Job summary
STAINLAND ROAD MEDICAL CENTRE - Two opportunities have become
available at this Practice for a medical receptionist assisting patients both on the
telephone and reception.
1) Mon 0745- 1830hrs; Tues 0745- 1345hrs; Wed Day Off; Thurs Day Off; Fri 0745- 1800hrs
2) Mon 0815- 1900hrs; Tues 0745- 1345hrs; Wed 0745- 1200hrs Thurs 0745- 1345hrs; Fri Day Off
PLEASE NOTE: FIRST 2 WEEKS WILL BE
FULL-TIME OVER 5 DAYS FOR TRAINING
Main duties of the job
Experience is preferable but anyone with a pleasant
personality and the ability to deal with the public with integrity and
compassion will be considered.
From time to time the successful applicant may also be required to work extra hours to cover absence.
About us
We are a well-run, high achieving practice in
a pleasant part of Halifax nestling on the border of Huddersfield.
We cover a list size in excess of 11K patients
with5 Partners, 1 Salaried GP,3 ANPs, 3 Practice Nurses, 1 HCA, 2 Phlebotomistssupported bya team of admin& reception staff. We
provide a range of in house enhanced services and work with nearby practices to
deliver additional appointments outside our core hours of 0800-1830 Mon-Fri.
Job description
Job responsibilities
Job Summary:
The
purpose of the role is to:
- Give full clerical support to
clinicians to maintain the smooth running of the practice.
- Offer general assistance to the
practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
- Receive, assist and direct
patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Job description
Job responsibilities
Job Summary:
The
purpose of the role is to:
- Give full clerical support to
clinicians to maintain the smooth running of the practice.
- Offer general assistance to the
practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
- Receive, assist and direct
patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Person Specification
Qualifications
Desirable
- Qualifications/Certificates in office/secretarial skills
- Qualifications/Certificates in use of IT programmes eg microsoft office
Experience
Desirable
- Experience of dealing with public/patients
- Experience of working in a public reception environment
- Experience of telephone switchboard operation
- Experience of SystmOne clinical system
- Experience of Microsoft Word/Excel/Office software
Knowledge & Skills
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Pleasant and articulate
- Ability to work as part of an integrated multi-skilled team
- Ability to work without supervision and use own initiative to determine own workload priorities
- Able to work under pressure
- Able to work in a changing environment and embrace new ideas
- Empathy for the healthcare/public service environment
- Honest, caring and sympathetic
- Good sense of humour, personable
- Hardworking, reliable and resourceful
Desirable
- Keyboard and computer skills
- Experience of Primary Care
Person Specification
Qualifications
Desirable
- Qualifications/Certificates in office/secretarial skills
- Qualifications/Certificates in use of IT programmes eg microsoft office
Experience
Desirable
- Experience of dealing with public/patients
- Experience of working in a public reception environment
- Experience of telephone switchboard operation
- Experience of SystmOne clinical system
- Experience of Microsoft Word/Excel/Office software
Knowledge & Skills
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Pleasant and articulate
- Ability to work as part of an integrated multi-skilled team
- Ability to work without supervision and use own initiative to determine own workload priorities
- Able to work under pressure
- Able to work in a changing environment and embrace new ideas
- Empathy for the healthcare/public service environment
- Honest, caring and sympathetic
- Good sense of humour, personable
- Hardworking, reliable and resourceful
Desirable
- Keyboard and computer skills
- Experience of Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
