Job summary
An opportunity has a arisen for a Deputy Practice Manager to join our team. The post holder will support the Practice Manager in all aspects of functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the Practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the Practice Manager leading the team in promoting quality and continuous improvement, confidentiality, service delivery, learning and development and ensuring the practice complies with CQC regulations.
Previous experience in a GP surgery is essential for this role.
Main duties of the job
Supporting the Practice Manager in the day to day operations of the Practice.
Key areas of responsibility will include:
Human Resources management including taking the Lead role for the Better Health at Work Award
IT Lead for the Practice
Play a lead role in developing patient services and ensuring high levels of patient satisfaction
Complaints Officer ensuring that complaints are dealt with in a timely manner
Key role in the management of QOF
Key role in ensuring compliance with CQC regulations.
Support the Practice Manager in reviewing and updating Practice policies and procedures
About us
We are a friendly, well-organised 3 Partner Teaching Practice serving around 8,500 patients. Our team includes a Practice Manager, Reception Manager, Nurse Practitioner, Practice Nurses, HCAs, Pharmacists, Admin and Reception teams as well as First Contact Physiotherapists, Social Prescribing Link Worker and Care Co-Ordinator.
We are also part of 5 practices that make up the North Easington Primary Care Network which has an excellent track record for collaboration, care and support.
Job description
Job responsibilities
The post holder will support the practice manager in all aspects of practice
functionality, motivating and managing staff, optimising efficiency and overall
performance, ensuring the practice achieves its long-term strategic objectives
in a safe and effective working environment.
Key areas of responsibility will include:
Human Resources:Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times; Evaluation, organising and overseeing the staff induction programme in conjunction with the Reception Manager and Nurse Lead; Be responsible for ensuring that staff appraisals are completed. Maintain training records and produce an effective practice and staff development plan for all staff (clinical and administrative); Maintain an overview of staff welfare and act as the Practice Lead for the Better Health at Work Award
Organisational: Play a key role in ensuring the administrative elements of QOF are completed, liaising the GPs, the nursing team and administrators; Implementing systems to ensure compliance with CQC regulations and standards; Support the Practice Manager in reviewing and updating Practice policies and procedures
IT: Lead the management of the clinical system (SystmOne), ensuring IT security and IG compliance at all times and responding to and resolving local IT issues; Guide staff and develop searches and audits on the clinical system; Update and act as the focal point for the Practice website and social media sites
Patient Services: Actively encourage and promote the use of patient online services; Act as Complaints Officer for the Practice ensuring complaints are dealt with i a timely manner
Estates: Be responsible for Health and Safety management; Undertake risk assessments and monthly premises inspections; Obtain quotes for premises and equipment repairs / renewals and ensure that repairs and maintenance checks are completed in a timely manner
Job description
Job responsibilities
The post holder will support the practice manager in all aspects of practice
functionality, motivating and managing staff, optimising efficiency and overall
performance, ensuring the practice achieves its long-term strategic objectives
in a safe and effective working environment.
Key areas of responsibility will include:
Human Resources:Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times; Evaluation, organising and overseeing the staff induction programme in conjunction with the Reception Manager and Nurse Lead; Be responsible for ensuring that staff appraisals are completed. Maintain training records and produce an effective practice and staff development plan for all staff (clinical and administrative); Maintain an overview of staff welfare and act as the Practice Lead for the Better Health at Work Award
Organisational: Play a key role in ensuring the administrative elements of QOF are completed, liaising the GPs, the nursing team and administrators; Implementing systems to ensure compliance with CQC regulations and standards; Support the Practice Manager in reviewing and updating Practice policies and procedures
IT: Lead the management of the clinical system (SystmOne), ensuring IT security and IG compliance at all times and responding to and resolving local IT issues; Guide staff and develop searches and audits on the clinical system; Update and act as the focal point for the Practice website and social media sites
Patient Services: Actively encourage and promote the use of patient online services; Act as Complaints Officer for the Practice ensuring complaints are dealt with i a timely manner
Estates: Be responsible for Health and Safety management; Undertake risk assessments and monthly premises inspections; Obtain quotes for premises and equipment repairs / renewals and ensure that repairs and maintenance checks are completed in a timely manner
Person Specification
Experience
Essential
- Experience of working in a GP Surgery
- Management or Supervisory experience
Desirable
Qualifications
Essential
- Good standard of general education including Maths and English preferably with a supervisory or management qualification
Person Specification
Experience
Essential
- Experience of working in a GP Surgery
- Management or Supervisory experience
Desirable
Qualifications
Essential
- Good standard of general education including Maths and English preferably with a supervisory or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
