Patient Advisor

Job summary

We have 3 vacancies at 25 hours per week. The working pattern will be Monday to Friday 5 days per week with a combination of starting at 7.45 a.m. and finishing at 6.30 p.m. and a Saturday morning 8.45 a.m. to 1.15 p.m. within the reception rota (pro-rata).

Are you passionate about delivering excellent patient care and being the first reassuring voice people hear when they need support? Were looking for a warm, organised, and proactive Patient Advisor to join our friendly team and help ensure every patient feels truly cared for from the first hello.

We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area.

What We Offer:

-A supportive and inclusive workplace culture

- Ongoing training and career development opportunities

NHS Pension

Free Car Parking

Provide a staff uniform

5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.

Previous applicants need not apply.

Closing date for applications will be midnight on Friday 4th July 2025. For any successful candidates interview's will be held on Tuesday 15th July 2025.

Main duties of the job

What Youll Be Doing:

• Welcoming and assisting patients both in person and over the phone
• On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
• Liaising with clinical staff to ensure a smooth patient journey
• Care Navigation, offering guidance on services, referrals, and next steps in care

What Were Looking For:

• A confident communicator with strong interpersonal skills.
• Be computer literate and ideally have experience of clinical systems.
• Someone who thrives in a fast-paced environment and keeps their cool under pressure
• A team player with great attention to detail and IT confidence

Previous experience in a healthcareand have experience in customer service within a General Practice environment.

It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.

There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.

About us

We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area. The practice has recently relocated to a purpose built medical centre.

Practice Values:

To demonstrate and provide evidence of the Practice Values, these are:

- Provide a professional service

- Working together as one

- Respect for each other

Benefits:

NHS Pension

Free Car Parking

Provide a staff uniform

5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

Training and development for staff