Job summary
Assistant
Practice Operations Manager Post for our Tower Hamlets Practices.
We are looking
for an accomplished, versatile, and highly organised person with appropriate
experience to join our management team, providing on the ground assistant
practice management and leadership.
Your main role
will be to assist the Senior Practice Operations Manager in the management of
the surgery and premises to deliver high quality care to the patient
population.
Shift patterns
will include early morning and evenings.
Main duties of the job
Responsibilites:
Deputise for
the Senior Practice Operations Manager in their absence, with the support of
Senior Management
Co-operating
with the SPOM on day to day operational/ work issues
Line
management of the supervisors and oversee line management of non-clinical team
Attend,
participate, and take minutes of practice meetings
Maintain
adequate cover for all staff during surgery hours, including sickness and
holidays
Allocate
specified tasks requested by doctors and other members of the primary health
care team
Deal with
staff issues, which directly affect the working environment e.g. booking of
locum GPs and cover staff in line with the budget or practice allocation.
Ensure all
administrative systems are running smoothly and make recommendations for
improvements as necessary
Review and
update the practices protocols
Maintain
clinical registers and overseeing the call/ recall process
Maintain
practice inventory of equipment and organise repair and replacement where
necessary following discussion with the SPOM
Ensure the
Health and Safety Policy is updated and carry out H+S checks as regularly as
required. To report any risks to the SPOM
About us
Hurley Group is
an NHS partnership operating a number of GP practices and urgent treatment
centres in North East London and South East London. We have been providing
patient-centred care since 1969, working within some of the UKs most deprived communities.
Job description
Job responsibilities
i) Responsible for all aspects of the day-to-day running of the practice in conjunction with the Lead GP and practice team
ii) Manage practice complaints, comments and suggestions, responding in line with organisational timeframes, escalating as necessary and ensuring lessons learnt are disseminated
iii) Oversee performance to ensure that Practice delivers against QoF, KPI, and Enhanced Services targets
iv) Infection control lead for the practice
1,2,3,4,5,6,7,8,9,10
i) Ensure that Tower Hamlets Practices meets Network set targets
ii) Attendance at all Network meeting
iii) Ensure that data is supplied as required
5,6,8,9
i) Line management of the non-clinical team
ii) Set objectives and PDPs for the non-clinical team, leading the appraisal process
iii) Analyse staffing requirements and identify training needs
iv) Ensure all staff attend all Statutory and Mandatory training courses and HR records are kept up to date
v) Manage sickness and absence and ensure return to work interviews are carried out
3,7
In the course of your employment, you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests.
Information for extra consideration includes access to the general business of the practice and any information regarding individuals.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data,
If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party
Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party
It is essential that a strict code of confidentiality is adhered to all times
All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group
If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager
Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors
The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook)
Using personal security systems within the workplace according to Hurley Group guidelines
Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures
Maintaining work areas in a tidy and safe way free from hazards
Reporting any risks that are identified both timely and accurately to your line manager
Job description
Job responsibilities
i) Responsible for all aspects of the day-to-day running of the practice in conjunction with the Lead GP and practice team
ii) Manage practice complaints, comments and suggestions, responding in line with organisational timeframes, escalating as necessary and ensuring lessons learnt are disseminated
iii) Oversee performance to ensure that Practice delivers against QoF, KPI, and Enhanced Services targets
iv) Infection control lead for the practice
1,2,3,4,5,6,7,8,9,10
i) Ensure that Tower Hamlets Practices meets Network set targets
ii) Attendance at all Network meeting
iii) Ensure that data is supplied as required
5,6,8,9
i) Line management of the non-clinical team
ii) Set objectives and PDPs for the non-clinical team, leading the appraisal process
iii) Analyse staffing requirements and identify training needs
iv) Ensure all staff attend all Statutory and Mandatory training courses and HR records are kept up to date
v) Manage sickness and absence and ensure return to work interviews are carried out
3,7
In the course of your employment, you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests.
Information for extra consideration includes access to the general business of the practice and any information regarding individuals.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data,
If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party
Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party
It is essential that a strict code of confidentiality is adhered to all times
All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group
If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager
Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors
The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook)
Using personal security systems within the workplace according to Hurley Group guidelines
Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures
Maintaining work areas in a tidy and safe way free from hazards
Reporting any risks that are identified both timely and accurately to your line manager
Person Specification
Qualifications
Essential
- Educated to degree level, or hold an equivalent management qualification
- Good standard of education with excellent literacy and numeracy skills
Experience
Essential
- Proven ability to work under own initiative, proactively identity potential challenges and opportunities and prepare actions plans to address them
- Proven people management skills with experience in staff appraisal and performance management
- Proven budget management skills, with responsibility for ensuring that the All Saints practice remains within set budgets
- Experience of managing staff rotas, preparing reports for senior management including activity reports to contract review meetings
- Previous experience of primary care, and ability to participate at senior management level and above at meetings
- Experience of working with multi-disciplinary teams and effectively negotiating with junior and senior staff members
- Experience of identifying and pursuing future opportunities for the services
- Ability to write business cases to develop the practice
- Proven track record of effective leadership and communication skills in a range of settings
- Able to demonstrate sound decisions making processes on day to day running of services which are in line with wider organisation polices and involve appropriate other staff as necessary
Person Specification
Qualifications
Essential
- Educated to degree level, or hold an equivalent management qualification
- Good standard of education with excellent literacy and numeracy skills
Experience
Essential
- Proven ability to work under own initiative, proactively identity potential challenges and opportunities and prepare actions plans to address them
- Proven people management skills with experience in staff appraisal and performance management
- Proven budget management skills, with responsibility for ensuring that the All Saints practice remains within set budgets
- Experience of managing staff rotas, preparing reports for senior management including activity reports to contract review meetings
- Previous experience of primary care, and ability to participate at senior management level and above at meetings
- Experience of working with multi-disciplinary teams and effectively negotiating with junior and senior staff members
- Experience of identifying and pursuing future opportunities for the services
- Ability to write business cases to develop the practice
- Proven track record of effective leadership and communication skills in a range of settings
- Able to demonstrate sound decisions making processes on day to day running of services which are in line with wider organisation polices and involve appropriate other staff as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
