Lakeside Surgery

Medical receptionist

Information:

This job is now closed

Job summary

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a fast-paced medical environment. This role is crucial in ensuring the smooth operation of our practice and enhancing patient experience.

Main duties of the job

Responsibilities

  • Greet patients warmly and assist them with queries etc.
  • Manage incoming calls, schedule appointments, and handle patient inquiries efficiently.
  • Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations.
  • Process insurance information and verify patient eligibility for services.
  • Coordinate communication between patients and healthcare providers, relaying messages as necessary.
  • Assist with administrative tasks such as filing, data entry, emails, scanning, prescriptions
  • Ensure the reception area is tidy and welcoming for patients.

About us

We are a busy GP practice with 3 GP partners, 2 practice nurses 1 HCA, practice manager, deputy manager and 9 reception staff.

We use TPP system1 for our clinical system .

We are looking for a part time receptionist to join our team, working 20-25 hours per week, hours to be agreed at interview.

Details

Date posted

03 April 2025

Pay scheme

Other

Salary

£12.21 an hour inclusion in NHS pension scheme

Contract

Permanent

Working pattern

Part-time

Reference number

A1131-04-2025

Job locations

Lakeside Road

Lymm

Cheshire

WA13 0QE


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and to provide general support to the team. Duties can include but are not limited to greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy)and assisting patients as required. Taking incoming calls and accurate message taking. Scanning, filing and retrieving paper work. Processing repeat prescriptions in accordance with practice guidelines. Patient confidentiality at all times.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and to provide general support to the team. Duties can include but are not limited to greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy)and assisting patients as required. Taking incoming calls and accurate message taking. Scanning, filing and retrieving paper work. Processing repeat prescriptions in accordance with practice guidelines. Patient confidentiality at all times.

Person Specification

Qualifications

Essential

  • GCSE grade A-C or equivalent in English and Maths
  • Able to work under pressure and handle conflicting demands efficiently in a professional manner
  • able to work on own initiative and as part of a team
  • Be flexible and adaptable to meet the changing needs of the practice
  • Experience of working within an administrative environment
  • Experience in using own initiative
  • Experience of managing own workload
  • Experience of data inputting
  • Attention to detail

Desirable

  • knowledge of IT and clinical software
  • Experience of working within a General Practice/Hospital environment
Person Specification

Qualifications

Essential

  • GCSE grade A-C or equivalent in English and Maths
  • Able to work under pressure and handle conflicting demands efficiently in a professional manner
  • able to work on own initiative and as part of a team
  • Be flexible and adaptable to meet the changing needs of the practice
  • Experience of working within an administrative environment
  • Experience in using own initiative
  • Experience of managing own workload
  • Experience of data inputting
  • Attention to detail

Desirable

  • knowledge of IT and clinical software
  • Experience of working within a General Practice/Hospital environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Surgery

Address

Lakeside Road

Lymm

Cheshire

WA13 0QE


Employer's website

https://www.lakesidesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lakeside Surgery

Address

Lakeside Road

Lymm

Cheshire

WA13 0QE


Employer's website

https://www.lakesidesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Janice Shaw

janice.shaw2@nhs.net

01925755050

Details

Date posted

03 April 2025

Pay scheme

Other

Salary

£12.21 an hour inclusion in NHS pension scheme

Contract

Permanent

Working pattern

Part-time

Reference number

A1131-04-2025

Job locations

Lakeside Road

Lymm

Cheshire

WA13 0QE


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