Job summary
Oakwood Lane Medical Practice is thrilled to announce an exciting opportunity for a Medical Administrator to become an integral part of our team. As a practice dedicated to the care and well-being of our 14,000 patients, we pride ourselves on delivering exceptional healthcare services.
We are seeking an enthusiastic and proactive administrator who is passionate about patient care. The successful candidate will play a crucial role in ensuring our patients receive the right care from start to finish, contributing to the seamless operation of our practice.
Join us in making a difference in our patients' lives and be part of a supportive and dynamic team committed to excellence in healthcare.
Main duties of the job
Efficient Referral Management:Execute referrals promptly, demonstrating a comprehensive understanding of the diverse range of referral types and pathways. Take full ownership of the referral process from initiation to completion, ensuring seamless patient care.
Proficient IT Utilisation:Confidently and efficiently utilise IT systems to support administrative tasks, including scanning, coding, and other role-related duties. Ensure accuracy and efficiency in all digital processes.
Insurance and Third-Party Administration:Oversee the administration of insurance and third-party requests, ensuring all processes are handled with precision and compliance.
Flexible Administrative Support:Provide versatile administrative cover across various departments as needed, adapting to business requirements and ensuring continuity of operations.
Support for Statutory and Contractual Obligations:Assist in managing the practices statutory and contractual responsibilities, ensuring all obligations are met in a timely and efficient manner.
About us
We are a creative, energetic and innovative practice with strong links to the wider health and social care system. We also play a leading role within our Primary Care Network.
We operate in a large and modern purpose built medical centre with free parking in the LS8 area of Leeds.
We consider ourselves a friendly and inclusive practice and we are very proud of the fact that our people are diverse and come from a broad mix of backgrounds.
Our skill mix is equally diverse. In addition to 11 GPs, 4 nurses, 1 Nurse Associate, 2 Health Care Assistants and a Phlebotomist, we also have our own Pharmacy Technician and Mental Health Practitioner.
The clinical team are supported by a talented team of receptionists and administrators led by a Reception Supervisor, a Service Support Manager, an Operations Manager and a Business Manager.
If you would like to know more about our organisation please feel free to contact us directly for an informal chat or visit so you can see for yourself our working environment and meet the team at Oakwood Lane Medical Practice
Job description
Job responsibilities
Referrals Management:
- Accurately complete and process patient referrals to specialists and other healthcare providers.
- Ensure all referral documentation is complete from beginning to end and submitted in a timely manner
- Understand the process of each referral and the avenue required to ensure successful completion of referral.
- Serve as a point of contact for patients, addressing enquiries and providing information as needed regarding referrals.
- taking ownership of the referrals in ensuring completion from start to finish such as checking rejections and responses to allocate to the correct department.
Correspondence Handling:
- manage correspondences with healthcare providers, patients, and other relevant parties regarding patient care and referrals
- Ensure all communications from different healthcare providers, practice staff and patient are documented and filed appropriately.
- Accurate coding of documents when completing scanning and other SystemOne tasks
Administrative Support:
- Assist with general administrative tasks such as scanning, document management of incoming and outgoing letters and other correspondences
- Support staff with insurances, Third party requests from various companies and organisations.
- Understand the process of patients accessing their medical health records and giving permission for carers/guardians to access records on their behalf
- Support the practice team with ad-hoc tasks as required.
Team Collaboration:
- Work closely with medical staff and other administrative personnel to ensure referrals are completed efficiently.
- Cover Annual Leave and sickness where required for other Admin staff.
- Participate in team meetings and contribute to continuous improvement initiatives.
Job description
Job responsibilities
Referrals Management:
- Accurately complete and process patient referrals to specialists and other healthcare providers.
- Ensure all referral documentation is complete from beginning to end and submitted in a timely manner
- Understand the process of each referral and the avenue required to ensure successful completion of referral.
- Serve as a point of contact for patients, addressing enquiries and providing information as needed regarding referrals.
- taking ownership of the referrals in ensuring completion from start to finish such as checking rejections and responses to allocate to the correct department.
Correspondence Handling:
- manage correspondences with healthcare providers, patients, and other relevant parties regarding patient care and referrals
- Ensure all communications from different healthcare providers, practice staff and patient are documented and filed appropriately.
- Accurate coding of documents when completing scanning and other SystemOne tasks
Administrative Support:
- Assist with general administrative tasks such as scanning, document management of incoming and outgoing letters and other correspondences
- Support staff with insurances, Third party requests from various companies and organisations.
- Understand the process of patients accessing their medical health records and giving permission for carers/guardians to access records on their behalf
- Support the practice team with ad-hoc tasks as required.
Team Collaboration:
- Work closely with medical staff and other administrative personnel to ensure referrals are completed efficiently.
- Cover Annual Leave and sickness where required for other Admin staff.
- Participate in team meetings and contribute to continuous improvement initiatives.
Person Specification
Qualifications
Essential
- GCSC or equivalent Maths and English (C or above)
- Minimum of 2 years experience working in an administrative role.
- Competent in MS Outlook, Word, PowerPoint and Excel
Desirable
- Experience of medical terminology
- A degree level qualification
- Competent using TPP SystmOne
Experience
Essential
- Highly organised
- Meticulous in approach
- Can work to deadlines and under pressure
- Can integrate well into a team
- Can work independently and use initiative
- A natural problem solver
- Motivated by getting the details right
- Able to see the bigger picture as to how detail supports patient care outcomes.
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSC or equivalent Maths and English (C or above)
- Minimum of 2 years experience working in an administrative role.
- Competent in MS Outlook, Word, PowerPoint and Excel
Desirable
- Experience of medical terminology
- A degree level qualification
- Competent using TPP SystmOne
Experience
Essential
- Highly organised
- Meticulous in approach
- Can work to deadlines and under pressure
- Can integrate well into a team
- Can work independently and use initiative
- A natural problem solver
- Motivated by getting the details right
- Able to see the bigger picture as to how detail supports patient care outcomes.
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
