process, with a focus on continued personal
development and quality improvement.
Implement effective
systems for the resolution of disciplinary and grievance issues.
Maintain an effective
overview of, and ensure compliance with HR legislation
Ensure all staff have
the appropriate level of training to enable them to carry out their individual
roles and responsibilities effectively.
Premises and
Health & Safety:
Having oversight of the
Management of the premises including Health and Safety aspects, ensuring
compliance with health and safety legislation including risk assessments and
compliance with mandatory training.
Oversee building
maintenance and repairs
Review and organise
policies, procedures and risk assessments.
Maintain all required
insurance for buildings, staff and third parties
Investigate all
accidents and incidents and make necessary reports.
Communication and
engagement:
Develop, implement and
embed an effective communication strategy (internal and external).
Oversee the publishing
communications for internal and external use.
Oversee the maintenance
of the practice and NHS choices websites
Liaise at external
meetings as required
Establish and liaise
with the Patient Participation Group
Manage the practice IT
system, delegating staff to act as administrators.
Ensure compliance with
IT security and information governance.
Confidentiality
In the course of seeking treatment, patients entrust us with,
or allow us to gather, sensitive information in relation to their health and
other matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
In the performance of the duties outlined in this job
description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded
as confidential
Information relating to patients, carers, colleagues,
healthcare workers or the business of the practice may only be divulged to
authorised persons, in accordance with practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will adhere to the practice Health &
Safety policy, the practice Health & Safety manual, and the practice
Infection Control policy and published procedures. This will include, but will
not be limited to:
Using personal security systems within the workplace
according to practice guidelines
Awareness of national standards of infection control and
cleanliness and regulatory / contractual / professional requirements, and good
practice guidelines. Supporting adherence to IP&C within the Practice.
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks across clinical
and patient process.
Making effective use of training to update knowledge and
skills.
Using appropriate infection control procedures,
maintaining work areas in a tidy, clean and sterile, and safe way, free from
hazards. Initiation of remedial / corrective action where needed or escalation
to responsible management.
Actively identifying, reporting, and correction of health
and safety hazards and infection hazards immediately when recognised
Undertaking periodic infection control training
Equality and diversity
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues by:
Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with practice procedures
and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development.
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
Quality
The post-holder will strive to maintain quality within
the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own
actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting
on own and team activities and making suggestions on ways to improve and
enhance the teams performance.
Work effectively with individuals in other agencies to
meet patients needs.
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of
effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of
communication and respond accordingly.
