Job summary
Kingswell Surgery is looking for a part-time dispensing/prescription clerk to join our friendly team. The role is available up to 15 hours per week, with actual hours and days to be agreed.
This role is a support role to the current dispensers working under their direction, handing out filled prescriptions, processing repeat requests and helping to manage incoming stock/deliveries. The post holder will be expected to work longer hours during periods of annual leave and sickness where required, so flexibility is a requirement.
Main duties of the job
Issue paper and
electronic prescriptions to dispensing and non-dispensing patients within the
required timescales for monthly repeat prescriptions
Answering medication
queries from patients, staff members and pharmacies/care homes
Inputting prescription
orders.
Promotion of electronic
repeat dispensing and online ordering .
Liaise with patients
and healthcare providers to obtain correct prescription information.
Manage prescription requests from vulnerable/high priority patients and care
home staff.
Comply with legal and professional requirements, accepted guidance on
professional practice, and with safe systems of work for re-authorising repeat
prescriptions
Be aware of monitoring
requirements for selected drugs or categories of drugs and follow up required monitoring
with patients concerned
Keep up to date with
the Practices formulary and the National Restricted Drugs List.
Liaise with external
pharmacy services and patients to resolve queries and communicate changes tomedications
Build good working
relationships with local Pharmacies
Check emails and tasks
regularly, Actioning them appropriately
Establish and maintain
filing and administrative systems
Undertake training as
required to support safe and effective services for the Practice.
Ensure compliance with
Care Quality Commission (CQC) standards.
Undertaking
other reasonable duties within the framework of the post as directed.
About us
Kingswell Surgery is a dispensing
practice with approximately 5000 patients. Due to a change in workload, we are
looking for a dispensary/prescription clerk who will project a positive and friendly
image to patients and who is professional, efficient and enthusiastic with a
flexible approach to fill this part-time position. A dispensary qualification whilst not a requirement, would be advantageous.
Job description
Job responsibilities
Job Summary:
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.
To be a first contact for medication related queries. Ensure patient is receiving high quality care regarding their medication process and monitor high risk patients. Provide patient education on medication ordering and advise them when appropriate.
Job Responsibilities:
- Take requests for prescription repeats via the telephone, online or over the counter.
- Issue paper and electronic prescriptions to dispensing and non-dispensing patients within the required timescales for monthly repeat prescriptions
- Answering medication queries from patients, staff members and pharmacies/care homes
- Inputting prescription orders.
- Collate information from medication related queries/tasks and forward to an appropriate healthcare professional in a timely manner
- Allocate medication reviews ensuring patients have attended for chronic diseases reviews where appropriate Provide patients with information and education on their prescriptions.
- Promotion of electronic repeat dispensing and online ordering .
- Liaise with patients and healthcare providers to obtain correct prescription information.
- Manage prescription requests from vulnerable/high priority patients and care home staff.
- Work with Prescribers to provide a responsive repeat prescription service.
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions
- Promote safe management of repeat prescriptions, and to co-ordinate medication reviews and or changes
- Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative.
- Be aware of monitoring requirements for selected drugs or categories of drugs and follow up required monitoring with patients concerned
- Keep up to date with the Practices formulary and the National Restricted Drugs List.
- Bring any queries to the attention of the relevant Prescriber to include under and over usage .
- Liaise with external pharmacy services and patients to resolve queries and communicate changes tomedications
- Build good working relationships with local Pharmacies to help enable the Practice prescription service
- Check emails and tasks regularly, Actioning them appropriately
- Create tasks and assist clinicians in managing document workflow relating to prescriptions
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure
- Escalate any problems to Dispensary lead
- Undertake training as required to support safe and effective services for the Practice.
- Ensure compliance with Care Quality Commission (CQC) standards.
- Undertaking other reasonable duties within the framework of the post as directed
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will promote and manage their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Standard Operating Procedures, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory/ contractual/professional requirements, and good practice guidelines
- Assist in the monitoring of the correct use of Standard operating Procedures for cleaning and infection control
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate)
- Assist in the monitoring of waste management including collection, handling, segregation, container management, storage and collection
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
- The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply all Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Will be expected to cover additional shifts during excessively busy periods and/or annual leave
This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partners, Practice Manager or Assistant Practice Manager.
Job description
Job responsibilities
Job Summary:
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.
To be a first contact for medication related queries. Ensure patient is receiving high quality care regarding their medication process and monitor high risk patients. Provide patient education on medication ordering and advise them when appropriate.
Job Responsibilities:
- Take requests for prescription repeats via the telephone, online or over the counter.
- Issue paper and electronic prescriptions to dispensing and non-dispensing patients within the required timescales for monthly repeat prescriptions
- Answering medication queries from patients, staff members and pharmacies/care homes
- Inputting prescription orders.
- Collate information from medication related queries/tasks and forward to an appropriate healthcare professional in a timely manner
- Allocate medication reviews ensuring patients have attended for chronic diseases reviews where appropriate Provide patients with information and education on their prescriptions.
- Promotion of electronic repeat dispensing and online ordering .
- Liaise with patients and healthcare providers to obtain correct prescription information.
- Manage prescription requests from vulnerable/high priority patients and care home staff.
- Work with Prescribers to provide a responsive repeat prescription service.
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions
- Promote safe management of repeat prescriptions, and to co-ordinate medication reviews and or changes
- Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative.
- Be aware of monitoring requirements for selected drugs or categories of drugs and follow up required monitoring with patients concerned
- Keep up to date with the Practices formulary and the National Restricted Drugs List.
- Bring any queries to the attention of the relevant Prescriber to include under and over usage .
- Liaise with external pharmacy services and patients to resolve queries and communicate changes tomedications
- Build good working relationships with local Pharmacies to help enable the Practice prescription service
- Check emails and tasks regularly, Actioning them appropriately
- Create tasks and assist clinicians in managing document workflow relating to prescriptions
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure
- Escalate any problems to Dispensary lead
- Undertake training as required to support safe and effective services for the Practice.
- Ensure compliance with Care Quality Commission (CQC) standards.
- Undertaking other reasonable duties within the framework of the post as directed
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will promote and manage their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Standard Operating Procedures, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory/ contractual/professional requirements, and good practice guidelines
- Assist in the monitoring of the correct use of Standard operating Procedures for cleaning and infection control
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate)
- Assist in the monitoring of waste management including collection, handling, segregation, container management, storage and collection
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
- The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply all Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Will be expected to cover additional shifts during excessively busy periods and/or annual leave
This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partners, Practice Manager or Assistant Practice Manager.
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent.
Desirable
- BTEC/NPA qualification in Dispensing or similar standard of
- training ie. NVQ Level 2 in Dispensing.
Experience
Essential
- Computer literate with excellent keyboard skills.
- Used to handling and reconciling cash.
- Self-starter, able to work on own initiative, following set procedures and protocols.
Desirable
- Previous experience of working in General Practice Dispensary or Hospital Pharmacy.
- Previous stock and quality control experience.
- Use of clinical system software eg. System 1.
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent.
Desirable
- BTEC/NPA qualification in Dispensing or similar standard of
- training ie. NVQ Level 2 in Dispensing.
Experience
Essential
- Computer literate with excellent keyboard skills.
- Used to handling and reconciling cash.
- Self-starter, able to work on own initiative, following set procedures and protocols.
Desirable
- Previous experience of working in General Practice Dispensary or Hospital Pharmacy.
- Previous stock and quality control experience.
- Use of clinical system software eg. System 1.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
