Bourne Galletly Practice

General Practice Dispenser

The closing date is 31 July 2025

Job summary

Job summary

Hours of work - 24 hours per week

Monday - 8:30am until 5:30pm with 1 hour for lunch

Thursday - 8:30am until 5:30pm with 1 hour for lunch

Friday - 8:30am until 5:30pm with 1 hour for lunch

This vacancy is for an NVQ2 level Dispenser to join an experienced team of Dispensers, Pharmacy Technicians and Clinical Pharmacists to dispense medication to patients in the practice.

Main duties of the role

To dispense medications as directed by GPs and prescribing nurses, ensuring accuracy in labelling of drug name, strength, quantity and direction for use

To produce FP10 repeat medication prescriptions as directed by GPs and prescribing nurses.

To keep accurate patient records and be responsible for overseeing all administration within the dispensary

To adhere to the strictest confidentiality when handling medical records and other information pertaining to patients and staff

To produce, order and makeup dressings requests from District Nurses, residential and nursing homes.

To work in line with surgery SOPs.

Overview of your organisation

Here at Bourne Galletly Medical Practice, we are a hardworking, friendly and close-knit team. You can expect to be well trained and well supported at work.

We take our responsibilities seriously and our CQC rating of 'Outstanding' at our last inspection is something we are immensely proud of.

Main duties of the job

KEY DUTIES AND RESPONSIBILITIES

Ensuring that all dispensed medications are correct and include all relevant information for the patient; any uncertainty as to the item, dose or labelling to be checked with authorising GP or dispensing nurse

Collecting prescription charges and ensuring all relevant paperwork, including the declaration on the reverse of the FP10, is signed by the patient

Recording and banking all financial transactions within the dispensary

Dispensing dosette boxes to patients

Adhering to practice policies for controlled drugs, providing a second check on all medication as issued

Maintaining stock levels within the dispensary and reordering when necessary

Checking expiry dates on medications and ensuring proper storage conditions are observed

Accepting deliveries of medication and forwarding invoices to the Dispensary Manager

Effectively controlling stock levels, ensuring sufficient stock for all Practice needs while minimising wastage

Ensuring thorough familiarity with the clinical computer system to ensure all relevant patient information is recorded and resolving any problems that arise

Safely disposing of returned, incorrect or out-of-date medications

Reordering stationery and other non-medical supplies when necessary

Issuing repeat prescriptions to patients according to agreed time-scale and directions of authorising GP or dispensing nurse

About us

Bourne Galletly Practice is a large GP Practice with in rural Lincolnshire with 15500 patients. The dispensary team consists of 2 Pharmacy Technicians, 4 qualified dispensers and 1 trainee dispenser. We are a friendly, inclusive and forward thinking practice with an 'Outstanding' CQC rating.

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1175-25-0005

Job locations

40 North Road

Bourne

Lincolnshire

PE10 9BT


Job description

Job responsibilities

POSITION: Dispenser

HOURS: 24 hours per week

PENSION SCHEME: NHS Occupational Pension Scheme (optional)

REPORTS TO: Dispensary Manager/GP Partner

MAIN PURPOSE

To dispense medications as directed by GPs and prescribing nurses, ensuring accuracy in labelling of drug name, strength, quantity and direction for use

To produce FP10 repeat medication prescriptions as directed by GPs and prescribing nurses.

To keep accurate patient records and be responsible for overseeing all administration within the dispensary

To adhere to the strictest confidentiality when handling medical records and other information pertaining to patients and staff

To produce, order and makeup dressings requests from District Nurses, residential and nursing homes.

To work in line with surgery SOPs.

KEY DUTIES AND RESPONSIBILITIES

Duties may vary under the direction of the Dispensary Manager depending on workload and staffing levels and may include the following:

Ensuring that all dispensed medications are correct and include all relevant information for the patient; any uncertainty as to the item, dose or labelling to be checked with authorising GP or dispensing nurse

Collecting prescription charges and ensuring all relevant paperwork, including the declaration on the reverse of the FP10, is signed by the patient

Recording and banking all financial transactions within the dispensary

Dispensing dosette boxes to patients

Adhering to practice policies for controlled drugs, providing a second check on all medication as issued

Maintaining stock levels within the dispensary and reordering when necessary

Checking expiry dates on medications and ensuring proper storage conditions are observed

Accepting deliveries of medication and forwarding invoices to the Dispensary Manager

Promptly notifying the authorising GP of returns or feedback from PPA should action need to be taken

Effectively controlling stock levels, ensuring sufficient stock for all Practice needs while minimising wastage

Ensuring thorough familiarity with the clinical computer system to ensure all relevant patient information is recorded and resolving any problems that arise

Safely disposing of returned, incorrect or out-of-date medications

Reordering stationery and other non-medical supplies when necessary

Issuing repeat prescriptions to patients according to agreed time-scale and directions of authorising GP or dispensing nurse

Aiding patients with the completion of exemption criteria on the reverse of the prescription form if necessary.

Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates

Process online/phone and paper prescription requests emptying the prescription box at reception on a regular basis

Ordering controlled drugs and ensuring they are put in the basket for signing. Annotating scripts with CD to ensure when they have been signed the reception team register them in the log books in reception for pharmacies/patients to sign on receipt.

Ordering appliances from designated companies, checking these are not duplicate orders and researching new items on the EMIS system, before requesting from appropriate GP.

Ordering dressings and appliances in line with the surgery formulary for District nurses, nursing homes and residential home

Collating the orders when they arrive and distributing them to the appropriate destination

Ensuring shredding is cleared after each shift and placed in the correct shredding bins, making sure prescriptions which have patient information on but not required are voided correctly by either tearing in half or writing

Action tasks returned from GPs, to include ringing patients to advise outcome of tasks or sending letters if required to advise patients to contact the surgery if unable to contact via the phone.

Assisting with audits when necessary

Communicating effectively using email, telephone, fax and face-to-face regarding all enquiries from patients, pharmacies, hospitals, hospices and supplier

Liaising with members of clinical staff regarding the medication of individual patients

Attending regular meetings with other members of the dispensing team in order for patient information to be exchange

Maintaining safe and hygienic work surfaces within the dispensing with regular cleaning and ensuring all equipment is in a good state of repair

Maintain a safe working environment free from hazards, maintaining familiarity with COSHH regulations

Being pro-active in suggesting and developing new initiates to improve the dispensary

Prioritising tasks and working under own initiative

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Job description

Job responsibilities

POSITION: Dispenser

HOURS: 24 hours per week

PENSION SCHEME: NHS Occupational Pension Scheme (optional)

REPORTS TO: Dispensary Manager/GP Partner

MAIN PURPOSE

To dispense medications as directed by GPs and prescribing nurses, ensuring accuracy in labelling of drug name, strength, quantity and direction for use

To produce FP10 repeat medication prescriptions as directed by GPs and prescribing nurses.

To keep accurate patient records and be responsible for overseeing all administration within the dispensary

To adhere to the strictest confidentiality when handling medical records and other information pertaining to patients and staff

To produce, order and makeup dressings requests from District Nurses, residential and nursing homes.

To work in line with surgery SOPs.

KEY DUTIES AND RESPONSIBILITIES

Duties may vary under the direction of the Dispensary Manager depending on workload and staffing levels and may include the following:

Ensuring that all dispensed medications are correct and include all relevant information for the patient; any uncertainty as to the item, dose or labelling to be checked with authorising GP or dispensing nurse

Collecting prescription charges and ensuring all relevant paperwork, including the declaration on the reverse of the FP10, is signed by the patient

Recording and banking all financial transactions within the dispensary

Dispensing dosette boxes to patients

Adhering to practice policies for controlled drugs, providing a second check on all medication as issued

Maintaining stock levels within the dispensary and reordering when necessary

Checking expiry dates on medications and ensuring proper storage conditions are observed

Accepting deliveries of medication and forwarding invoices to the Dispensary Manager

Promptly notifying the authorising GP of returns or feedback from PPA should action need to be taken

Effectively controlling stock levels, ensuring sufficient stock for all Practice needs while minimising wastage

Ensuring thorough familiarity with the clinical computer system to ensure all relevant patient information is recorded and resolving any problems that arise

Safely disposing of returned, incorrect or out-of-date medications

Reordering stationery and other non-medical supplies when necessary

Issuing repeat prescriptions to patients according to agreed time-scale and directions of authorising GP or dispensing nurse

Aiding patients with the completion of exemption criteria on the reverse of the prescription form if necessary.

Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates

Process online/phone and paper prescription requests emptying the prescription box at reception on a regular basis

Ordering controlled drugs and ensuring they are put in the basket for signing. Annotating scripts with CD to ensure when they have been signed the reception team register them in the log books in reception for pharmacies/patients to sign on receipt.

Ordering appliances from designated companies, checking these are not duplicate orders and researching new items on the EMIS system, before requesting from appropriate GP.

Ordering dressings and appliances in line with the surgery formulary for District nurses, nursing homes and residential home

Collating the orders when they arrive and distributing them to the appropriate destination

Ensuring shredding is cleared after each shift and placed in the correct shredding bins, making sure prescriptions which have patient information on but not required are voided correctly by either tearing in half or writing

Action tasks returned from GPs, to include ringing patients to advise outcome of tasks or sending letters if required to advise patients to contact the surgery if unable to contact via the phone.

Assisting with audits when necessary

Communicating effectively using email, telephone, fax and face-to-face regarding all enquiries from patients, pharmacies, hospitals, hospices and supplier

Liaising with members of clinical staff regarding the medication of individual patients

Attending regular meetings with other members of the dispensing team in order for patient information to be exchange

Maintaining safe and hygienic work surfaces within the dispensing with regular cleaning and ensuring all equipment is in a good state of repair

Maintain a safe working environment free from hazards, maintaining familiarity with COSHH regulations

Being pro-active in suggesting and developing new initiates to improve the dispensary

Prioritising tasks and working under own initiative

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

  • GCSE grade A-C in English and Maths
  • Qualified to NVQ2 or equivalent to Dispensing

Experience

Desirable

  • Experience of working in Primary Care
  • Experience and knowledge of System One clinical system
Person Specification

Qualifications

Essential

  • GCSE grade A-C in English and Maths
  • Qualified to NVQ2 or equivalent to Dispensing

Experience

Desirable

  • Experience of working in Primary Care
  • Experience and knowledge of System One clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bourne Galletly Practice

Address

40 North Road

Bourne

Lincolnshire

PE10 9BT


Employer's website

https://www.galletly.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bourne Galletly Practice

Address

40 North Road

Bourne

Lincolnshire

PE10 9BT


Employer's website

https://www.galletly.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Dispensary and Medicines Optimisation Manager

Sarah Bailey

sarahbailey2@nhs.net

01778562200

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1175-25-0005

Job locations

40 North Road

Bourne

Lincolnshire

PE10 9BT


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