Rowden Medical Partnership

Medical Receptionist

Information:

This job is now closed

Job summary

We are looking to recruit an enthusiastic and highly motivated member of staff, who will ideally have experience of Medical Reception duties, to join our friendly team for approximately 12-25 hours a week.

The role will include reception and customer service tasks. A good telephone manner and the ability to work to own initiative but also as part of a team are essential.

Main duties of the job

  • To be the initial point of contact for all patients, visitors and NHS personnel both internal and external. This will involve direct contact, email and telephone.
  • You will be required to cover the front reception desk as well as the telephones.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)

    • About us

    Rowden Medical Partnership looks after over 17000 patients within our catchment area and we pride ourselves on our doctor/patient relationships and inclusivity. Eight partners and eight salaried GPs work from the purpose-built premises forming Rowden Surgery. We believe in co-ordinating patient care and delivering a high quality of personal consultation.

    Details

    Date posted

    13 June 2023

    Pay scheme

    Other

    Salary

    £10.42 an hour

    Contract

    Permanent

    Working pattern

    Part-time, Flexible working

    Reference number

    A1140-23-0002

    Job locations

    Rowden Hill

    Chippenham

    Wiltshire

    SN15 2SB


    Job description

    Job responsibilities

    Job Responsibilities

    General

    • To be the initial point of contact for all patients, visitors and NHS personnel both internal and external. This will involve direct contact, email and telephone. You will be required to cover the front reception desk as well as the telephones.
    • To communicate effectively and promptly to all enquires using a high level of discretion, tact, diplomacy and empathy in a calm and collected manner. This will ensure a smooth, efficient, friendly and welcoming practice.
    • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
    • To work independently and alone dealing with confidential issues. To respond and prioritise immediate requests from patients, clinical staff and other outside agencies.
    • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
    • Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
    • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
    • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
    • Undertake any other duties appropriate to the post as requested by the partners or the practice manager.
    • To utilise the appointment system ensuring that appointments are booked as per practice protocols
    • To follow the repeat prescription process to ensure patients medication is received in the most efficient manner possible
    • To be responsible for maintaining patients medical records to include change of address, telephone number and any other information, on the clinical system.
    • To understand and utilise the protocol system in place.
    • To take accurate messages and relay to relevant personnel in the most appropriate manner.
    • To scan documents onto the patients clinical record and send via workflow, if required
    • To register and deduct patients ensuring all paperwork and associated tasks are completed
    • To support the patient and or their representative in booking transport
    • To be adaptable in a constantly changing environment, actively participating in the decision process involved in the progression of the practice. To undertake any other duties that may be reasonably requested of the post holder to help the department run smoothly.
    • To ensure that you and others take notice of and operate within relevant Health and Safety guidelines.

    This job description is not a complete list of duties, but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

    Job description

    Job responsibilities

    Job Responsibilities

    General

    • To be the initial point of contact for all patients, visitors and NHS personnel both internal and external. This will involve direct contact, email and telephone. You will be required to cover the front reception desk as well as the telephones.
    • To communicate effectively and promptly to all enquires using a high level of discretion, tact, diplomacy and empathy in a calm and collected manner. This will ensure a smooth, efficient, friendly and welcoming practice.
    • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
    • To work independently and alone dealing with confidential issues. To respond and prioritise immediate requests from patients, clinical staff and other outside agencies.
    • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
    • Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
    • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
    • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
    • Undertake any other duties appropriate to the post as requested by the partners or the practice manager.
    • To utilise the appointment system ensuring that appointments are booked as per practice protocols
    • To follow the repeat prescription process to ensure patients medication is received in the most efficient manner possible
    • To be responsible for maintaining patients medical records to include change of address, telephone number and any other information, on the clinical system.
    • To understand and utilise the protocol system in place.
    • To take accurate messages and relay to relevant personnel in the most appropriate manner.
    • To scan documents onto the patients clinical record and send via workflow, if required
    • To register and deduct patients ensuring all paperwork and associated tasks are completed
    • To support the patient and or their representative in booking transport
    • To be adaptable in a constantly changing environment, actively participating in the decision process involved in the progression of the practice. To undertake any other duties that may be reasonably requested of the post holder to help the department run smoothly.
    • To ensure that you and others take notice of and operate within relevant Health and Safety guidelines.

    This job description is not a complete list of duties, but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

    Person Specification

    Qualifications

    Essential

    • Good general education with demonstrable ability in Mathematics and English Language desirable
    • Experience of maintaining and manipulating computerised and/or paper based data/information

    Experience

    Essential

    • Experience of working in a service orientated environment.
    • Ability to handle telephone enquiries in a professional manner.
    • In communication, ability to assess any given situation and to respond in the appropriate manner, with a high degree of tact & diplomacy.
    • Ability to organise and prioritise work, and to adhere to deadlines and targets.
    • Ability to work on own initiative dealing with sensitive and confidential issues.
    • Ability to work efficiently and with a great degree of accuracy.
    • Ability to handle information securely and confidentially.
    • Ability to work cooperatively as part of a team.
    • An understanding of the requirements in shaping the image of a customer orientated organisation, when working as a first point of contact member of staff.
    • Ability to adapt working style to meet the needs of the patient.

    Desirable

    • Experience of working in a GP Practice or NHS environment.
    • An awareness of equal opportunities.
    • An awareness of Health and Safety within the workplace.

    Other job related requirements

    Essential

    • Ability to provide quality care.
    • Good interpersonal and communication skills.
    • Flexibility in relation to working hours and start and finish times.
    • Able to vary shifts worked on occasions.

    Desirable

    • Basic IT skills.
    • Ability to use standard office equipment efficiently.
    Person Specification

    Qualifications

    Essential

    • Good general education with demonstrable ability in Mathematics and English Language desirable
    • Experience of maintaining and manipulating computerised and/or paper based data/information

    Experience

    Essential

    • Experience of working in a service orientated environment.
    • Ability to handle telephone enquiries in a professional manner.
    • In communication, ability to assess any given situation and to respond in the appropriate manner, with a high degree of tact & diplomacy.
    • Ability to organise and prioritise work, and to adhere to deadlines and targets.
    • Ability to work on own initiative dealing with sensitive and confidential issues.
    • Ability to work efficiently and with a great degree of accuracy.
    • Ability to handle information securely and confidentially.
    • Ability to work cooperatively as part of a team.
    • An understanding of the requirements in shaping the image of a customer orientated organisation, when working as a first point of contact member of staff.
    • Ability to adapt working style to meet the needs of the patient.

    Desirable

    • Experience of working in a GP Practice or NHS environment.
    • An awareness of equal opportunities.
    • An awareness of Health and Safety within the workplace.

    Other job related requirements

    Essential

    • Ability to provide quality care.
    • Good interpersonal and communication skills.
    • Flexibility in relation to working hours and start and finish times.
    • Able to vary shifts worked on occasions.

    Desirable

    • Basic IT skills.
    • Ability to use standard office equipment efficiently.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Rowden Medical Partnership

    Address

    Rowden Hill

    Chippenham

    Wiltshire

    SN15 2SB


    Employer's website

    https://www.rowdensurgery.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Rowden Medical Partnership

    Address

    Rowden Hill

    Chippenham

    Wiltshire

    SN15 2SB


    Employer's website

    https://www.rowdensurgery.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Reception Manager

    Toby Botwright

    toby.botwright@nhs.net

    Details

    Date posted

    13 June 2023

    Pay scheme

    Other

    Salary

    £10.42 an hour

    Contract

    Permanent

    Working pattern

    Part-time, Flexible working

    Reference number

    A1140-23-0002

    Job locations

    Rowden Hill

    Chippenham

    Wiltshire

    SN15 2SB


    Supporting documents

    Privacy notice

    Rowden Medical Partnership's privacy notice (opens in a new tab)