Quantock Vale Surgery

Medical Secretary

The closing date is 09 June 2025

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Job summary

This is a 16 hour part time post in a busy village surgery. We are looking for someone with secretarial experience.

Main duties of the job

Dealing with requests and queries raised by patients visiting the practice.

Operating the internal messaging systems efficiently and completely.

Updating the patient computer record with administrative details of patients e.g., change of address.

Updating patient records with information from hospital visits etc. and scanning documents into the computer.

Processing requests for information from clinical and non-clinical staff.

Various clerical duties including photocopying, date stamping and handling mail, shredding documents, maintaining supplies of in-house documents and compiling patient packs.

Answering the telephone in a timely and appropriate manner; and

Contacting patients by telephone as required.

About us

We are a friendly welcoming practice providing good support for all our employees. We are a training practice for doctors in training providing outstanding patient care.

Details

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1097-25-0005

Job locations

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH


Job description

Job responsibilities

Typing and audio-typing referral letters to hospitals and other healthcare providers using word processing software and the surgerys clinical systems.

Processing referrals using the Electronic Referral System (ERS) and Cinapsis system and keeping up to date with system changes.

Dealing with patient queries concerning referrals to secondary care / other healthcare providers.

Typing administrative letters and other documents when required using a range of software including word processing, publishing, database, and spreadsheet applications.

Updating patient records, including coding of entries and scanning of documents.

Maintaining strict confidentiality.

Providing holiday cover for the other medical secretary employed by the practice; and

Other secretarial and administrative ad hoc tasks required to support the effective and efficient day-to-day running of the surgery.

Job description

Job responsibilities

Typing and audio-typing referral letters to hospitals and other healthcare providers using word processing software and the surgerys clinical systems.

Processing referrals using the Electronic Referral System (ERS) and Cinapsis system and keeping up to date with system changes.

Dealing with patient queries concerning referrals to secondary care / other healthcare providers.

Typing administrative letters and other documents when required using a range of software including word processing, publishing, database, and spreadsheet applications.

Updating patient records, including coding of entries and scanning of documents.

Maintaining strict confidentiality.

Providing holiday cover for the other medical secretary employed by the practice; and

Other secretarial and administrative ad hoc tasks required to support the effective and efficient day-to-day running of the surgery.

Person Specification

Secretarial Skills

Essential

  • Good interpersonal and communication skills

Experience

Essential

  • Working in a secretarial role.

Desirable

  • Experience working in the NHS or healthcare
Person Specification

Secretarial Skills

Essential

  • Good interpersonal and communication skills

Experience

Essential

  • Working in a secretarial role.

Desirable

  • Experience working in the NHS or healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quantock Vale Surgery

Address

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH


Employer's website

http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm (Opens in a new tab)

Employer details

Employer name

Quantock Vale Surgery

Address

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH


Employer's website

http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Andy Adams

andy.adams3@nhs.net

+01823432361

Details

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1097-25-0005

Job locations

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH


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