Receptionist

Job description

Job responsibilities

Maintain accurate records and take and receive messages from 111, Operational Managers and any messages from external Stakeholder that require immediate input from the UCC GPs.

Follow instructions given by the Operational/Management Team, policies and procedures as documented throughout each shift.

Undertake Mandatory Training annually where required and any other appropriate training that is role specific.

Maintain the highest standard of conduct and courtesy at all times to other colleagues, patients, doctors. Undertake Customer Care training every three years.

Maintain strict confidentiality in relation to the entire medical and business and staff affairs of Hurley group, including Information Governance annual updates and ensure that all statutory requirements in connection with data protection is adhered to.

Undertake any other duties that may reasonably be required to the job role.

Ensure patient confidentiality is adhered to at all times

Assisting the Mobile/Standby doctor in tasks he/she believes to be appropriate to your capability

Ensuring that the mobile/standby doctor has all the information and a fully stocked Doctors bag to fulfil his/her role.

Ensure all procedures around the checking and safe keeping of drugs are adhered to. This should always be done with a clinician (nurse or doctor)

Ensure that the protocol around booking in and out and usage of controlled drugs are adhered to.

Liaising with the clinician after each visit to ascertain any drugs/equipment used and recording on checklist, ensuring supplies are replaced

Person Specification

Experience

Essential

• Person Specification Receptionist
• CRITERIADESCRIPTORESSENTIALDESIRABLE
• 1.Skill/Qualification/Experience Level GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook
• 2.Scope to ActAbility to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care
• 3.Staff Management Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures
• 4.Budgetary ResponsibilitySupport practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.
• 5.Organisational Skills Experience of providing support to patients and work colleagues
• 6.Knowledge/Capability
• Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established polices and procedures
• 7.Role Complexity Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting
• 8.Service Development/
• Implementation Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets
• 9. Communication/Influencing Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications
• 10.Decision Making Ability to meet daily deadlines and prioritise conflicting workload demands to meet patient needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

Queen Marys Hospital

Frognal Avenue

Sidcup

Kent

DA14 6LT

Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)