Job responsibilities
Post holder duties
will include:
Management of
services required to meet contractual, quality and safety expectations
People/staff
management and day to day operational management
Quality assurance
and CQC compliance
Providing a
confident working knowledge of HR legislation, day to day management of HR
issues, provision of contracts and ensuring DBS checks and references are in
place.
Supporting the
management team in the recruitment of staff
Managing
complaints, compliments, learning events compliance
Data collection,
reporting and patient feedback
Working with admin
and clinical staff to ensure QOF targets are met
Supporting the
provision and future development of the practice and patient services within
the local community.
Ensuring equitable
access to health care for our patient population including minority groups
Supporting the
Practice Manager
The post holder
will:
Support the
management and delivery of all Directed, National and Local Enhanced Services
and services commissioned through the CCG, Federation and Public Health
Departments.
Promote the
development and maintenance of a quality learning environment
Have full
understanding of patient access and appointment system and lead the operational
management of it
Ensure the
effective processing of all administrative work and appropriate liaison with
the reception and administrative team.
Ensure policy and
procedures are reviewed on an annual basis with full oversight.
Arrange or delegate
meeting dates, agendas and minutes of clinical, governance meetings and
partners meetings.
Have oversight of
practice long term condition Recall system
Manage clinical and
non - clinical rotas
Quality Assurance
The post holder
will:
Ensure that the
services provided are fit for purpose and meets customer expectations.
Have oversight of
CQC policies and readiness for inspection
Have oversight of
mandatory training
Monitor and advise
on how the quality management systems are performing and produce data and
reports regarding practice performance set against objectives
Have a clear
understanding of telephony systems.
Be conversant with General
Data Protection Regulation and information governance and contribute to
Information Governance audits as required
Support leads in
Infection Control and Health and Safety where needed
Liaise with other members of staff to ensure that all systems are
functioning properly.
Advise on changes
and their implementation and provide training to enable others to achieve
quality services.
Support the
practice manager to develop efficient systems of management within the
practice.
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
keeping them free from hazards
Monitor and manage
sickness, annual leave and shift cover for the clinical, reception and administrative
teams and line managing reception to do this.
Have oversight of
induction processes in the practice
Assist in
performance reviews and annual appraisals for non-clinical staff
Take part in
disciplinary / grievance and performance management meetings as required
Deputise for the practice
manager in their absence.
Assist with the
recruitment of staff as requested by the Practice Manager
Review and
implement practice policies and procedures
Undertake specific
assigned tasks, project support, or development and change work which may arise
from time to time.
Participate in and
support the induction of all members of Practice staff
Partnership
The post holder
will:
Maintain effective
liaison with other agencies and staff concerned with patient care and with all
other disciplines within the Practice, with appropriate regard to
confidentiality
Professional/Personal
development
The post holder
will:
Maintain continued
education by attendance at courses and study days as deemed useful or necessary
for professional development
Participate in any
training programme implemented by the practice as part of this employment
Participate in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Take responsibility
for their own development, learning and performance and demonstrate skills and
activities to others who are undertaking similar work including participation
in clinical supervision and acting as a positive role model
Support the
development of others in order to maximise potential
Work towards
training for the role of Practice Manager if agreed by the partners when
appropriate
Confidentiality:
The post holder
will
Support awareness
in the practice team that in the course of seeking treatment, patients entrust
us with, or allow us to gather, sensitive information in relation to their
health and other matters. They do so in confidence and have the right to expect
that staff will respect their privacy and act appropriately.
Have awareness and
responsibility towards confidential information: access to information relating
to patients and their carers, practice staff and other healthcare workers and
access to information relating to the Practice as a business organisation
should be regarded as strictly confidential.
Have an awareness
that Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data.
Health &
Safety:
The post holder
will:
Use personal
security systems within the workplace according to practice guidelines
Identify the risks
involved in work activities and undertaking such activities in a way that
manages those risks
Make effective use
of training to update knowledge and skills
Use appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
Report potential
risks identified
Assist in promoting
and maintaining their own and others health, safety and security as defined in
the practice Health & Safety Policy
There may be other
duties in addition to those listed above.
