Reception Team Lead

Job description

Job responsibilities

Main Duties and Responsibilities

Staff Management

1. Administer the systems for annual leave, sickness absence, TOIL and overtime, and maintain appropriate records ensuring accurate information is submitted in time for payroll.

2. Oversee the reception team in line with practice HR policies, protocols and service standards.

3. Manage and record holiday absences for all reception staff and organise appropriate holiday cover for staff.

4. Authorise and arrange staff overtime to meet gaps in staff rotas and agreed increases in activity/workload.

5. Undertake six monthly one to one meetings with staff to review their development objectives, performance, and any other work-based issues.

6. Undertake annual appraisals with staff.

7. Identify, organise, and deliver training identified from staff personal development objectives.

8. Monitor reception staff sickness in accordance with the practice sickness policy and provide timely records to the Practice Manager.

9. To oversee the accuracy of records for staff holiday, overtime, sickness and other leave and update on the HR platform.

10. Manage staffing levels within the agreed budgets.

11. Interview and appoint new reception staff members when appropriate, support to be provided by the Office Manager and/or Practice Manager where appropriate.

12. To co-ordinate the induction and training of reception staff.

13. Organise and host regular meetings with reception team. The post holder will prepare agendas and distribute minutes/action points from these meetings.

14. Supporting the GP's dealing with safeguarding information requests.

JOB DESCRIPTION ATTACHED

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent level of skills, knowledge and experience.
• Good standard of grammar and spelling in the English language.
• Excellent ICT skills, including familiarity with Microsoft Office software, particularly excel, and previous experience of working with databases.
• Knowledge of Reception procedures and experience to deal with non-routine requests and issues.

Desirable

• Training or qualifications in management.

Experience

Essential

• Experience working in General Practice, Public Sector or Healthcare Environment.

Desirable

• Experience of management of staff within General Practice.
• Experience of using a clinical system (EMIS/System One)
• Experience of dealing with complaints
• At least 1 years' experience of managing or supervising staff.
• Experience of giving feedback and training to improve staff performance.

Personal Competencies & Qualities

Essential

• Ability to communicate with patients, staff and other professionals.
• Good verbal, presentation and written skills and ability to communicate concisely and effectively.
• A motivational, proactive and problem-solving approach.
• Excellent organisational skills and be able to work to deadlines.
• Commitment, determination and resilience.
• Able to act professionally at all times.
• Ability to deal with personal information sensitively and respect peoples right to strict confidentiality.
• Ability to work on your own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Redhouse Medical Centre

Address

127 Renfrew Road

Sunderland

SR5 5PS

Employer's website

https://www.redhousemedicalcentre.nhs.uk/ (Opens in a new tab)