ADMINISTRATOR / RECEPTIONIST

Quantock Vale Surgery

Information:

This job is now closed

Job summary

We are a busy, rural dispensing GP surgery, with three GP Partners and 5,800 patients, looking to recruit an enthusiastic and motivated individual to the above Administrator / Receptionist post. The post-holder will benefit from competitive pay and holiday entitlement, eligibility for an NHS Pension and NHS discount schemes as well as free parking.

With a minimum of 32.5hrs per week the successful candidate will cover both surgery administration and front of house reception. The successful candidate will have excellent customer service skills, be able to prioritise, work well under pressure and be comfortable with using computer systems. The ideal work pattern and main responsibilities of this role will be as attached in the job description and personal specification. There will also be a requirement for the appointed person to remain flexible in order to cover absence and/or leave of colleagues.

Main duties of the job

Specific duties will include

· Processing all documents coming into the surgery

· Processing repeat prescription requests 

· Operating the internal messaging systems 

· Meeting, greeting and checking-in patients arriving for appointments.

· Updating the patient computer record with administrative details of patients e.g. Change of Address

· Processing requests for information from Doctors, Nurse Practitioner, Practice Nurses and Practice Manager.

· Making appointments through the computer-based appointments system

· Dealing with requests and queries raised by patients visiting the practice.

· Answering the telephone in a timely and appropriate manner.

· Contacting patients by telephone as required.

· Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.

· Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

About us

We are a busy, rural GP surgery with a friendly team that includes three full-time GPs, a pharmacist, a nurse practitioner, three long term condition /practice nurses and a health care assistant. The Practice Manager is responsible for the day-to-day running of the surgery, with the help of the Reception and Patient Services Manager as well as a practice administrator, finance and performance administrator, two part-time medical secretaries, seven part-time receptionists/ administrators, two relief receptionists and a relief administrator.

You will benefit from competitive rates of pay and holiday entitlement, eligibility for the NHS Pension Scheme, some NHS benefits/discounts and free parking.

Job description

Job responsibilities

The current work pattern is as below:

Mon: 08.30 – 18.00 (8.5 Hours)

Tues: 08.00-16.00 (7 Hours)

Wed: 08.30 – 18.00 (8.5 Hours)

Thurs: Day Off

Fri: 08.30 – 18.00 (8.5 Hours)

Overall Task:

Receptionists / Administrators work under the guidance of the Reception and Patient Service Manager and are responsible to the Practice Manager for their efficient handling of patient requests, the accurate handling of information and data, and providing administrative support to the Practice team.

Specific Duties:

Specific duties will include, but not be limited to, the following duties undertaken in accordance with practice protocols:

· Processing all documents coming into the surgery, both electronically and as paper.

· Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.

· Meeting, greeting and checking-in patients arriving for appointments.

· Meeting and greeting visitors to the practice and guiding them through the practice’s signing-in procedure.

· Updating the patient computer record with administrative details of patients e.g. Change of Address

· Processing requests for information from Doctors, Nurse Practitioner, Practice Nurses and Practice Manager.

· Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit.

· Dealing with requests and queries raised by patients visiting the practice.

· Answering the telephone in a timely and appropriate manner.

· Contacting patients by telephone as required.

· Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.

· Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

Person Specification

Qualifications

Essential

  • Education to GCSE standard or equivalent

Experience

Essential

  • Reception or customer service experience

Desirable

  • Booking / appointment management desirable
  • Administrative/clerical experience
  • Data entry and reporting
  • GP Practice experience

Skills

Essential

  • Excellent communication skills (face-to-face and telephone)
  • Patient / customer service skills
  • Good standard of numeracy and literacy
  • Computer skills

Desirable

  • Data entry and reporting
  • EMISWeb experience an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quantock Vale Surgery

Address

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH


Employer's website

http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm (Opens in a new tab)

For help with your application, contact:

Grace Jacob

grace.jacob@nhs.net

01823432361

Date posted

25 November 2021

Pay scheme

Other

Salary

£9.09 to £9.69 an hour Hourly rate will depend on relevant experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1097-21-7251

Job locations

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH


Supporting documents

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Email:

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Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.