MEDICAL RECEPTIONIST

Job description

Job responsibilities

ACCOUNTABLE TO: Reception and Administration Manager.

LOCATION: You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre.

Flexibility is required to cover sickness and staff holidays

ROLE OBJECTIVES: To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice.

To ensure that patient confidentiality is maintained at all times.

To provide administrative support to colleagues, Practice Manager, Operations Manager, Medical and Nursing staff.

To develop and maintain the skills necessary to fulfil the requirements of the role of Receptionist.

To support and facilitate other staff members in their professional development.

You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice.

SPECIFIC TASKS

Reception: On a rota basis, unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished if on late shift and carry out routine checks required to maintain the security of the building.

Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.

Tidy the waiting room and reception area after each surgery session.

Ensure that an adequate supply of stationery is available in the consulting rooms and reception area.

Take blood pressure reading from patients and enter results in electronic patient records.

Administration

Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.

Accept and process requests for repeat prescriptions in line with practice policy.

Book ambulances for patients attending hospital as required.

Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.

Liaise with hospitals and other outside agencies.

Open mail and ensure this is date stamped and delivered to the recipients promptly.

Processing of Subject Access Requests in line with practice policy.

Computerised Appointments

To carry out tasks associated with the management of the appointments system, and patient records.

Book, cancel and reschedule appointments for patients with Doctors and Nurses.

Scan patient related documents onto computerised system and code in line with practice policy.

Management of Patient Records

To carry out administrative tasks associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.

Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details.

Daily check on links for path lab reports

ANY OTHER DUTIES

Any other duties appropriate to the grade requested by the Practice Manager, Patient Services Manager and Medical staff.

Work additional hours to provide cover during holidays/staff absence and when surgeries run over.

This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder.

REQUIREMENTS

Effective communication skills.

Administrative experience and basic IT skills.

Ability to work effectively on own initiative and under pressure.

Excellent telephone manner.

Helpful approach.

Flexibility.

Ability and willingness to develop skills in line with the changing requirements of the post.

Person Specification

Experience

Essential

• Experience of working within the NHS.
• Excellent IT Skills.
• Experience working within a customer facing role.
• Experience of high volume call handling in a busy environment.

Desirable

• Experience of working in a GP practice.
• Knowledge of IT Systems used in a GP Setting.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in Customer Services

Employer details

Employer name

Engleton House Surgery

Address

2 Villa Road

Coventry

CV6 3HZ

Employer's website

https://www.engletonhousesurgery.nhs.uk (Opens in a new tab)