Job summary
We are currently looking for two full time members of staff to join our reception/administration team. Working hours can include Monday-Friday 07.45 - 20.00
We are a busy, expanding
practice located near the city centre of Manchester. We work across two sites (1.5 miles apart),
and have an array of patients from diverse backgrounds with differing needs. Any candidates must be willing to work across both sites.
You would be responsible for undertaking a wide range of reception duties and to offer general
administrative support to a multidisciplinary team. Duties can include, but are not limited, to, front
reception desk, telephone call handling, dealing with patient queries (in
person, over the phone or online).
Main duties of the job
The ideal candidate would have experience of working within a fast paced multi disciplinary team. Offering excellent communication and IT skills.
The role would provide support to our existing reception team, which includes meeting and greeting patients at the front desk and handling telephone calls to the surgery. We would expect part of the reception team to deal with queries (either face to face, on the phone or online) and handle these efficiently and appropriately and signpost where possible.
In addition, administrative tasks would need to be undertaken to a high standard including, managing our practice email, dealing with online consults and registering new patients.
About us
Our mission statement is Working Together to Provide Warm, Personalised Care
As part of our team we would expect staff to uphold the practice mission statement, maintain confidentiality, respect and value equality and diversity and promote a positive working environment.
We offer an array of different services including participating in the first transgender service in Manchester, Indigo, and a ground breaking social prescribing service which incorporates a community garden.
Our teams consists of 4 GP partners, 6 salaried GP, 2 Practice Nurses, 1 HCA, 3 part time phlebotomist, a practice Pharmacist, a focused care worker, and 15 Reception/Admin team members. More information can be found: https://www.boundarymedicalpractice.co.uk/
Job description
Job responsibilities
To be responsible for
undertaking a wide range of reception duties and to offer general administrative
support to a multidisciplinary team.
Duties can include, but are not limited, to, front reception desk,
telephone call handling, dealing with patient queries (in person, over the
phone or online).
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Support
administrative staff, providing cover during staff absences
g.
Complete
opening and closing procedures in accordance with the duty rota
h.
Ordering
and monitoring of stationery supplies
i.
Data
entry of new and temporary registrations and relevant patient information as
required
j.
Input
data into the patients healthcare records as necessary
k.
Direct
requests for information i.e. insurance / solicitors letters and DVLA forms to
the administrative team
l.
Manage
practice email
m.
To
respond to online consults in an appropriate manner
n.
Manage
all queries as necessary in an efficient manner
o.
Maintain
a clean, tidy, effective working area at all times
p.
Monitor
and maintain the reception area
q.
Support
all other staff with general tasks as requested
r.
Adhere
to all policies and procedures of the practice
s.
Maintain
confidentiality
t.
Work
collaboratively with all members of the practice team
u.
Carry
out all tasks requested by management team
v.
Promote
a happy and positive workplace
Job description
Job responsibilities
To be responsible for
undertaking a wide range of reception duties and to offer general administrative
support to a multidisciplinary team.
Duties can include, but are not limited, to, front reception desk,
telephone call handling, dealing with patient queries (in person, over the
phone or online).
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Support
administrative staff, providing cover during staff absences
g.
Complete
opening and closing procedures in accordance with the duty rota
h.
Ordering
and monitoring of stationery supplies
i.
Data
entry of new and temporary registrations and relevant patient information as
required
j.
Input
data into the patients healthcare records as necessary
k.
Direct
requests for information i.e. insurance / solicitors letters and DVLA forms to
the administrative team
l.
Manage
practice email
m.
To
respond to online consults in an appropriate manner
n.
Manage
all queries as necessary in an efficient manner
o.
Maintain
a clean, tidy, effective working area at all times
p.
Monitor
and maintain the reception area
q.
Support
all other staff with general tasks as requested
r.
Adhere
to all policies and procedures of the practice
s.
Maintain
confidentiality
t.
Work
collaboratively with all members of the practice team
u.
Carry
out all tasks requested by management team
v.
Promote
a happy and positive workplace
Person Specification
Qualifications
Essential
- GCSE grade C or above in English, Maths & IT
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office 365 and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedures
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
- Experience of working with online systems (EMIS/Docman)
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Flexibility to work outside of core office hours if required
- Flexibility to work cross site
- Willing to complete Disclosure Barring Service (DBS) check
Person Specification
Qualifications
Essential
- GCSE grade C or above in English, Maths & IT
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office 365 and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedures
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
- Experience of working with online systems (EMIS/Docman)
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Flexibility to work outside of core office hours if required
- Flexibility to work cross site
- Willing to complete Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
