Medical Receptionist

Job description

Job responsibilities

Main purpose of post:

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

To represent the practice to all patients and visitors to the practice.

To play their part in patient welfare by keeping medical records up to date at all times.

To carry out administrative functions to support patient care

Reception Duties:

· Book appointments in accordance with practice policy. Have thorough knowledge of practice’s appointment system. Report any problems about system to reception manager/practice manager.

· Explain practice arrangements and formal requirements to new

patients and those seeking temporary or immediate care.

· To present a professional image to all visitors to the practice at

all times.

· To answer incoming calls on appointment line in a pleasant, friendly

and professional manner.

· Providing prescriptions to patients or their representatives in accordance with practice policy.

· Register new patients/temporary residents/immediately necessary

treatment patients in accordance with practice policy in advance

of their booked appointment.

· To make outgoing calls according to practice policy, working to

confidentiality guidelines.

· Informing patients calling into the practice of their results, according

to practice policy.

· Respond to all queries and requests for assistance from patients

and other visitors.

· Ensure reception and waiting areas are kept tidy.

Start and end of day procedures:

· Open up premises at start of day, turn off intruder alarm and make

all necessary preparations to receive patients.

· Secure premises at end of day, ensure the building is completely

secured, internal lights off and alarm activated.

Operation of telephone system:

· Receive and make calls as required. Divert and transfer calls as

required and in accordance with practice policy.

· Ensure that the system is operational at the beginning of each day

and switched over to night service and answerphone operational

at the end of each day.

· Enter telephone consultations accurately and appropriately into the

appointment system.

Administrative duties:

· Produce patient prescriptions according to practice policy

· Alter patients’ personal details on computer and manual records.

· Enter details of patients’ out of hours consultations on clinical system.

· Manage pathology links dealing accurately and efficiently with results.

· To receive and distribute post from internal and external sources.

· Scanning of patient correspondence

· Handling invoices/payments for medical reports and medical records

· File and retrieve medical records

Person Specification

Experience

Essential

• -

Desirable

• -

Qualifications

Essential

• -

Desirable

• -

-

Essential

• -

Desirable

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Park Crescent Health Centre

Address

1 Lewes Road

Brighton

BN2 3HP

Employer's website

https://www.parkcrescenthealthcentre.nhs.uk (Opens in a new tab)