Job summary
If you take pride in delivering excellent patient care, coupled with a restless determination to make things better, then we are looking for you.
We have a space for someone to join us as one of two Assistant Practice Managers. As a team of three, the Practice Business Manager and the two Assistant Managers are responsible for the smooth running of the practice. Each Assistant Manager will have line management responsibility for their own non-clinical teams within the practice alongside a portfolio of areas for delivery, ranging from front-line patient services and back office functions to facilities management and data quality.
We believe that this structure allows us to play to each team member's strengths but also support the Assistant Managers to develop across all of the key areas of practice management over time.
We are looking for someone keen to join a Practice management team and who is motivated by delivering the highest standards of patient support.
Main duties of the job
We are looking for someone who can support our practice team to be the best that they can be.
You'll make sure that staffing levels are right and that patient-facing tasks and activities are completed promptly and effectively.
You'll be the sort of person who spots when systems or processes are working as well as they should and can take action to improve them.
You'll be interested in your colleagues and you'll get a buzz out of developing their understanding and competence, so that they can feel their own sense of achievement in delivering to the best of their abilities.
You will be someone who acts with initiative and integrity, to do the right thing for patients and staff.
You will work in close partnership with the other Assistant Manager and have the support of the rest of the management team, including our Reception Supervisor.
About us
We are looking for someone to lead and support our well-established Reception & Admin teams. There is a mix of long-serving staff and newer colleagues who together offer lots of experience and enthusiasm. We have also implemented a digital front door for access to GPs and are still in the first year of learning and developing our Appointment Hub model for effective triage.
We are a thriving practice with 14,000+ patients. You will be supported by a fantastic team including an experienced practice manager, fellow assistant manager, 5 partners, 5 salaried and 1 retainer GPs, a strong and skilled nursing team, pharmacy team and mental health team and experienced frontline administrative staff.
We work in close partnership with our PCN colleagues who deliver a proactive support package to our most frail patients as well as supporting our 4 Care Homes. We also participate in an active local care partnership in Seacroft, trying to make a difference to communities who experience disadvantage and exclusion.
We like a good night out and a strong GIF game in the colleague Whatsapp chat.
Job description
Job responsibilities
The key responsibilities are as follows -
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Ensuring the staff implement the practice wide approach to the management of all patient services matters.
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
- Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
- Implementing systems to ensure compliance with CQC regulations and standards.
- Acting as the lead for recruitment including pre-employment checks and DBS.
- Evaluating, organising and overseeing the staff induction programme.
- Implementing and embedding an effective staff appraisal process.
- Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record.
- Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
- Actively encouraging and promoting the use of patient online services.
- Updating and acting as the focal point for the practice website and social media sites.
- Guiding staff and developing searches and audits on the clinical system.
- Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
- Guiding the team to reach QOF targets (supported by the nursing and administrative leads)
- Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
- Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
Experience of working with patients in General Practice is essential. Knowledge of SystmOne (clinical system) would be an advantage but is not essential. A passion for customer service and a focus on the patient at the heart of everything we do is key.
We welcome anyone wanting an informal conversation to explore this opportunity or to visit the practice before committing to an application.
Job description
Job responsibilities
The key responsibilities are as follows -
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Ensuring the staff implement the practice wide approach to the management of all patient services matters.
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
- Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
- Implementing systems to ensure compliance with CQC regulations and standards.
- Acting as the lead for recruitment including pre-employment checks and DBS.
- Evaluating, organising and overseeing the staff induction programme.
- Implementing and embedding an effective staff appraisal process.
- Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record.
- Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
- Actively encouraging and promoting the use of patient online services.
- Updating and acting as the focal point for the practice website and social media sites.
- Guiding staff and developing searches and audits on the clinical system.
- Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
- Guiding the team to reach QOF targets (supported by the nursing and administrative leads)
- Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
- Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
Experience of working with patients in General Practice is essential. Knowledge of SystmOne (clinical system) would be an advantage but is not essential. A passion for customer service and a focus on the patient at the heart of everything we do is key.
We welcome anyone wanting an informal conversation to explore this opportunity or to visit the practice before committing to an application.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Competent use of Microsoft Office Suite - Word, Excel, Powerpoint
- Previous experience in General Practice
Desirable
- Experience of TPP SystmOne
- A degree level qualification
Experience
Essential
- Key skills needed for this role:
- Experience of working with the general public, especially in a service sector
- Experience of working in a healthcare setting
- Experience of leading and managing a team.
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- NHS or primary care general practice experience
- Relevant health and safety experience
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Competent use of Microsoft Office Suite - Word, Excel, Powerpoint
- Previous experience in General Practice
Desirable
- Experience of TPP SystmOne
- A degree level qualification
Experience
Essential
- Key skills needed for this role:
- Experience of working with the general public, especially in a service sector
- Experience of working in a healthcare setting
- Experience of leading and managing a team.
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- NHS or primary care general practice experience
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
