Job summary
Have you got supervisory experience in a GP practice? Are you ready to progress.
We are seeking a skilled and motivated Reception Supervisor to lead reception services at our Tower Hamlets Hurley Group Practices located in Docklands, E14.
This exciting new role may be for you; working across three Practices as part of our group will offer real opportunities for learning, experience and development towards more senior roles in general Practice for the right candidate.
Thisis a permanent contract, covering Monday to Saturday. Shift times are variable depending on requirements; our opening hours are 7.30 am to 18.45 daily with a late-night closure once weekly at 20.00 and Saturdays from 8.30 am 1pm.
This post will be expected to undertake some Saturday and late night hours
We are looking for an experienced professional with supervisory experience, perhaps in a smaller single site practice who wishes to advance and undertake a challenging role as one of a team of two across our three sites.
In exchange, we offer an attractive annual leave package, a ride to work scheme and the creation of a personal development plan to support you.
Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.
Main duties of the job
This role is core to our current improvement plan and the salary reflects this; the successful candidate must have
Leadership and or supervisory experience in Primary Care in their current role
Strong leadership and team building capabilities,
Excellent written and verbal communication skills
A passion for providing outstanding customer service experience for our patients.
Proficiency in office software and rota scheduling systems; a good level of experience in using EMIS is essential
Ability to handle multiple tasks and thrive in a fast-paced environment.
All shortlisted applicants will be contacted via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted. Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified.
About us
The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.
Reception
Supervisor wanted for the Hurley Tower Hamlets Practices E14. The Hurley Group is an NHS organisation that runs a
number of GP practices, walk in and urgent care centres across London. We have
been providing patient-centered care since 1969; working within some of the
UKs most deprived communities
Job description
Job responsibilities
Oversee the smooth running of the reception team
- Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
- Reporting issues to the practice manager as necessary.
- Promote a harmonious and professional atmosphere in this public facing role.
- Oversee all administration tasks in reception
- Delegation and monitoring of daily clerical work
- Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
- Induction of new locum/ agency/ temp staff at the point of their arrival
- Deal with more complex enquiries from patients including informal complaints relating to
- reception functions
- Manage day to day issues that may arise within the team or with individuals
- Regularly evaluate quality of individual and team performance
- Deal with general telephone enquiries from patients and general public
- Book appointments and home visits
- Responsible for GP links including summarising patient records.
- Process requests for repeat prescriptions
- Register new patients, ensuring full practice information is given
- Process requests for EMIS access to prescriptions, booking and records access
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
- Deputise for POM when on leave
- Continually assess and evaluate systems and quality, recommending changes and
- improvements to the practice manager as appropriate
Work to achieving practice targets
Line management responsibilities
- Induction and training of all new staff to agreed standards
- Bi-monthly 1-2-1 reviews with all reception staff
- Hold and record regular team meetings
- Support the annual appraisal process for reception staff
Monitor staff leave, performance and development
Patient engagement and liaison
Promote on-line options for registered patients
- Support and promote the Patient Participation Group
- Support and promote Patient Awareness events
Support the POM in management of complaints, comments, and complements
Job description
Job responsibilities
Oversee the smooth running of the reception team
- Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
- Reporting issues to the practice manager as necessary.
- Promote a harmonious and professional atmosphere in this public facing role.
- Oversee all administration tasks in reception
- Delegation and monitoring of daily clerical work
- Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
- Induction of new locum/ agency/ temp staff at the point of their arrival
- Deal with more complex enquiries from patients including informal complaints relating to
- reception functions
- Manage day to day issues that may arise within the team or with individuals
- Regularly evaluate quality of individual and team performance
- Deal with general telephone enquiries from patients and general public
- Book appointments and home visits
- Responsible for GP links including summarising patient records.
- Process requests for repeat prescriptions
- Register new patients, ensuring full practice information is given
- Process requests for EMIS access to prescriptions, booking and records access
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
- Deputise for POM when on leave
- Continually assess and evaluate systems and quality, recommending changes and
- improvements to the practice manager as appropriate
Work to achieving practice targets
Line management responsibilities
- Induction and training of all new staff to agreed standards
- Bi-monthly 1-2-1 reviews with all reception staff
- Hold and record regular team meetings
- Support the annual appraisal process for reception staff
Monitor staff leave, performance and development
Patient engagement and liaison
Promote on-line options for registered patients
- Support and promote the Patient Participation Group
- Support and promote Patient Awareness events
Support the POM in management of complaints, comments, and complements
Person Specification
Qualifications
Essential
- GCSE or NVQ Level 3 or equivalent experience or above
- Experience of managing reception team
Experience
Essential
- Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
- Experience of managing a reception team
- Experience of working with junior and senior staff and ability to engage with both staff and patients.
- Experience of managing of difficult situations and complaints management
Person Specification
Qualifications
Essential
- GCSE or NVQ Level 3 or equivalent experience or above
- Experience of managing reception team
Experience
Essential
- Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
- Experience of managing a reception team
- Experience of working with junior and senior staff and ability to engage with both staff and patients.
- Experience of managing of difficult situations and complaints management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
