Job summary
Market Surgery is excited to be recruiting a Medical Receptionist to join our busy surgery. An opportunity has arisen to join our team of 11 medical receptionists
Market Surgery is a conveniently based location in the heart of Wath-Upon-Dearne with excellent transport links to the surrounding area including Rotherham, Doncaster, Barnsley and Sheffield
Receptionists play a fundamental role in Primary Care Services. As the first member of staff that a patient will encounter their journey of patient centred care starts with you.
27.5 hours per week over 5 days
Shift patterns are a mixture of 07:45 - 13:15 and 13:00 - 18:30
Main duties of the job
First and foremost it is vital that patients receive a warm, friendly, courteous and efficient service at all times and we expect all prospective candidates to exemplify these characteristics.
The role of the Medical Receptionist is varied and undeniably challenging yet fulfilling. Our receptionists undertake a wide variety of duties which reach far beyond the booking of appointments. Such duties you will be undertaking are:
- Patient Registration
- Care Navigation - the signposting of patients to a variety of different care providers and clinicians
- Complaint resolution
- Ordering patient medications
- Ensuring patients get the right care, from the right clinician at the right time - including in emergency situations
- Updating patient records (under the guidance of a clinician where applicable)
- Offering Online Patient Access
About us
At Market Surgery we fundamentally believe that our staff are the most important aspect of our business. They often work in challenging situations and staff morale is of the upmost importance to ensure effective, safe, and patient centred care is offered.
As such we offer to prospective candidates an outstanding package of benefits to our staff. We offer colleagues a variety of additional benefits including:
- NHS Pension
- Generous Annual Leave entitlements
- A variety of other leave entitlements including maternity and absence.
You'll be joining a large and yet cohesive team at the Surgery which consists of 49 staff members across both clinical and administrative fields - including a reception team of 11
We also work closely with other GP practices across Rotherham, particularly with the other GP practices of Health Village Dearne Valley PCN of which we are an active member.
Job description
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist Team Leader, dependent on current and evolving Practice workload and staffing levels. There is also an expectation that the role will have crossover with the administration team:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Please see the attached Job description for further information
Job description
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist Team Leader, dependent on current and evolving Practice workload and staffing levels. There is also an expectation that the role will have crossover with the administration team:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Please see the attached Job description for further information
Person Specification
Experience
Essential
- Experience of working in a patient/customer service role
- Experience of working as part of a team
- Experience of serving patients/customers over the telephone
- Experience of serving patients/customers in person
Desirable
- Experience of working in a GP practice
- Experience of working in primary care
- Experience of working as a medical receptionist
- Experience of effective Care Navigation
- Experience of working with General Practice IT systems - particularly SystmOne
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- Customer Service or Business Administration NVQ or equivalent
Person Specification
Experience
Essential
- Experience of working in a patient/customer service role
- Experience of working as part of a team
- Experience of serving patients/customers over the telephone
- Experience of serving patients/customers in person
Desirable
- Experience of working in a GP practice
- Experience of working in primary care
- Experience of working as a medical receptionist
- Experience of effective Care Navigation
- Experience of working with General Practice IT systems - particularly SystmOne
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- Customer Service or Business Administration NVQ or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
