Job summary
Due
to continued growth and staff development within our Practice we are seeking to increase our
reception team to build on our commitment in delivering high quality
services to our patients. The role requires accurate and precise processing
skills, and someone who is hard working, and able to work both independently
and within a team.
Key
skills include confidentiality, reliability, excellent communication and
attention to detail; ideally (but not essential) someone who already has
experience of general practice in the NHS.
Main duties of the job
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Prefer experience in GP clinical systems - EMIS & DocMan
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of a medical receptionist.
About us
Castlecroft is a traditional GP surgery in South West
Wolverhampton serving around 12,800 patients. The practice is based in a large purpose built
medical centre with 8 GPs, 2 ANPs, 5 Nurses and 1 HCA, along with an admin and reception team of 18.
Job description
Job responsibilities
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Prefer experience in GP clinical systems - EMIS & DocMan
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of a medical receptionist.
Job description
Job responsibilities
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Prefer experience in GP clinical systems - EMIS & DocMan
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of a medical receptionist.
Person Specification
Experience
Essential
- Excellent communication skills both written and verbal
- Ability to deal effectively with telephone calls
- Understand the necessity for confidentiality
- Understand the role of teamwork in providing a quality service
- Understand the need for accuracy when dealing with patient records, both electronic and paper based
- Organisational skills
- Good time management and ability to prioritise workload
- Ability to use initiative: can work alone and within a team
- Problem solving abilities
- Effective team worker
- Motivated and enthusiastic
- Commitment to ongoing development
Person Specification
Experience
Essential
- Excellent communication skills both written and verbal
- Ability to deal effectively with telephone calls
- Understand the necessity for confidentiality
- Understand the role of teamwork in providing a quality service
- Understand the need for accuracy when dealing with patient records, both electronic and paper based
- Organisational skills
- Good time management and ability to prioritise workload
- Ability to use initiative: can work alone and within a team
- Problem solving abilities
- Effective team worker
- Motivated and enthusiastic
- Commitment to ongoing development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
