Job summary
Are you a leader a team builder an innovator
If so, you may be just the person we are seeking to be
our new Practice and Business Development Manager following the retirement
after 20 years of the present post holder in January 2025.
Beacon Primary Care is a large Practice with integrated
working on 4 sites across West Lancashire, serving a total patient population
of 17,000.
As a Practice we recognise our staff to be our most valuable resource and,
to reflect that, we have developed a strong culture of encouragement and
empowerment that involves all staff in developing our business and services to
the highest possible levels. There is a strong senior management team to
support the role which consists of an office manager, 2 deputy practice
managers and an access and quality manager.
We have moved to a modern general practice approach, and have been
embedding and developing this way of working for the last 15 months, which has
improved access and staff and patient satisfaction.
In addition to our core business of delivering high quality clinical
services with excellent target achievement and an extended range of services,
we are also proud of the environment we have built to support multi
professional learners and staff development at both under and postgraduate
levels. We have good links with local universities, our network and the ICB.
Main duties of the job
The successful applicant will be forward thinking, enthusiastic, and have the skills to manage a large and diverse team, in the environment of the challenges facing general practice and with an understanding of NHSEs strategic plans for primary care, to build on what we have already achieved. They will have proven experience in contractual and financial management, including budgeting and forecasting, and be able to communicate and work positively with patients, staff and network colleagues to maximise opportunities for developing the practice and the range and quality of clinical services we can offer to our patients.
Your role will involve the overall management
and co-ordination of the Practice, managing staff to ensure the efficient running
of the Practice. You will be responsible
for Practice finances, ensuring contracts and policies are up to date as well
as ensuring that the Practice achieves long-term strategic objectives in an effective
and safe working environment compliant with CQC Regulations.
Through innovative ways of working, you will be responsible
for leading the team in promoting quality and continuous improvement, proactively
seeking business opportunities and technological solutions to improve the efficiency
and stability of the overall business.
About us
We believe in clinical excellence, and that general practice is the
cornerstone of well-being in our community. Our goal is to deliver on the
ambitions laid out in the GP forward view in a way that is locally relevant,
valued by patients, and satisfying for our staff.
The Health and Well Being of our staff matters immensely to us, so have
appointed a Health and Well-being lead and Champion. We take on board the
Recent BMA guidance in relation to safe working in general practice and the
wellbeing of our workforce, which outlines safe limits on the number of patient
contacts per day.
Our Practice family consists of 7 GP's, GP Registrars, 2 ANP's, Nurse
Prescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Our
administrative team - 17 receptionists which includes a head receptionist at
each location, 3 clinical coders, one scanner, data quality lead, 2 deputy
Practice Managers, Office Manager and Practice Manager. We are an innovative
practice that delivers all national and local enhanced services and offer an
abundance or training opportunities. We have a whole practice study day every
month where the whole of our team gets involved.
In addition to our core general practice work we are a committed member
of our local PCN, working Collaboratory to improve patient access within our
local area.
Job description
Job responsibilities
You
will have responsibility for the management of the administrative teams Deputy
Practice Manager, Quality and Access Manager, Reception Heads, Office
Manager and organisational matters emerging from the management of the Clinical
Teams (attached management structure provides detail).
You
will be responsible for the following, though there may be occasions to
undertake other tasks where necessary for the efficient delivery of the
Practices business
Strategic Management and
Planning
Financial accountability
Property management
Organisational and Governance
Responsibilities
HR/Workforce Management
Patient Access
Information Technology
management/Governance
Communication and working
with other partners
Job description
Job responsibilities
You
will have responsibility for the management of the administrative teams Deputy
Practice Manager, Quality and Access Manager, Reception Heads, Office
Manager and organisational matters emerging from the management of the Clinical
Teams (attached management structure provides detail).
You
will be responsible for the following, though there may be occasions to
undertake other tasks where necessary for the efficient delivery of the
Practices business
Strategic Management and
Planning
Financial accountability
Property management
Organisational and Governance
Responsibilities
HR/Workforce Management
Patient Access
Information Technology
management/Governance
Communication and working
with other partners
Person Specification
Experience
Essential
- Good standard of education with excellent literacy information technology and numeracy skills
- Ability to identify and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills
- Excellent leadership skills, including chairing meetings and facilitating groupwork.
- Able to understand and implement HR policies, staff rights and responsibilities, and ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice
- Strategic thinker and negotiator with the ability to develop services
- Ability to motivate staff even under challenging circumstances.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Able to represent the organisation a professional and capable manner
- Ability to document and keep accurate records of all aspects of HR and organisational matters.
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing large multidisciplinary teams
- Experience of human resource management
- Experience of performance management including appraisals, staff development and disciplinary/grievance procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- EMIS user skills
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
- Flexibility to work outside core office hours
- Disclosure Barring Service Check (DBS)
Qualifications
Essential
- Good standard of education with excellent literacy information technology and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Person Specification
Experience
Essential
- Good standard of education with excellent literacy information technology and numeracy skills
- Ability to identify and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills
- Excellent leadership skills, including chairing meetings and facilitating groupwork.
- Able to understand and implement HR policies, staff rights and responsibilities, and ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice
- Strategic thinker and negotiator with the ability to develop services
- Ability to motivate staff even under challenging circumstances.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Able to represent the organisation a professional and capable manner
- Ability to document and keep accurate records of all aspects of HR and organisational matters.
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing large multidisciplinary teams
- Experience of human resource management
- Experience of performance management including appraisals, staff development and disciplinary/grievance procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- EMIS user skills
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
- Flexibility to work outside core office hours
- Disclosure Barring Service Check (DBS)
Qualifications
Essential
- Good standard of education with excellent literacy information technology and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
