Job summary
Beacon Primary Care is an innovative practice based across West Lancashire. We are looking for a medical receptionist to join our busy team, looking after around 17,000 patients in the West Lancashire area.
The successful candidate will be an excellent communicator,
highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder will
have the ability to think on their feet, influence and inspire others to work
with them, and be able to deliver work in a highly pressured and fast paced
environment.
Hours
- 30 hours over 5 days worked between our core hours 08.00 and 18.30.
Main duties of the job
Our receptionists are important members of the team and ensure the smooth running of the surgery. You will need the ability to signpost patients and also be able to listen.
The duties and responsibilities to be undertaken by members of the
practice administration team may include any or all of the items in the
following list. Duties may be varied
from time to time under the direction of the Senior Receptionist/ Deputy Practice
Manager, dependent on current and evolving practice workload and staffing
levels:
Opening
up/locking-up of practice premises and maintaining security in accordance with
practice protocols
Maintaining and
monitoring the practice appointments system
Processing personal
and telephone requests for appointments, visits and telephone consultations and
ensuring callers are directed to the appropriate healthcare professional
Processing and
distributing incoming (and outgoing) mail
Taking messages and
passing on information
Computer data
entry/data allocation and collation; processing and recording information in
accordance with practice procedures
Initiating contact
with and responding to requests from patients, other team member and associated
healthcare agencies and providers
Clearing consulting
rooms as required
Providing clerical
assistance to practice staff as required
About us
Our Practice family consists of 7 Gp's, GP Registrars, 1 ANP, Nurse
Prescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Our
administrative team - 17 receptionists which includes a head receptionist at
each location, 3 clinical coders, one scanner, data quality lead, 2 deputy
Practice Managers, Office Manager and Practice Manager. The Health and Well
Being of our staff matters immensely to us, so have recently appointed a Health
and Well-being lead and Champion. We are an innovative practice that delivers
all national and local enhanced services and offer an abundance or training
opportunities. We have a whole practice study day every month where the whole
of our team gets involved
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST/ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
HOURS:
Job Summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties and
Responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/ Deputy Practice Manager,
dependent on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance with
practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Scanning
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
consulting rooms as required
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST/ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
HOURS:
Job Summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties and
Responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/ Deputy Practice Manager,
dependent on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance with
practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Scanning
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
consulting rooms as required
Person Specification
Qualifications
Essential
- Person Specification
- Essential Requirements
- Knowledge, training and experience
- A sound general education to GCSE level or equivalent or equivalent working experience.
- Experience of dealing with the general public, preferably in a customer service environment.
- A good standard of grammar and spelling in the English language
- The ability to produce accurate and thorough work, including alphabetical filing.
- Experience of using computers, with good keyboard skills.
- Personal skills and abilities
- A friendly and approachable manner, including good people skills.
- The ability to show understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- General
- A commitment to support the delivery of the best possible service to a diverse population.
Desirable
- Desirable requirements
- Training or qualifications in customer service, I.T. or other related areas.
- Experience of working in a healthcare setting.
- Experience of clerical work
Person Specification
Qualifications
Essential
- Person Specification
- Essential Requirements
- Knowledge, training and experience
- A sound general education to GCSE level or equivalent or equivalent working experience.
- Experience of dealing with the general public, preferably in a customer service environment.
- A good standard of grammar and spelling in the English language
- The ability to produce accurate and thorough work, including alphabetical filing.
- Experience of using computers, with good keyboard skills.
- Personal skills and abilities
- A friendly and approachable manner, including good people skills.
- The ability to show understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- General
- A commitment to support the delivery of the best possible service to a diverse population.
Desirable
- Desirable requirements
- Training or qualifications in customer service, I.T. or other related areas.
- Experience of working in a healthcare setting.
- Experience of clerical work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
