Operations Manager

Job description

Job responsibilities

Job Title

Operations Manager

Hours of Work

18.75 hours/week

Reporting to:

GP Partners

JOB PURPOSE

• To provide administrative leadership and oversight to the Practice covering key aspects of non-clinical management on a day to day basis, and to manage and plan for future Practice functions and deadlines.
• To work with the Deputy Operations Manager (DOM) to ensure effective and efficient day to day management of non-clinical practice.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Duties And Responsibilities

• Total management and control of QOF, Enhanced Services and the PCF, liaising when needed with the Business Manager.
• Undertaking non-clinical HR duties including training and development.
• Undertaking non-clinical appraisals.
• Maintaining the HR folders for all staff and ensure all DBS checks are up to date.
• Line manage both of the Reception Team Leaders.
• Administrative management of the Registrars and GP trainees.
• Managing annual leave for the clinical team and the Team Leaders.
• Complaints management and handling alongside the DOM, referring to the Business Manager when needed and in the event of a serious complaint.
• Alongside the DOM, become the Emis, Docman and Accurx Champion.
• Smart card management, along with the DOM.
• Work alongside the Business Manager, the DOM and the Nurse Team Lead to plan and co-ordinate the flu season.
• Be responsible for the meeting schedules.
• Attend all in-house meetings except those with the Partners and the Business Manager.
• Along with the DOM, share the attendance of the PPG meetings and provide support as needed.
• Managing the petty cash.

CONFIDENTIALITY / INFORMATION GOVERNANCE

Information is vitally important for the safe clinical management of patient care and the efficient administration of services and resources. Information Governance is a framework to enable the practice to handle personal and corporate information appropriately.

The work is of a highly confidential nature and no information, either medical, personal or corporate, should be disclosed outside of practice personnel

It is the responsibility of all employees to ensure they abide by the requirements of Confidentiality and Information Governance as set out in the Employee Handbook

HEALTH AND SAFETY

The post holder is responsible for the health and safety and welfare of both themselves and others in the working environment, and should follow safe working practices and comply at all times with the Practices Health and Safety policy.

PERFORMANCE AND DEVELOPMENT

This job description will be used as a basis for conducting an annual performance and development review between the post holder and the Partners.

VARIATIONS

This job description describes the main purpose and key responsibilities and accountabilities of the post. The post holder may be required to undertake any additional duties or responsibilities as may reasonably be required.

The job description is a guide to the nature and main duties of the post as they currently exist, but it is not intended as a wholly comprehensive or permanent schedule and it is not part of the contact of employment. To reflect changing needs and priorities, some elements of the post may be subject to change in consultation with the post holder.

Person Specification

Qualifications

Essential

• Minimum of GCSE Grade C (or equivalent) in Maths and English
• Experience of General Practice
• Proficient IT Skills
• Ability To Prioritize workload
• Ability to communicate clearly oral and written
• Willing to undertake training

Desirable

• Experience of Management or Team Leadership
• Experience of EMIS, DocMan and AccuRx
• Knowledge of Primary Care including PCNs and ICB

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Castlecroft Medical Practice

Address

Castlecroft Avenue

Wolverhampton

WV3 8JN

Employer's website

https://www.castlecroftmedicalpractice.co.uk (Opens in a new tab)