Patient Coordinator

Job description

Job responsibilities

Primary responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Data entry of new and temporary registrations and relevant patient information as required

a. Adhere to all policies and procedures of the practice

b. Input data into the patients healthcare records as necessary

c. Direct requests for information i.e. insurance / solicitors letters and DVLA forms to the administrative team

d. Manage all queries as necessary in an efficient manner

e. Carry out system searches as requested

f. Maintain a clean, tidy, effective working area at all times

g. Monitor and maintain the reception area and notice boards

h. Support all clinical staff with general tasks as requested

i. Complete opening and closing procedures in accordance with the duty rota

j. Work across two sites as required by duty rota

Secondary Responsibilities

In addition to the primary responsibilities, the medical receptionist may be requested to:

a. Partake in audits as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails when necessary

d. Scanning and filing of patient related documentation and attaching scanned documents to patients healthcare records

e. Clinical coding of correspondence and adhering to protocol set out by the practice.

f. As required support clinical teams in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Photocopying and laminating of documents

h. Ordering and monitoring of stationery supplies

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Microsoft Office,Outlook and Teams
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours if required
• Flexibility to work cross site
• Disclosure Barring Service (DBS) check

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting
• Experience of working with online systems (EMIS/Docman)

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cornbrook Medical Practice

Address

Boundary Medical Practice

63 Booth Street West

Manchester

M15 6PR

Employer's website

https://www.boundarymedicalpractice.co.uk/ (Opens in a new tab)