Job summary:
To create, run and maintain clinical audits for the General Practitioners, Business Partner and any Health Professional as required. Monitor and maintain the QoF register ensuring all Chronic Disease reviews are up to date.
Job responsibilities:
- Carry out searches, clinical audits, and all call/recalls as required by the General Practitioners, Practice Nurses and Business Partner
- Set up and run clinical searches
- Ensure accurate report output
- Interrogate data for audit purposes
- Monitor and aim to achieve all QoF Targets
- Monitor all Chronic Disease clinics and ensure all appointments are utilised
- Submit claims for payment on a monthly/quarterly basis as required
- To assist with the gathering of statistics and information when required
- Monitor and action any tasks within EMIS Web Task Manager
- Monitor and action any tasks within Docman workflow manager
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinical system in an accurate and secure manner.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- In liaison with the Administration Manager, maintain adequate supplies of office stationery in order to perform your secretarial duties
- To provide cover for members of the Patient Services Team during periods of sickness and annual leave.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements, and good practice guidelines
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial/corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Routine management of own team/team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Ensuring compliance and currency with all CQC mandatory training requirements.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Ensure that the standard of attire while working in the Practice meets the standards required within the Practice Uniform policy contained in the staff handbook.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Always act and portray the Practice in the best possible way to patients, customers and individuals from organisations with who the Practice conducts business.
Spending Authority:
The post holder has no authority to commit the Practice to expenditure. No articles, facilities, agreements, stock or any other such item should be agreed, purchased or entered into by the post holder on behalf of the Partnership without explicit consent of the Managing Partner in the first instance or any other Partner in his absence.
