Job responsibilities
SUPERVISION and
LINEMANAGMENT
To oversee line management, induction, training, mentoring and supervision of practice
administrative staff
To line manage Office Managers, Data
Quality Manager
To administratively line manage salaried clinical staff: carrying out appraisals and ensuring
appropriate/necessary induction, training, mentoring and supervision is given.
To administratively line manage trainee clinical staff: ensuring appropriate/necessary induction,
training, mentoring and supervision is given.
To develop and maintain effective
communication between teams within the practice, leading on Team meetings.
Ensure health & well-being of all members of the team.
HUMAN RESOURCES
To ensure that the practice is staffed and resourced within
budget by people
with appropriate skills,
experience and commitment to provide the professional technical, administrative
and interpersonal expertise needed.
To ensure that all training, development and induction of staff is undertaken in line with practice
policies and procedures ensuring excellent customer care.
To manage annual leave/absence
of Partners, all directly line managed team members and trainee clinical staff
to ensure appropriate cover is maintained.
To keep up to date with HR
legislation
To deal with all disciplinary and grievance procedures
HEALTH & SAFETY and
PREMISES
To act as the responsible Health and Safety
Officer
To ensure appropriate risk assessment as required by legislation is carried out
To ensure all Health
and safety policies
are kept up to date and that staff are appropriately
trained and adhere to the requirements of policy and legislation
To ensure that the buildings, services
and facilities are well maintained and that regular servicing and testing as required
by legislation is carried out
Liaise
with Practice Business Manager to advise the partners in making full and effective use of its current premises, equipment and stock.
IT
To ensure the efficient running
of the practice IT Systems
To add clinical rotas to practice
clinical system and action any amendments in a timely manner.
To oversee the updating
and development of the Practice
website, on-line appointments,
prescribing systems, TV screens and social media as necessary
Ensure maximising the potential use of practice clinical system, and that appropriate computer searches, audits and reports are carried out
Ensure the appropriate training
of all personnel and users
of the Practice IT systems
Lead on IT crisis
prevention and develop
systems to protect
security of data.
To project manage the implementation of new technology into the surgery,
Liaise with Practice Business Manager to develop the Practices
IT Strategy; preparing business cases for future changes or developments and
exploring all relevant avenues of funding
Act as practice administrator for the
clinical system and co-ordinator for IM&T hardware and software issues.
INFORMATION GOVERNANCE &
GDPR
Ensure compliance with information governance and GDPR requirements
To ensure
confidentiality of data and conformity to the Data Protection Act and Medical
Records and Reports Acts, the Freedom of Information Act and the
Caldicott Report.
To review and update all data protection policy with regard
to current legislation
To ensure staff
are fully trained
in all data protection matters
To manage all data protection breaches in line with legislation
Liaise with GP Caldicott
Guardian to act as the principal
point of contact
in relation to all Data Protection matters
CQC
To ensure compliance of CQC requirements within the surgery
in real time,
ensuring appropriate systems
and processes are in place, with regular monitoring.
To manage the process by which the Practice maintains
registration under the
CQC
Support the Partners
through any inspection visits from the CQC.
Implement and follow
up any action or improvements required by the CQC in order to maintain
registration.
PATIENT SATISFACTION and
COMMUNICATION
Deal face-to-face with patients as necessary.
Review patient
satisfaction surveys.
Develop child and family-friendly policies.
Ensure health
promotion campaigns targeted
to relevant groups.
To act as the Surgery
Complaints Manager
Liaise with relevant patient
forums and the patient participation group.
Manage patient
expectations about the services provided
at the Practice.
Ensure patient
information is up-to-date and available, such as the practice website,
practice brochure, patient newsletter, patient leaflets and waiting room
screens.
Help the more vulnerable patients to access
the services offered.
OTHER DUTIES
To troubleshoot and address any day to day operational problems within the premises e.g.
malfunction of equipment
To participate in relevant management meetings ensuring invites, agendas and minutes are produced in a
timely fashion
To
ensure that significant event reviews relating
to operational matters
are carried out in an effective manner and learning
is embedded into the practice
To plan, manage and review
all practice policies,
systems and procedures ensuring efficient and effective work process
Work with Partners to
agree/participate in research projects.
To carry out any other
operational tasks as requested by a GP Partners or agreed with Practice Business Manager
Manage access to practice clinical system, ensuring smartcard
roles are appropriate being setup/deleted in a timely fashion and users are
archived accordingly.
Develop and maintain relationships with external agencies PCN,
ICB, LA
Contribute to production of practice
development plans and reports
Important
Note:
This Job description reflects the
duties we currently anticipate the post holder undertaking. You will be
expected to undertake tasks/duties required to maintain the efficient running
of the Practice which may not be detailed on this job description but which are
commensurate with your grade and within your capabilities. Any permanent
changes to this job description will be made following consultation with the
post-holder.
ROLE REQUIRMENTS
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act appropriately
In the
performance of the duties outlined in this job description, the post-holder may
have access to confidential information relating to patients and their careers,
practice staff and other healthcare workers.
They may also have access
to information relating
to the practice as a business
organisation. All such information from any source
is to be regarded as strictly
confidential
Information relating
to patients, carers,
colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance with
the practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data
Health & Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined
in the practice Health &
Safety policy, the practice Health
& Safety manual,
and the practice Infection Control policy and published procedures. This
will include:
Using personal
security systems within
the workplace according to practice guidelines
Identifying the risks involved
in work activities and undertaking such activities in a way that
manages those risks
Making effective
use of training to update
knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
Actively reporting
of health and safety hazards
and infection hazards
immediately when recognized
Keeping
own work areas and general / patient areas generally clean, assisting in the
maintenance of general
standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic
infection control training
(minimum annually)
Reporting potential
risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality
and Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity,
needs and beliefs
of patients, carers and colleagues
Behaving in a manner
which is welcoming to and of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal Development:
Assess own performance and take accountability for own actions,
either directly or under
supervision
Manage own time effectively, plan and meet personal and Practice targets.
Ensure own personal development through reflection and feedback from Partners and colleagues.
Ensure that personal continuing training needs are identified and met.
Take part in a personal annual appraisal.
Contribute to the effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
Full job description can be found within the uploaded documents
