Medical Receptionist

Job description

Job responsibilities

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.

Appointment Management:

• Schedule and manage patient appointments using the practice's electronic booking system.
• Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.

Communication:

• Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
• Relay messages to clinical staff and ensure timely follow-up on patient queries.

Administrative Support:

• Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
• Assist with the preparation of correspondence, reports, and other documents as required.

Billing and Payments:

• Process patient payments and issue receipts.
• Assist with billing inquiries and liaise with the finance manager as needed.

Office Organisation:

• Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.
• Manage office supplies and equipment, placing orders as necessary.

Compliance and Confidentiality:

• Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
• Participate in training and development activities to maintain knowledge and skills.

Person Specification

Personal Attributes

Essential

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in using office software, such as Microsoft Office - Word. Excel. Outlook.
• High level of professionalism and attention to detail.
• Ability to maintain confidentiality and adhere to data protection regulations.
• Demonstrated ability to provide excellent customer service and handle inquiries effectively.
• Commitment to ongoing professional development and training.

Desirable

• Proficiency in using electronic health records or practice management software.
• Ability to handle billing and payment processing.
• Experience in managing appointment scheduling systems.
• Strong problem-solving skills and the ability to work under pressure.
• Flexibility and adaptability to changing environments and demands.

Experience

Essential

• Previous experience in a receptionist or administrative role preferably within a healthcare setting.

Desirable

• Experience working in a medical or healthcare environment with familiarity with medical terminology.

Qualifications

Essential

• GCSEs grade A to C or equivalent - particularly in English and Maths.

Desirable

• Additional qualifications in business administration or customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morrab Surgery

Address

2 Morrab Road

Penzance

Cornwall

TR18 4EL

Employer's website

https://www.morrabsurgery.co.uk/ (Opens in a new tab)