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Care Coordinator

Elm Lane & Chapeltown Surgery

The closing date is 03 March 2025

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Job summary

SAPA 5 Primary Care Network are looking for a Care Coordinator to join our Personalised Care Team.

Care Co-ordinators focus on providing personalised care based on local needs and health priorities.

They work as part of a multidisciplinary team to deliver well-coordinated care, especially to vulnerable patients or those with complex health issues.

This job requires collaboration with GP practices, the Local Authority and other organisations to ensure patients get the best care at that time.

This is a very patient facing role designed to support those in the local community.

Main duties of the job

  • Facilitate and ensure the effective delivery of patient-centred, personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews and care planning within appropriate time frames and clinical skills
  • Explain the management of patient pathways to clinical staff, liaising between services and service users
  • Work closely with all relevant care agences to ensure a coordinated patient care plan, without requiring a further referral from the GP
  • To provide advice, guidance and practical support to individuals and their families/carers to ensure they are accessing the right care, at the right time, both clinically and socially
  • Ensure that a proper handover of care between different settings has taken place
  • Collect data on patients/carers for recognised outcome measure and document for service interpretation. Ensure all patient notes are updated to reflect any changes
  • Maintain accurate records and statistical returns as required by the ICB, including providing patient-related information for entering into Clinical Reporting Systems
  • To be committed to ongoing professional development, including safeguarding and mental capacity training, and contributing to PCN projects where required

About us

SAPA 5 is a Primary Care Network made up of the following six GP Practices with a PCN list size of approximately 38,372 patients:

  • Norwood Medical Centre
  • Shiregreen Medical Centre
  • Green Cross Group Practice
  • Buchanan Road Surgery
  • Elm Lane Surgery
  • Barnsley Road Surgery

The Care Coordinator will be part of our growing Personalised Care Team, which includes Care Coordinators, Social Prescribing Link Workers, a Mental Health Occupational Therapist, Health and Wellbeing Coaches and a Specialist Diabetes Dietitian. This team works together regularly to support each other to address patient needs.

Date posted

17 February 2025

Pay scheme

Other

Salary

Depending on experience Band 3+ depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1111-25-0001

Job locations

104 Elm Lane

Sheffield

S5 7TW


Shiregreen Medical Centre

492 Bellhouse Road

Sheffield

S5 0RG


The Health Care Surgery

63 Palgrave Road

Sheffield

S5 8GS


Buchanan Road Surgery

72 Buchanan Road

Sheffield

S5 8AL


Norwood Medical Centre

360 Herries Road

Sheffield

S5 7HD


Doctors Surgery

899 Barnsley Road

Sheffield

S5 0QJ


Job description

Job responsibilities

The post holder will be required to work in different practices within the area so will require a degree of flexibility, access to a car to deliver a range of duties, including home visits, that may vary as the service develops. This is a very patient facing role, to support those in the local community.

The role involves helping to reduce health inequalities, particularly for people with long-term conditions like learning disabilities, dementia, frailty, and cancer.

The care coordinator will support patients to understand and manage their own health needs and to navigate the different health and social services.

This also includes coordinating the work of healthcare professionals and non-clinical staff, including volunteers involved in the care of patients registered at GP practices within the wider PCN population as well as cancer patients.

Job description

Job responsibilities

The post holder will be required to work in different practices within the area so will require a degree of flexibility, access to a car to deliver a range of duties, including home visits, that may vary as the service develops. This is a very patient facing role, to support those in the local community.

The role involves helping to reduce health inequalities, particularly for people with long-term conditions like learning disabilities, dementia, frailty, and cancer.

The care coordinator will support patients to understand and manage their own health needs and to navigate the different health and social services.

This also includes coordinating the work of healthcare professionals and non-clinical staff, including volunteers involved in the care of patients registered at GP practices within the wider PCN population as well as cancer patients.

Person Specification

Qualifications

Essential

  • Evidence of consistent patterns of learning from education, training and experience

Desirable

  • Qualification in health or social care allied profession or Health Care Assistant Role
  • NVQ Level 3/Diploma in Health & Social Care

Experience

Essential

  • Coordination of services from a variety of organisations
  • Communication and relationship building
  • Experience in health or social care
  • Experience of developing relationships with a wide variety of people

Desirable

  • Experience of health and social care assessments

Skills and Knowledge

Essential

  • Understanding of human needs physical, emotional, social
  • Proven ability to recognise and manage risk
  • Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework
  • Understanding of basic health and social care terminology
  • Good interpersonal skills
  • Ability to communicate confidently with staff of all seniority levels
  • Ability to work on own initiative without direct supervision, understanding where clinical input is needed
  • Good time management and prioritisations skills, ability to work to strict deadlines
  • Ability to work well across teams
  • Holds a current Full UK Drivers Licence
  • Basic IT skills
  • Ability to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality

Desirable

  • Familiarity with IT systems currently in use in health and social care settings
  • Experience in use of databases
  • Experience of administrative duties
  • Evidence of excellent knowledge of Microsoft Office

Attributes

Essential

  • Highly organised
  • Adaptability and a flexible, positive approach
  • Highly reliable
  • Willingness to undertake further training and learning
  • An understanding of the importance of confidentiality
  • Ability to take responsibility for own actions
  • Ability to share information and good practice appropriately
  • Conscientious, hardworking and self- motivated to work with minimal supervision
  • Ability to meet deadlines and work under pressure
  • Sensitive to patients needs
Person Specification

Qualifications

Essential

  • Evidence of consistent patterns of learning from education, training and experience

Desirable

  • Qualification in health or social care allied profession or Health Care Assistant Role
  • NVQ Level 3/Diploma in Health & Social Care

Experience

Essential

  • Coordination of services from a variety of organisations
  • Communication and relationship building
  • Experience in health or social care
  • Experience of developing relationships with a wide variety of people

Desirable

  • Experience of health and social care assessments

Skills and Knowledge

Essential

  • Understanding of human needs physical, emotional, social
  • Proven ability to recognise and manage risk
  • Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework
  • Understanding of basic health and social care terminology
  • Good interpersonal skills
  • Ability to communicate confidently with staff of all seniority levels
  • Ability to work on own initiative without direct supervision, understanding where clinical input is needed
  • Good time management and prioritisations skills, ability to work to strict deadlines
  • Ability to work well across teams
  • Holds a current Full UK Drivers Licence
  • Basic IT skills
  • Ability to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality

Desirable

  • Familiarity with IT systems currently in use in health and social care settings
  • Experience in use of databases
  • Experience of administrative duties
  • Evidence of excellent knowledge of Microsoft Office

Attributes

Essential

  • Highly organised
  • Adaptability and a flexible, positive approach
  • Highly reliable
  • Willingness to undertake further training and learning
  • An understanding of the importance of confidentiality
  • Ability to take responsibility for own actions
  • Ability to share information and good practice appropriately
  • Conscientious, hardworking and self- motivated to work with minimal supervision
  • Ability to meet deadlines and work under pressure
  • Sensitive to patients needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elm Lane & Chapeltown Surgery

Address

104 Elm Lane

Sheffield

S5 7TW


Employer's website

https://www.elmlanesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Elm Lane & Chapeltown Surgery

Address

104 Elm Lane

Sheffield

S5 7TW


Employer's website

https://www.elmlanesurgery.com/ (Opens in a new tab)

For questions about the job, contact:

Primary Care Network Manager

Jemma Dawson

jemma.dawson3@nhs.net

Date posted

17 February 2025

Pay scheme

Other

Salary

Depending on experience Band 3+ depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1111-25-0001

Job locations

104 Elm Lane

Sheffield

S5 7TW


Shiregreen Medical Centre

492 Bellhouse Road

Sheffield

S5 0RG


The Health Care Surgery

63 Palgrave Road

Sheffield

S5 8GS


Buchanan Road Surgery

72 Buchanan Road

Sheffield

S5 8AL


Norwood Medical Centre

360 Herries Road

Sheffield

S5 7HD


Doctors Surgery

899 Barnsley Road

Sheffield

S5 0QJ


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